Partially Damaged Device; Most Common Symptoms Reported By Customer - Nokia NHL-2NA Series Troubleshooting Instructions

CCS Technical Documentation

Partially damaged device

If the device is working, but some functionality is missing try to localize where the prob-
lem is and see relevant part of this manual. If, for example, audio is not working see
chapter Audio Troubleshooting, if charging is not working see chapter Charging Trouble-
shooting, etc.

Most common symptoms reported by customer

In this section is described most common symptoms reported by customers when the
device is brought to service. Some tips where the trouble can be found are also given.
When troubleshooting use these tips and follow the given troubleshooting path.
Most common symtoms for audio problems can be:
"Earpice sound is missing"
"Handsfree sound is missing"
"Headset is not recognized"
"Microphone is not working"
"Volume cannot be adjusted"
" Ringing tones do not work"
"Audio volume too low"
Most common symptoms for Irda and bluetooth problems can be:
"Irda does not work or it does not make a connection"
"Bluetooth does not work or connection cannot be established"
Symptoms related to energy management:
"Phone does not stay on"
"Charging is not working"
"Time is lost during battery change or short main battery removal"
"Charging takes too long"
"Operating time is very short"
If the sensor/sensors are out of order description of symptoms can be like below:
"IHF is not disabled automatically when phone is put near ear"
"IHF cannot be enabled"
"Backlight is always ON or OFF"
"Backlight of display does not go OFF"
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If symptom is something like above see audio troubleshooting.
If symptoms are something like those, start to follow Irda or bluetooth
troubleshooting guidelines gave relevant chapters.
These symptoms lead to relevant part of energy managemant trouble-
shooting
¤Nokia Corporation
NHL-2NA
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