Introduction. The Trio is an in home display (Display) that you can use to find out how much gas or electricity or both you use and has been configured to work with the meters you have installed, which may be electricity, gas or both. Please read the important safety notice overleaf before using your Display.
Smart meter connection. Each time the Display is connecting to the smart meter it will give an audible notification, speak and show Connecting to smart meter… this can take up to five minutes. It may take up to one hour after the initial setup for the gas consumption to show on the screen as a gas meter only connects to the system periodically to provide a read.
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Overview of your new Display. Buttons. The Display has seven buttons, three on the left, three on the right and one on the top. The buttons on the left are from top to bottom: Press the Home button to return to the Home screen.
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The buttons on the right are from top to bottom: Press the Menu button to go to the menu. Press the okay button to select an item (e.g. in the menu) or to change an underlined item (e.g. change between cost or energy consumption). Press the right arrow button to navigate to next item on the screen.
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Overview of your new Display Screen. On the home screen the layout is as follows. All information on the screen will also be spoken when selected. Please note, where your display shows energy use/ consumption, this is an indication only and your bill will be the most accurate record.
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10) The rate of consumption is shown in cost per hour or, if kW is selected, the rate of energy being used. 11) Underneath the banner on the home screen there are three tabs, use the left and right buttons to move between the ‘Now’ , ‘Today’ and ‘Prepay’...
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Menu. The main menu is available from any screen. To select it, press the button. Below are the descriptions of the screens on your display. To scroll through them select the arrow buttons on your display. Prepay (Prepay customers only). Includes: Top-up your current balance, activate emergency credit, view your top-up history and adjust the low credit alert setting.
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Meters. Information on your electricity or gas meter and current meter readings. Support. For help and support with your Smart meter, visit npower.com/smartcontact or call 0800 073 3000. Settings. Personalise your Display within the Settings screen.
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Electricity & Gas. You can see more about your electricity and gas consumption by selecting an option from the Menu. (select Menu, select Usage history). Please note, where your display shows energy use/ consumption, this is an indication only and your bill will be the most accurate record.
Troubleshooting. My Display isn’t showing any information. If your Display shows Awaiting data, the banner bar is red, or there is no symbol in the banner bar, this could be because your Display is out of range and is not able to communicate with the smart meter. Try moving your Display closer to the smart meter.
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How do I turn off the audio or stop it talking? To stop the Display from talking long press the top button (it is the middle L E D). The Display will tell you speech has been turned off. Additionally speech can be interrupted. Whilst the Display is speaking press the top button to interrupt speech.
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This Display is designed to be used indoors in a domestic environment. It is not suitable for outdoor use. It is intended to be installed and configured by a qualified installer only. Model Trio Accessible Supply voltage 230Vac, 50Hz Li-Po rechargeable...
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RF Transmitter Information. This device operates at radio frequencies in the range 2.4000GHz to 2.4835GHz (2.4GHz Zigbee). The transmit duty cycle is less than 1% (typically 0.1%). The peak emitted power does not exceed 25mW. Some variants of the Accessible Display operates at radio frequencies: •...
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Manufacturer. Designed and manufactured by: Green Energy Options Ltd. 3 St. Mary’s Court, Main Street, Hardwick, Cambridge CB23 7QS, Hereby, Green Energy Options Ltd. (UK) declares that the radio equipment enclosed (identified by the product type numbers on the product label) are in compliance with Directive 2014/53/EU.
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Safety notice. Please be aware of these simple safety precautions when using these products. Safe operation may be hindered if used in a way that is not specified by the manufacturer. Keep products away from water and other liquids. Disconnect from the mains power supply before cleaning (with a soft, dry cloth only).
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Npower Limited (Registered No. 3653277), Npower Gas Limited (Registered No. 2999919), Npower Northern Limited (Registered No. 3432100) who also act as an agent for Npower Northern Supply Limited (Registered No. 2845740) for the supply of electricity, Npower Yorkshire Limited (Registered No.
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