Printing Received Faxes; Receiving Faxes - Brother MFC 6890CDW User Manual

Printing Received Faxes

Difficulty
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
Received color fax prints only in
black & white.
Left and Right margins are cut off or
a single page is printed on two
pages.
Telephone Line or Connections
Difficulty
Dialing does not work. (No dial
tone)
The machine does not answer
when called.

Receiving Faxes

Difficulty
Cannot receive a fax.
150
Suggestions
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
problem is with the sending machine. Try receiving from another fax machine.
Replace the color ink cartridges that have reached the end of their life, and then
ask the other person to send the color fax again. (See Replacing the ink cartridges
on page 167.)
Check that the Receiving Priority is set to Color (Max.LTR). With this setting your
Ledger color faxes will be reduced to Letter size. (See Setting the Receiving
Priority on page 54.)
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 53.)
Suggestions
Check that the machine is plugged in and that the On/Off key is on.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
(Canada only) Change Tone/Pulse setting. (See the Quick Setup Guide.)
Verify that the telephone line and jack are working by connecting a known working
telephone and telephone line to the jack. Lift the external telephone's handset of
the telephone and listen for a dial tone. If there is no dial tone, ask your telephone
company to check the line and/or jack.
Make sure the machine is in the correct receiving mode for your setup. (See
Choose the correct Receive Mode on page 49.) Check for a dial tone. If possible,
call your machine to hear it answer. If there is still no answer, check the telephone
line cord connection to make sure it is plugged into the correct jack on the
machine. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Suggestions
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 49.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check that the telephone cord is
plugged into the telephone wall jack and the LINE jack of the machine. If there is
no ringing when you call your machine, ask your telephone company to check the
line.
If you often have interference on the telephone line, try changing the menu setting
of Compatibility to Basic(for VoIP). (See Telephone line interference
on page 155.)