Network Print Software Installation Problems; The Brother Print Server Is Not Found During Setup Of The Network Print Software Installation Or From The Printer Driver Of The Brother Machine In Windows; The Brother Print Server Is Not Found Using The Simple Network Configuration Capabilities Of Mac Os ® X - Brother DCP-340CW Network User's Manual

Troubleshooting

Network print software installation problems

The Brother print server is not found during setup of the network print software installation
or from the printer driver of the Brother machine in Windows
The Brother print server is not found using the Simple Network Configuration capabilities of
®
Mac OS X.
(For a network with an Ethernet cable connection)
Make sure you have completed the IP address setting of the Brother print server according to Chapter 2 of
this User's Guide before installing the network print software or printer driver.
(For a wireless network)
Make sure you have completed the IP address setting and wireless network settings of the Brother print
server according to Chapter 3 of this User's Guide before installing the network print software or printer driver.
Check the following:
1
Make sure that the machine is powered on, is on-line and ready to print.
2
Check to see if the LCD displays LAN Active after being connected to the network.
The LCD displays LAN Active: The print server is connected to the network.
The LCD does not display LAN Active: The print server is not connected to the network.
3
Print the Network Configuration List and check if the settings such as IP address settings are correct for
your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP
address is correctly loaded into the print server. And make sure that no other nodes on the network have
this IP address. For information on how to print the Network Configuration List, see Printing the Network
Configuration List on page 4-27.
4
Verify that the print server is on your network as follows:
®
For Windows
Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to two
minutes for the print server to load its IP address after setting the IP address).
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