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5.2 Troubleshooting
INFORMATION CODE
DESCRIPTION
POSSIBLE CAUSES
SOLUTION
The command zone switches off due to an
The temperature inside the
Wait for the hob to cool
E2
excessively high temperature
electronic parts is too high
before reusing it
ERR03
Continuous (permanent) key activation is
Water, pots or kitchen tools
+
Clean the surface, remove
detected. The interface switches off after
are on top of the user
acoustic signal
any objects from the
10 seconds.
interface.
surface.
For all other error signals
Call customer service and report the error code
( E ... U ... )
5.3 Customer service
Before contacting Customer Service
1. Check that you cannot solve the problem yourself based on the points described in "Troubleshooting".
2. Switch the device off and on again to see if the problem resolves itself.
If the fault persists after the above checks, contact the nearest Customer Service.
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