Using Hp Pc Hardware Diagnostics; Using Hp Pc Hardware Diagnostics Windows (Select Products Only); Using An Hp Pc Hardware Diagnostics Windows Hardware Failure Id Code; Accessing Hp Pc Hardware Diagnostics Windows - HP OMEN 16 Maintenance And Service Manual

8

Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see
Windows on page

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or
audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
You have several options after you receive a failure ID:
▲
Select Next to open the Event Automation Service (EAS) page, where you can log the case.
●
– or –
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
– or –
Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
●

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP
Support Assistant, or the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
1. Select the Start button, and then select HP Help and Support.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
68 Chapter 8 Using HP PC Hardware Diagnostics
69.
Downloading HP PC Hardware Diagnostics