Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother MFC MFC-5840CN Manual

11
Troubleshooting and routine
maintenance

Troubleshooting

For technical help, you must call the country where you bought the
MFC. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this
happens, your MFC identifies the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional
help, the Brother Solutions Center offers latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com.
ERROR MESSAGES
ERROR CAUSE
MESSAGE
Poor phone line quality caused a
Comm.Error
communication error.
You tried to poll a fax machine that
Connection
is not in Polled Waiting mode.
Fail
The scanner cover is not closed
Cover is Open
completely.
Print data remains in the MFC's
Data
memory.
Remaining
Print data remains in the MFC's
memory. The USB cable was
unplugged while the computer
was sending the data to the MFC.
The other person or other person's
Disconnected
fax machine stopped the call.

11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

IMPORTANT
ACTION
Try the call again. If the problem continues, call
the telephone company and ask them to check
your phone line.
Check the other fax machine's polling setup.
Lift the scanner cover and then close it again.
Re-start printing from your computer.
Press Stop/Exit. The MFC will cancel the job
and eject the page that is being printed.
Try to send or receive again.