If You Are Having Difficulty With Your Machine - Brother FAX-2820 User Manual

Chapter 11

If you are having difficulty with your machine

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem is probably not your machine. Check the chart below and follow the
troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
DIFFICULTY
Printing or Receiving Faxes
• Condensed print
• Horizontal streaks
• Top and bottom of sentences are
cut off.
• Missing lines
Poor print quality.
Vertical black lines when receiving
Received faxes appear as split or
blank pages.
Phone Line or Connections
Dialling does not work.
The machine does not answer
when called.
Sending Faxes
Poor fax send quality
11 - 10
SUGGESTIONS
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection with static or interference on the telephone
line. Ask the other party to send the fax again.
See Improving the print quality on page 11-15.
Sometimes you may see vertical streaks/black lines on the faxes you receive.
Your machine's primary corona wire may be dirty, or the sending party's fax
scanner may be dirty. Clean your primary corona wire (See Cleaning the corona
wire on page 11-23), or ask the sender to make a copy to see if the problem is with
the sending machine. Try receiving from another fax machine. If the problem
continues, call Brother or your dealer for service.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your Paper Size setting may not be correct for the paper you are
using. (See Setting the Paper Size on page 2-4.) Make sure that auto reduction
menu setting is turned on. (See Printing a reduced incoming fax (Auto Reduction)
on page 4-4.)
Check for a dial tone. Change Tone/Pulse setting (not available in New
Zealand). (See Tone or Pulse (Not available in New Zealand) on page 5-4.) Check
all line cord connections. Check power cord connection. If an external phone is
connected to the machine, send a manual fax by lifting the handset and dialling
the number. Wait to hear fax receiving tones before pressing Start.
Make sure the machine is in the correct receiving mode for your setup. (See Basic
sending operations on page 3-4.) Check for a dial tone. If possible, call your
machine to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 11-21.)