Table of Contents
Advertisement
12
Troubleshooting and routine
maintenance
Troubleshooting
For technical help, you must call the country where you bought the
MFC. Calls must be made from within that country.
Error messages
As with any sophisticated office product, errors may occur. If this
happens, your MFC identifies the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional
help, call the Brother fax back system (USA only).
ERROR MESSAGES
ERROR
CAUSE
MESSAGE
The drum unit is near the end of its life.
Change Drum
Soon
The drum counter was not reset.
The original documents were not inserted or
Check
fed properly, or original document scanned
Original
from ADF was longer than about 36 inches
(90cm).
The MFC is out of paper or paper is not
Check Paper
properly loaded in the paper tray.
Check Paper #1
—OR—
Check Paper #2
The paper is jammed in the MFC.
When you see this error, the paper in the
Check Paper
paper tray does not match the paper size you
Size
set in
12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE
IMPORTANT
In USA only: 1-800-521-2846
Menu, 1, 3.
ACTION
Use the drum unit until you have a
print quality problem; then replace
the drum unit with a new one.
If LCD still shows this message after
replacing the drum unit with new
one, follow the steps below.
1. Open the front cover, and then
Clear/Back
press
.
2. Press 1 to reset.
See Original document jams on
page 12-4.
Refill the paper in the paper tray.
—OR—
Remove the paper and load it again.
(See Paper jams on page 12-5.)
Load the appropriate size paper or
change the default setting. (See
Setting the Paper Size on page 4-6.)
Advertisement
Table of Contents
