Warranty Terms And After Sale Assistance Conditions - GEL DOSAMATIC PP Installation, Use And Maintenance Manual

15 - WARRANTY AND AFTER SALE ASSISTANCE CONDITIONS
GEL, located in via Enzo Ferrari, 1 Castelfidardo (AN) – Italy, warrant that the products and equipment, at
the time of delivery to the consumer, shall be free from defects in workmanship and materials. The absence
of such defects guarantees to the consumer that the goods:
• comply with the description given in the documentation (technical specifications, catalogues, price lists,
advertising);
• are free from defects in design, materials and workmanship;
• are fit for the declared purpose under normal operating conditions and in compliance with the directions
given in the instruction manuals supplied with the equipment.
GEL are liable to the consumer for any defect in workmanship and materials which appears within 24
months from the date of purchase, even when warranty operations have been carried out.
In accordance with the directive 99/44/EC valid in the EEC countries, the warranty rights apply only to the
consumer. The warranty supplied by GEL leaves these rights unprejudiced.
The warranty covers all components of the equipment and provides for the repair or, if necessary, the
free replacement of those parts that, according to Technical Assistance, show defects in workmanship or
materials.
The warranty does not cover aesthetic parts, wear and tear parts, all damages or failures whose cause is
not due to the manufacturer, such as: transport, incorrect installation or maintenance, tampering, sudden
changes in electrical voltage and/or hydraulic pressure, lightning, corrosions, excess of humidity, accidental
bumps or events beyond our control.
The defect is recognised even in case of incorrect installation, if the installation has been carried out by
GEL, i.e. on their own responsibility. Warranty is also recognised when the equipment, intended to be
installed directly by the consumer, results to be installed improperly due to incorrect installation instructions.
The warranty is valid only if the equipment has been installed, used and properly maintained according to
all directions given by GEL in the instruction manual attached to the equipment.
Should any defects in workmanship or materials be found during the warranty period, the customer shall
notify the dealer to agree upon the terms for repairing and/or replacing the product.
The after sale assistance service under warranty is directly supplied by GEL in cooperation with the dealers.
Compensation requests for damages to persons, objects or property which may be due to a defective
product must be addressed to GEL directly, specifying the damage that has occurred, the date when it has
occurred, the defect encountered in the product, the date of purchase.
In accordance with the European Directives 85/374/EC and 99/34/EC, the burden of proof rests with the
claimant. GEL will take such compensation requests into account only if supported by appropriate technical
assessments. The injured person shall be required to prove:
- the existence of the damage;
- the defect of the product;
- the causal relationship between defect and damage.
GEL shall not be liable for the damage if they prove:
- that they did not put the product into circulation;
- that the product was neither manufactured or distributed by them in the course of their business;
- that the state of technical knowledge at the time when they put the product into circulation was not such
as to enable the existence of the defect to be discovered;
- that the defect which caused the damage did not exist at the time when the product was put into
circulation;
- that the product was neither manufactured by them for sale or any form of distribution for economic
purpose;
- that the defect is due to compliance of the product with mandatory regulations issued by the public
authorities.
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