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No.
Symptom
❑ The backup process is
6
not performed correctly.
(An LED is flashing and
an error is displayed on
the LCD.)
❑ Cannot eject the data
7
cartridge.
Internal/
External
❑ Refer to the explanation of the LED and LCD
Internal
indicators (if any) in the User's Guide.
External
→ • If a cleaning request is indicated, clean the
drive and attempt the backup process
again. If the same error occurs again,
replace the data cartridge.
• If an error is indicated (ERRxx, for
example), there may be a problem with the
drive. Replace the drive.
❑ If the cartridge is not ejected even though the
Internal
automatic ejection setting is made in the backup
External
software, the backup process may not have been
performed correctly.
→ See numbers 4 through 6.
❑ If the cartridge is not ejected even though the
EJECT button is pressed, the EJECT function
may be locked by the backup software.
→ • Exit the backup software.
• Restart the system.
• Turn the power off, and then turn it on
again.
❑ The drive may have detected a problem and is
not allowing the cartridge to be ejected.
→ • Some drives eject the cartridge when you
press and hold the EJECT button for a
certain time (five or ten seconds).
• Restart the system.
• Turn the power off, and then turn it on
again.
❑ The cartridge may be jammed in the drive.
(Even if you press the EJECT button longer
than the prescribed time.)
→ • If a cartridge jams in a drive, the head,
drum, or various guide pins may be
damaged. Replace the drive.
Action
Troubleshooting Checklist 113
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