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6
Troubleshooting and routine
maintenance
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this
happens, your machine identifies the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional
help, the Brother Solutions Center offers latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com
ERROR MESSAGES
ERROR
CAUSE
MESSAGE
The scanner cover is not closed completely.
Cover is Open
Print data remains in the machine's memory.
Data
Remaining
Print data remains in the machine's memory.
The USB cable was unplugged while the
computer was sending the data to the
machine.
The document was not inserted or fed
Document Jam
(DCP-120C only)
properly, or the document fed from the ADF
was too long.
The document is jammed in the machine.
The print head is too warm.
High
Temperature
One or more of the ink cartridges is empty.
Ink Empty
The machine will stop all print operations.
The print head is too cold.
Low
Temperature
The media card is either corrupted,
Media Error
improperly formatted, or there is a problem
with the media drive.
6 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE
ACTION
Lift the scanner cover and then
close it again.
Re-start printing from your
computer.
Press Stop/Exit. The machine will
cancel the job and eject the page
that is being printed.
See Using the ADF (automatic
document feeder) (DCP-120C only)
on page 1-5.
See Document jams (DCP-120C
only) on page 6-3.
Allow the machine to cool down.
Replace the ink cartridges.
(See Replacing the ink cartridges on
page 6-22.)
Allow the machine to warm up.
Re-insert the card firmly into the slot
to make sure it is in the proper
position. If the error remains, check
the media drive by inserting another
media card that you know is
working.
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