Muzak Encompass MV2 User Manual

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Encompass MV2 User Guide

Overview: Thank you for choosing the Muzak Encompass MV2. Please keep this document for reference

should you have any questions regarding the device. If you have a question that is not addressed in this

document, please contact Muzak Central Product Support at 800 329.1179 (option #2).

The Encompass MV2 is a powerful device that automatically handles downloading music and messaging

without requiring intervention by a Muzak representative after installation.

Once the device is connected to an active network it will automatically call into the Muzak servers

and download any new content. All content is then stored locally to the SD card that is already installed

in the device.

The equipment set includes:

1. Encompass MV2 Device

2. SD Card

3. SD Card Lock and 2.5 mm Allen Screw

4. Power Module

5. Network Cable

6. Audio Cable (if applicable)

VERY IMPORTANT!

• The SD card must remain in the device to play

• The device must remain powered on to receive regular content updates

• The device must maintain an active Internet connection to receive regular content updates

Note: You will receive a brief intuitive overview of the Encompass MV2 if installation is performed by a

Muzak Service Technician. For self set-up instructions, please refer to page 2. If after set-up/installation,

you have any questions, please contact Muzak Central Product Support at 800 329.1179 (option #2).

Muzak Central Product Support 800 329.1179 (option #2)

www.muzak.com

REV 07.06.10

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Page 1 • The device must maintain an active Internet connection to receive regular content updates Note: You will receive a brief intuitive overview of the Encompass MV2 if installation is performed by a Muzak Service Technician. For self set-up instructions, please refer to page 2. If after set-up/installation, you have any questions, please contact Muzak Central Product Support at 800 329.1179 (option #2).
Page 2 Encompass MV2 Self Set-Up Instructions (Skip this page if installation is performed by a Muzak Service Technician) STEP 1. EVALUATING YOUR EXISTING SOUND 3. Upon activation, the LCD screen will read “Initializing Device” SYSTEM COMPONENTS and begin a short start up routine. Approximately 15 seconds If you are exchanging a different technology for an Encompass later, the screen will display the “Artist Name &...
Page 3 Q: WHAT IS THE ENCOMPASS MV2 CONTROL SITE? different areas of your business), while the display is showing A: The Encompass MV2 Control Site is an online tool that allows “Artist & Song Title,” press ENTER and DN until “Select Program you to schedule the music and/or messaging that plays in your Menu”...
Page 4 NOTE: Firmware Updates – Periodically, for audio and security enhancements, the Encompass MV2 will require firmware updates Check display on the Encompass MV2 for “Artist & Song Title” • If no display – check power to Encompass MV2 (in addition to regular content updates). Firmware updates are •...