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Bay-Tek DreamWorks Trolls Service Manual

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SERVICE MANUAL

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Summary of Contents for Bay-Tek DreamWorks Trolls

  • Page 1 SERVICE MANUAL...

  • Page 2: Factory Contact Information

    FACTORY CONTACT INFORMATION BAY TEK ENTERTAINMENT TOWER OF TICKETS TROLLS Pulaski Industrial Park IS AN ELAUT GAME, 1077 East Glenbrook Drive BUILT WITH PERMISSION BY Pulaski, WI 54162 USA BAYTEK ENTERTAINMENT JOIN OUR SERVICE FIRST NETWORK! This free service is intended to keep you up to date on the latest game information, early notification of parts specials, pertinent technical bulletins, updates on retro fit parts, software upgrades, and much more.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS FACTORY CONTACT INFORMATION ……..………………….………. 2 TABLE OF CONTENTS...……………………………………………….. 3 WELCOME TO Trolls ……………………………………...…….………. 4 GAME SPECIFICATIONS ……………………………………….….…… 5 SAFETY PRECAUTIONS …………………………………………..…… 5 GAME SET UP ………………………………………………………. 6 - 7 OPTIONAL POWER DROP SETUP……………….………..…………. CHECK ARM HEIGHT …………….…………………………...………. HOW TO PLAY ……………………..……………………………………...

  • Page 4: Welcome To Trolls

    WELCOME TO TROLLS GAME INSPECTION Please inspect the game for any damaged, loose, or missing parts. If damage is found, please contact your freight carrier first. Then, contact Bay Tek Entertainments’ Service Department at (920) 822-3951 Ext. 1102...

  • Page 5: Game Specifications

    GAME SPECIFICATIONS WEIGHT POWER REQUIREMENTS GAME WEIGHT 480 lbs. 218 kg INPUT VOLTAGE 100 to 120 220 to 240 SHIP WEIGHT 540 lbs. 245 kg RANGE INPUT FREQUENCY GAME DIMENSIONS 60 Hz 50 Hz RANGE WIDTH 54 1/4” 138 cm DEPTH 54 1/4”...

  • Page 6: Game Setup

    GAME SETUP The game will arrive on a pallets surrounded by cardboard. Please inspect the pallet for shipping damage and report immediately to the freight company if any damage found. There will be about 1/2 hours of assembly time needed. Tools Needed: 9/16”...
  • Page 7 GAME SETUP Plug in the 3 cables to connect the player station to the cabinet: Ground Wire: CE5180 plugs into CE5168 Button: CE5155 plugs into CE5155 Speaker: Black connector of speaker plugs into the black connector of CE5159 Note: Do not plug into the pink connector! Evenly distribute the tower set over the glass mirror turntable.

  • Page 8: Optional Power Drop Setup

    OPTIONAL POWER DROP SETUP The Trolls game is pre-wired, ready to accept incoming AC voltage from the top of the game from a location’s drop cord. However, there is some modification to the game that must be done. Remove 4 screws from the Remove 4 screws from the top LED light board using a #2 half dome of game using a...

  • Page 9: Check Arm Height

    CHECK ARM HEIGHT Check the height of the arms above the glass mirror turntable. If the arms are too low, they will catch the edge of the mirror and snap backward causing towers to tip over on their side. A tower on it’s side will not score, and block the win tray for actual player wins.

  • Page 10: How To Play

    HOW TO PLAY Choose one of the four brightly-colored player stations. Simply press the button to activate the swinging arm. Time your move just right to push a ticket prize off the rotating platform. Score tickets when the prize lands on the win platform!

  • Page 11: Prize Tower Kits

    PRIZE TOWER KITS Each Troll’s game includes a large bag of RFID programmed towers. There are different options depending on ticket payout needs. 95% of customers use the Standard Tower Set (Part # A5TA11002-STD): - 40 of 150 value ticket towers - 1 of “Bonus Set”...

  • Page 12: Ticket Payout Patterns

    TICKET PAYOUT PATTERNS Table describing the values of RFID towers to be placed on the playfield for the corresponding tickets per game. Factory default is highlighted in yellow. Average Desired Prize Tower Kit Tower Values Tickets per Game 40 of 150 towers, 1 of 200 tower, 2 of 300 towers, 26 - 30 Standard Set, modified 1 of 500 tower, 1 of 750 tower, 2 of 1000 towers...

  • Page 13: Volume & Dipswitch Settings

    VOLUME & DIPSWITCH SETTINGS Volume adjustment and game setting dipswitches are located on the motherboard, located inside the Pink station main door. * Factory settings are highlighted in yellow below * Attract Volume Setting Dipswitch Settings COINS PER PLAY 1 Coin Per Play ($0.25) 2 Coins Per Play ($0.50) 4 Coins Per Play ($1.00) 6 Coins Per Play ($1.50)

  • Page 14: Card Swipe Installation

    CARD SWIPE INSTALLATION The Trolls game is pre-wired with a UCL (Universal Card Link) connector to accept Card Swipe systems from many different manufactures. Please follow these instructions to make full use of this capability. UCL Connector Card Swipe system cable This would would be plugged into this Option #1:...

  • Page 15: Circuit Board Layout

    CIRCUIT BOARD LAYOUT MOTHERBOARD (AAMB5100) Power Supply In Marquee Speaker AACE5192 ACE5175 Station 1 Ribbon Note: The motherboard AACE5167 is accessed through the Blue Door Station 2 Ribbon AACE5167 LED’s Under Cabinet AACE5171 Beacon AACE5183 Mother Board Tilt Bob AAMB5100 AACE5153 Station 3 Ribbon AACE5167...

  • Page 16: Wiring Diagrams

    WIRING DIAGRAM TICKET DISPENSER, COIN MECH, DBA, LOW TICKET SWITCH The AACM-AS-COMP coin mechanism AACM-AS-COMP will come with a cable. Coin Mechanism 2 Options: Large Connector Small Connector Coin mechanism switch should be set up for Normally Closed AACE1527-P AACE1527 Coin Jumper To Ticket Coin Jumper...
  • Page 17 WIRING DIAGRAM ARM MOTOR & SENSOR, RELOAD TRAY MOTOR & SENSOR AACB5157 RFID Sensor Board AACE5189 A5MO5154 Arm Motor 45-50 Ohms AACB5190A Arm Sensor A5MO5155 Reload Motor 175-200 Ohms To Game Ground AACB5190A AACE5168 Reload Sensor To Game Ground AACE5185 AACE5188 DOOR BOARD AACB5159D-A-TR...
  • Page 18 WIRING DIAGRAM LED’S: CORNER, ARM, AND DOME SUPPPORT LED Lights LED Lights installed in the inside installed in the outside edge of dome support edge of dome support AACE5179 inside Door 1 AACE5163 inside Door 1 AACE5178 inside Door 2 AACE5162 inside Door 2 AACE5176 inside Door 3 AACE5160 inside Door 3...
  • Page 19 WIRING DIAGRAM SPEAKERS, BEACON, LED’S UNDER GAME, & TILT AALB11000 Top Light Optional AC Power In to top of game AACE11002 LED AACE11007 Lights in Top Tower AACB5158 Speaker Marquee Light AACE8811 A5CORD11000 Control Board AACE11001 AACE11000 AACE11008 LED Lights in Lower Tower Tower Above Dome Top of Dome...
  • Page 20 WIRING DIAGRAM 110 VOLT AC AND 12 VOLT DC AACE5191 AACE5192 Power In Power to Motherboard DOOR BOARD MOTHERBOARD AACB5159D-A-TR AAMB5100 4 Door Board are located inside each door AACE5170 to POWER DISTRIBUTION top tower lights BOARD AACB5156 Note: The power distribution board is accessed through the IN from Orange Door...

  • Page 21: Troubleshooting Guide

    TROUBLESHOOTING GUIDE Troubleshooting Strategy Use common sense and a systematic method of troubleshooting to determine the exact problem, probable cause and remedy. Use the process of elimination to find the faulty component. Always check for the simple and obvious causes first such as unplugged, loose or broken wires and bad sensors, bent, pinched, stuck or jammed components.
  • Page 22 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Ensure CE5171 LED cable is Refer to Wiring Diagram for plug location Under Cabinet LED plugged into Mother Board lights not working Disconnected, loose or broken Check connections from Mother Board to LED’s wires. Power comes from mother Cables #: CE5171 board...
  • Page 23 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Ensure control board is Verify 12 Volts DC is going to board from receiving 12 Volts DC CE11001 cable Ensure CE11007 cable is Refer to Wiring Diagram from top light to control Top Light not working plugged into control board board.
  • Page 24 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Ensure low ticket switch is Check AACE5184 cable from low ticket switch to Low Ticket LED not wired normally open. the door board. working. Ensure the low ticket switch is Check for continuity on the switch. Replace switch operating normally.
  • Page 25 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Ensure player push button Refer to “Player Push Button Switch not Working” switch is working properly. section. Ensure the low ticket switch is Check for continuity on the switch. Replace switch Prize Arm not moving operating normally.
  • Page 26 TROUBLESHOOTING GUIDE TOWERS NOT REGISTERING AND/OR DISPENSING TICKETS 1.) Game must first register a tower on the “Win Tray” Place a tower on the tray anytime and it will reload it back onto the playfield. If it does not reload - please refer to “Tower not Recognized on Win Tray” section. 2.) Tower must land in Win Tray when after player button is pushed.

  • Page 27: Faq

    1.) What are Mercy Tickets? Mercy tickets are a specific number of tickets that can be given out if the player does not win a tower. This speeds up game play on a card swipe system game because it will allow the next game to be played as soon as the first game is done.

  • Page 28: Power Supply Diagnostics

    POWER SUPPLY DIAGNOSTICS 1.) Verify AC power to game. Check power strip in front door. The rocker switch should be illuminated. 2.) Check connection to power supply. 3.) Ensure Power Supply switch is set to 115V (or 230V) (Some model power supplies may not have this) 4.) Ensure Power switch is on.

  • Page 29: How To Set Coin Comparitor Mechs

    HOW TO SET COIN COMPARITOR MECHS Coin comparators come standard on a Trolls game that is not specifically ordered for use with a card swipe system. These mechs are specifically designed to work with any size coin or token. Coin mechs can be swapped between stations to identify a faulty mech. 3 items to check on the coin mech: 1.) Slide back the housing and replace...

  • Page 30: How To Open Dome

    HOW TO OPEN DOME Reach inside and above the pink, blue, and green main doors and unlatch the 3 latches directly above the lock brackets. Lift the dome from the pink side; it will hinge back and rest in an open position. HOW TO UPDATE SOFTWARE 1.

  • Page 31: How To Change Turntable Motor

    HOW TO CHANGE TURNTABLE MOTOR The turntable motor should be replaced by removing the round mirror glass table. The blue and pink pusher arms must be removed from the mounts and allow to dangle out of the way - off the mirror. Do this by removing the 2 screws in each arm using a Phillips screwdriver.

  • Page 32: How To Access Components

    HOW TO ACCESS COMPONENTS Unlock and open the Blue Station main door. This provides access to the Mother Board and Power Outlet Strip. The Orange Station main door provides access to the Power Distribu- tion Board. The Pink Station main door provides access to the Power Supply and Tilt Plumb Bob.

  • Page 33: Parts List

    PARTS LIST PART # DESCRIPTION PART # DESCRIPTION A5AC5150 Acrylic, Center Puck A5DE11000 Decal, Ring, Blue/Org A5BR5002 Bearing, Lazy Ball Bearing Swivel A5DE11001 Decal, Ring, Org/Green A5CA1005 Caster,250# Load, Swivel/Lock A5DE11002 Decal, Ring, Pink/Blue A5CB2050 Coin Box, Plastic, Black, A5DE11003 Decal, Ring, Green/Pink A5CL1004 Clamp, Versa Latch...
  • Page 34 PARTS LIST PART # DESCRIPTION PART # DESCRIPTION A5CORD5 Cord, AC Computer Cord AACE11000 Cable Assy, Marquee Square Lights AACE1527 Coin Mech Jumper Cable, Small Connector AACE11001 Cable Assy, Marquee Lights Power AACE1527-P Coin Mech Jumper Cable, Large Connector AACE11002 Cable Assy, Marquee Upright Lights AACE5151 Cable Assy, AC Motor Power...

  • Page 35: Parts Pictures

    PARTS PICTURES A5AC5150 A5BR5002 A5CA1005 A5CB2050 A5CL1004 A5CM-AS-COMP A5DO5150 A5FI9010 A5LK2001 A5LK5002 A5ME5152 A5ME5155 A5ME5162 A5ME5164 A5ME5166 A5ME5167 A5ME5168 A5ME11000 A5ME11001 A5ME5172 A5ME5173 A5ME5174 A5ME5175 A5ME5177 A5ME5178 A5ME5180 A5PB7300 A5PL4200 A5PL5150 A5PL8900 A5PL9995 A5SP5150 A5TI1001 AAFI5150 AAMI5150 W5CL1002 W5HG1015 W5HG1045 W5HG1050 W5KE5000 W5TM1316...
  • Page 36 PARTS PICTURES A5CORD5-A AACE1527 AACE1527-P AACE8811 AACO1000 A5MO5154 A5MO5155 A5PS1013 A5TD1 AAMO5151 AAMO5152 AACB5156 A5CB5157 A5CB5190A AAMB5100 AACB5159D-A-TR...

  • Page 37: Decal Diagram

    DECAL DIAGRAM...

  • Page 38: Maintenance Log

    REPAIR/MAINTENANCE LOG If you need to make repairs or order replacement parts it is a good idea to keep a log. Below is a chart you can use to track repairs and maintenance. DATE MAINTENANCE PERFORMED PARTS ORDERED MISC. NOTES...

  • Page 39: Technical Support

    TECHNICAL SUPPORT Excellent customer service is very important to Bay Tek Entertainment! We know that keeping your games in great operating condition is important to your business. When you need us, we are here to help. You can call us for free technical assistance, and you can count on us to have parts on-hand to support your game.

  • Page 40: Warranty

    WARRANTY OPTIONS Bay Tek Entertainment warrants to the original purchaser that the game will be free of defects in workmanship and materials for a period of 6 months from the date of installation. Register your new game for an extra 3 months on your warranty. Log on to : http://www.baytekent.com Then click on the Register tab.

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