Warranty - Oasis Ace MAX Series Instruction Manual

STANDARD WARRANTY
Ace pumps and valves are guaranteed against defects in material and workmanship for a
period of one year from date of installation. The warranty period is two years for pumps
equipped with Oasis™ WetSeal Technology which requires proper maintenance of the
seal chamber by the user as directed in the Instruction Manual. Products or parts found
to be defective upon inspection at the factory will be repaired or replaced at our discretion.
Ace Pump Corporation shall not be held liable for damages caused by abuse or misuse
of the product or parts. No claim for labor in repairing or replacing such products will be
allowed nor will loss of time or inconvenience be considered warranty obligations.
IMPORTANT: Pumps or valves returned for warranty consideration which are tested and
found to perform within specifications are subject to an inspection charge.
PLEASE NOTE EXCEPTIONS
All seals are covered against defects in materials or workmanship. Seal failures resulting
from application related conditions are not covered. Most seal failures are due to application
conditions such as: (1) abrasive solution scratching the polished seal faces; (2) chemical
attack on elastomer or glue; (3) thermal shock from running pump dry or improper priming;
(4) failure to flush chemical from pump after use.
Repair requests under the above category will not be considered warranty, and current
repair and transportation charges will apply.
PROCEDURE
To return a pump, valve, or part for warranty consideration, please call Ace Pump and
request a Returned Goods Authorization (RGA) number (800-843-2293). Please request
one RGA number for each pump or valve. Provide the part number of the item being
returned along with the reason for return. Be specific when describing the nature of the
defect. Include this information in the box along with a customer contact name, phone
number, and return address. Ship pump prepaid freight. Package pump in original
packaging or similar to prevent damage in shipment. Warranty determinations will be
made after the product has been received and inspected.
This warranty is in lieu of all other warranties, express or implied, and Ace Pump Corporation
does not authorize any other person to assume for it any obligation or liability in connection
with the sale of said pumps, valves, or any parts thereof.
WARNING: Pumps returned to Ace must be free of chemical hazard. Chemicals must
be neutralized and thoroughly rinsed. Pumps with indications of active chemical will not
be considered for repair or warranty.
Ace Pump Corporation  P.O. Box 13187 - 1650 Channel Avenue  Memphis, TN 38113
www.AcePumps.com Phone: 901-948-8514 Fax: 901-774-6147
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Ace Form # HYD-MAN MAX
20
Revised 12/16