Brother MFC MFC-5460CN User Manual page 119

Handling Incoming Calls (Continued)
Difficulty
Sending a fax call to the machine.
Custom features on a single line.
Menu Setting Difficulties
Difficulty
The machine beeps when you try to
access the Setup Receive menu.
Copying Difficulties
Difficulty
Cannot make a copy
Vertical streaks appear in copies
Poor copy results when using the
ADF.
Scanning Difficulties
Difficulty
TWAIN/WIA errors appear while
scanning.
Poor scanning results when using
the ADF.
Software Difficulties
Difficulty
Cannot install software or print
'Device Busy'
Suggestions
If you answered at the machine, press Black Start and hang up at once. If you
answered on an external or extension phone, press your Fax Receive Code
l
(default setting is 51). When your machine answers, hang up.
If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or
other custom feature on a single phone line with your machine, it may create a
problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate phone line with no custom features is
recommended.
Suggestions
If the Fax key is not illuminated, press it to turn on Fax mode. The Setup
Receive setting is available only when the machine is in Fax mode.
Suggestions
Make sure that the Copy
mode on page 66.)
If you see vertical streaks on copies, clean the scanner. (See Cleaning the
scanner on page 116.)
Try using the scanner glass. (See Using the scanner glass on page 11.)
Suggestions
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
®
PaperPort SE with OCR, click File, Scan and choose the Brother TWAIN/WIA
driver.
Try using the scanner glass. (See Using the scanner glass on page 11.)
Suggestions
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Make sure the machine is not showing an error message on the LCD.
Troubleshooting and Routine Maintenance
key is illuminated. (See Entering Copy
103