B Troubleshooting And Routine Maintenance; Troubleshooting; If You Are Having Difficulty With Your Machine - Brother MFC-5490CN User Manual

Troubleshooting and Routine
B
Maintenance

Troubleshooting

IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com.

If you are having difficulty with your machine

Printing
Difficulty
No printout
106
Suggestions
Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 113.)
If the LCD says Cannot Print and Replace XX Ink (where XX is an
abbreviation of the empty color), see Replacing the ink cartridges on page 121.
Check that the correct printer driver has been installed and chosen.
Make sure the machine is online. Click Start and then Printers and Faxes.
Choose 'Brother MFC-XXXX (where XXXX is your model name)', and make sure
that 'Use Printer Offline' is unchecked.
When you choose the Print Odd Pages and Print Even Pages settings, you may
see a print error message on your computer, as the machine pauses during the
printing process. The error message will disappear after the machine re-starts
printing.
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