Frequently Asked Questions - Philips 6000 Series User Manual

8 Frequently
asked questions
My Bluetooth headset does not turn on.
The battery level is low. Charge the headset.
I cannot pair my Bluetooth headset with my
Bluetooth device.
The Bluetooth is disabled. Enable the Bluetooth
feature on your Bluetooth device and turn on the
Bluetooth device before you turn on the
headset.
How to reset the headphones.
If the headphone is no response during operation
or can not turn on, push the "MFB" and "Volume +"
button simultaneously for a second.
I hear but cannot control music on my
Bluetooth device (e.g. play/pause/skip
forward/backward).
Make sure the Bluetooth audio source supports
AVRCP (see 'Technical data' on page 8).
The volume level of the headset is too low.
Some Bluetooth devices cannot link the volume
level with the headset through volume sync. In
this case, you have to adjust the volume on your
Bluetooth device independently to achieve an
appropriate volume level.
• The headset may be connected to a
previously paired device. Turn o the connected
device or move it out of range.
• Pairing may have been reset or the headset
has been previously paired with another device.
Pair the headset with the Bluetooth device again
as described in the user manual. (see 'Pair the
time' on page 5).
My Bluetooth headset is connected to a
Bluetooth stereo enabled mobile phone, but
music only plays on the mobile phone speaker.
Refer to the user manual of your mobile phone.
Select to listen to music through the headset.
The audio quality is poor and crackling noise
can be heard.
• The Bluetooth device is out of range. Reduce
the distance between your
Bluetooth device, or remove obstacles between
them.
• Charge your headset.
The audio quality is poor when streaming from
the mobile phone is very slow, or audio
streaming does not work at all.
Make sure your mobile phone not only supports
(mono) HFP but also supports A2DP and is
BT4.0x (or higher) compatible (see 'Technical
data' on page 8).
For further support, visit www.philips.com/support.
headset and
EN 13