Do you have a question about the LA9038 and is the answer not in the manual?
Questions and answers
Bruce Evan Rogers
March 21, 2025
Tracker has stopped sending position reports
1 comments:
Mr. Anderson
March 21, 2025
The Nextech LA9038 tracker may have stopped sending position reports due to the following reasons:
1. Shock Control Mode Activated – If the tracker is in its default "Shock Control" mode, it stops uploading tracking data and turns off GPS & GPRS when it stops moving. It will resume sending position reports once it moves again.
2. Weak GSM or GPS Signal – If the tracker is placed near large metal objects or in a location with poor signal reception, it may not be able to update its position.
3. APN & GPRS Configuration Issues – If the APN or GPRS settings are incorrect, the tracker cannot access the internet to upload location data. Sending the SMS command “CHECK*12345678” can verify the configuration.
4. Car Battery or Power Supply Issues – If the tracker is not properly connected to the car battery or the backup battery is depleted, it will not function.
5. SIM Card or Network Issues – The tracker requires a 2G/3G/4G network. If the SIM card is not activated or lacks data service, it cannot send position updates.
6. Auto Power Off Enabled – If the tracker is set to auto power off, it may have shut down due to a power issue or incorrect settings.
Checking these factors can help diagnose and resolve the issue.
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INTRODUCTION: Welcome to use this real time car GPS tracker LA9038. This product is with GPS module and 2G GSM / 3G WCDMA / 4G LTE module, that has many new and unique functions, such as built in rechargeable battery for power down alarm & tracker...
LED INDICATOR DESCRIPTION: GREEN LED Flash once 2G/3G/4G & GPS working well GREEN LED Flash twice 2G/3G/4G working well and no GPS signal GREEN LED Flash three times 2G/3G/4G & GPS working well but battery low GREEN LED Flash four times 2G/3G/4G working well, battery low and no GPS signal GREEN LED ON continuously...
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INSTALLATION: Note: • This tracker use 2G/3G/4G network, and it upload tracking only through internet. • Enable the SIM card data service (some SIM card need send SMS or USSD command to enable GPRS function), order a data package (20-30M/ month) can save data charge (Normally most of the tracker every month data cost is lower than 20MB).
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INSTALLATION: YELLOW Turn off Engine Negative Output (Connect to Relay) The engine cut command need add a rely to execute, the tracker have a output engine cut wire, when the tracker turn off the engine, this yellow wire will output a negative signal continuously, this wire can drive the relay to control engine power supply or petrol pump power supply, then can turn off the car engine.
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INSTALLATION: 4. Set APN & Internet User Name & Password Most SIM card need set APN and user name & password to visit the internet, then the tracker can upload the location to server, send SMS to tracker can set the APN and username &...
OPERATING THE DEVICE: Initial Preparations Firstly, you will need a functioning 2G GSM or 3G WCDMA or 4G LTE mobile phone SIM card with a data plan for internet usage. Connect the tracker power wire to the car battery and slide the switch to ON position, the Green LED will be on continuously, the tracker is powered on, put the tracker outdoor for easy get GPS &...
OPERATING THE DEVICE: Location Instructions Sending SMS trigger - Location Send SMS “URL*12345678” to the tracker, “URL” is a command, “12345678” is password. If the operation is success, the tracker will send back the location information with map link to the sender. User click the link, the location in a map will display.
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OPERATING THE DEVICE: Listening or Monitor sound around tracker Send SMS “LISTEN*12345678” or “LISTEN*12345678*13987654321” to tracker, “LISTEN” is a command, “12345678” is password, “13987654321” is the phone number that need to call back, then the tracker will make a call back to the SMS sender or the number that assigned like 3987654321 , user pick up the calling and then the sound around the tracker can be listened.
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TRACKER SETTINGS: Set APN & Internet User Name & Password This tracker can download & config APN & internetusername password automatically after power on, if the APN & internetuser name password are not right, then you need sending SMS to tracker to change them, if the tracker can not upload location to platform (Red LED flash twice), please confirm the auto configuration of APN &...
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TRACKER SETTINGS: Set Server IP Send SMS “IP*12345678*58.64.155.133,8011” to the tracker, in which, “IP” is the fixed command, “12345678” is the password and “58.64.155.133,8011” is the IP address of the server computer of our website. Having successfully been set, there will be a SMS “IP: 58.64.155.133,8011”. However, the IP address may be changed with the upgrade of our server, so please see to the notices on our website.
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TRACKER SETTINGS: Check authorized phone number by SMS Send SMS “CHECKPHONE*12345678” to tracker, “CHECKPHONE” is a command; “12345678” is password; if the operation is success, the tracker will send back the information “Authorized Phone A: 13987654321, B:13876543210, C:13765432101 , the phone number is just an example. if the password is not right, the operation is fault, the tracker will send back information or “Wrong Password”.
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TRACKER SETTINGS: Set Upload Time Interval Send SMS “INTERVAL*12345678*xxx” to tracker, “INTERVAL” is a command, “12345678” is password, “xxx” is the interval time, which can be set from 30 to 999 seconds. The tracker will send back information “Set Interval xxx OK”, if the password is not right, the operation is fault, the tracker will send back information “Wrong Password”.
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TRACKER SETTINGS: Set GPRS Mode: KEEPONLINE / SHOCKCONTROL Send SMS “KEEPONLINE*12345678” (Keep online all the time even the tracker stop moving) or “SHOCKCONTROLGPRS*12345678” (Turn off GPRS after the tracker stop moving 10 minutes) to the tracker, “KEEPONLINE” or “SHOCKCONTROLGPRS” is a command, “12345678” is the tracker password, if the operation is success, the tracker will send back the information “GPRS: Keep Online”...
PLATFORM OPERATION GUIDE: Note: Please confirm that the SIM card PIN code has been disabled, it means if mobile phone use this SIM card, it is not necessary to input any password. Otherwise the tracker can not find GSM or CDMA network, the Green LED will keep ON .
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TROUBLESHOOTING: The GPS need 10-200 seconds to locate the position, when the GSM signal is weak or the network is very busy, the SMS maybe delay to send by the GSM network, this is normal. The tracking data on our server will keep 6-12 months, the old data will be deleted.
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LA9038 SPECIFICATIONS: Communicate 2G GSM / 3G Working Voltage 9-40V DC Network WCDMA / 4G LTE 2/3/4G Module (Can B3(1800 MHz)/ 2G GSM Band EC25-EC (Quectel) be Customized) B8(900 MHz) B1(2100 MHz)/ B1/B3/B7/B8/B20/ 3G WCDMA Band 4G LTE-FDD Band B8(900 MHz) B28A 2/3/4G &...
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Distributed by: Electus Distribution Pty. Ltd. 320 Victoria Rd, Rydalmere NSW 2116 Australia www.electusdistribution.com.au Made in China...
Need help?
Do you have a question about the LA9038 and is the answer not in the manual?
Questions and answers
Tracker has stopped sending position reports
The Nextech LA9038 tracker may have stopped sending position reports due to the following reasons:
1. Shock Control Mode Activated – If the tracker is in its default "Shock Control" mode, it stops uploading tracking data and turns off GPS & GPRS when it stops moving. It will resume sending position reports once it moves again.
2. Weak GSM or GPS Signal – If the tracker is placed near large metal objects or in a location with poor signal reception, it may not be able to update its position.
3. APN & GPRS Configuration Issues – If the APN or GPRS settings are incorrect, the tracker cannot access the internet to upload location data. Sending the SMS command “CHECK*12345678” can verify the configuration.
4. Car Battery or Power Supply Issues – If the tracker is not properly connected to the car battery or the backup battery is depleted, it will not function.
5. SIM Card or Network Issues – The tracker requires a 2G/3G/4G network. If the SIM card is not activated or lacks data service, it cannot send position updates.
6. Auto Power Off Enabled – If the tracker is set to auto power off, it may have shut down due to a power issue or incorrect settings.
Checking these factors can help diagnose and resolve the issue.
This answer is automatically generated