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Troubleshooting - Philips 2000 Series Quick Start Manual

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Caution
- If you clean a washable filter with water,
make sure it is completely dry before you put
it back into the appliance. Do not dry the
filter in direct sunlight, on a radiator or in a
tumble dryer. Replace a washable filter if it
can no longer be cleaned properly or if it is
damaged.
- To guarantee optimal dust retention and
performance of the vacuum cleaner, always
replace the filters with original Philips filters
of the correct type (see 'Ordering
accessories').
- If your vacuum cleaner has a remote control,
please read the battery safety instructions.
- Maximum noise level: Lc = 84 dB(A)
Battery safety instructions
- Only use this product for its intended
purpose and follow the general and battery
safety instructions as described in this user
manual. Any misuse can cause electric shock,
burns, fire and other hazards or injuries.
- Only operate this product on the type of
disposable battery specified in the user
manual.
- Always keep coin/button cell batteries out of
the reach of children. Swallowing these
batteries can result in serious injury or death.
- Do not recharge non-rechargeable batteries.
- Use and store the product at a temperature
between 0 °C and 50 °C.
- Do not burn products and their batteries and
do not expose them to direct sunlight or to
high temperatures (e.g. in hot cars or near hot
stoves). Batteries may explode if overheated.
- If the product becomes abnormally hot or
gives off an abnormal smell, stop using it and
contact your local Philips dealer.
- Do not place products and their batteries in
microwave ovens or on induction cookers.
- To prevent batteries from heating up or
releasing toxic or hazardous substances, do
not disassemble, modify, pierce, damage or
short-circuit batteries.
- If batteries are damaged or leaking, avoid
contact with the skin or eyes. If this occurs,
immediately rinse well with water and seek
medical care.
- When you handle batteries, make sure that
your hands, the product and the batteries are
dry.
- Insert batteries with the + and - poles
pointing in the direction indicated in the
battery compartment or holder.
- Do not mix different brands and types of
batteries, do not mix new and used batteries
and do not use batteries with different date
codes.
- Remove batteries from the product if you are
not going to use it for some time.
- To avoid accidental short-circuiting of
batteries after removal, do not let battery
terminals come into contact with metal
objects (e.g. coins, hairpins, rings). Do not
wrap batteries in aluminum foil. Tape battery
terminals or put batteries in a plastic bag
before you discard them.
- Do not leave empty disposable batteries
inside the product.
Electromagnetic fields (EMF)
This Philips appliance complies with all applicable standards and
regulations regarding exposure to electromagnetic fields.
Ordering accessories
To buy accessories or spare parts, visit www.philips.com/parts-and-
accessories or go to your Philips dealer. You can also contact the Philips
Consumer Care Center in your country (see the international warranty
leaflet for contact details).
Warranty and support
If you need information or support, please visit www.philips.com/support
or read the international warranty leaflet.
Recycling
- This symbol means that this product shall not be disposed of with
normal household waste (2012/19/EU) (Fig. 1).
- This symbol means that this product contains disposable batteries which
shall not be disposed of with normal household waste (2006/66/EC)
(Fig. 2).
- Follow your country's rules for the separate collection of electrical and
electronic products and batteries. Correct disposal helps prevent
negative consequences for the environment and human health.
Removing disposable batteries
To remove disposable batteries, see the instructions for placing and/or
removing batteries in the user manual.
Always remove empty disposable batteries from the product. Take
any necessary safety precautions when you dispose of batteries.

Troubleshooting

This chapter summarizes the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Center in your country.
Problem
The suction
power is
insufficient.
When I use my
vacuum cleaner
I sometimes
feel electric
shocks.
For models
with remote
control: The
remote control
does not work.
Possible cause
The dust
container is full.
The filters are
dirty.
The suction power
is set to a low
setting.
The nozzle, tube
or hose is blocked
up.
Your vacuum
cleaner builds up
static electricity.
The lower the air
humidity, the
more static
electricity the
appliance builds
up.
The batteries do
not make full
contact or have
not been inserted
properly.
Solution
Empty the dust container.
Clean or replace the filters.
Increase the suction power with the
regulator on the appliance or on the
handgrip.
To remove the obstruction,
disconnect the blocked-up item and
connect it (as far as possible) the
other way around. Switch on the
vacuum cleaner to force the air
through the blocked-up item in
opposite direction.
Discharge the appliance by
frequently holding the tube against
other metal objects in the room (for
example the legs of a table or chair,
a radiator etc.). You can also raise
the air humidity level in the room.
Remove the lid of the battery
compartment and insert the
batteries correctly. Make sure the -
and + poles point in the right
direction.

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