Diagnostics And Troubleshooting; General Errors; Error - Smartblue Operation - Endress+Hauser Micropilot FMR10 Operating Instructions Manual

Diagnostics and troubleshooting

26
9 Diagnostics and troubleshooting
9.1

General errors

Errors Possible cause
Device does not respond Supply voltage does not match the
specification on the nameplate
The polarity of the supply voltage is
wrong
The cables do not contact the terminals
properly
Device measures incorrectly Configuration error
Linearized output value not Linearization error
plausible
9.2

Error - SmartBlue operation

Errors
Device is not visible in the live
list
Device is not visible in the live
list
Device is visible in the live list
but cannot be accessed via
SmartBlue
Device is visible in the live list
but cannot be accessed via
SmartBlue
Login via SmartBlue not possible Device is being put into
Device cannot be operated via
SmartBlue
Device cannot be operated via
SmartBlue
Device cannot be operated via
SmartBlue
Possible cause Solution
No Bluetooth Enable Bluetooth function on smartphone or
connection tablet
Bluetooth function of sensor disabled, perform
recovery sequence
The device is already Only one point-to-point connection is established
connected with another between a sensor and a smartphone or tablet
smartphone/tablet
Android end device Is the location function permitted for the app, was
it approved the first time?
GPS or positioning function must be activated for
certain Android versions in conjunction with
Bluetooth
Activate GPS - close the app fully and restart -
enable the positioning function for the app
Apple end device Log in as standard
Enter user name "admin"
Enter initial password (device serial number)
paying attention to lower/upper case
Enter initial password (device serial number) and
operation for the first change. Pay attention to lower/upper case when
time entering the serial number.
Incorrect password Enter correct password
entered
Password forgotten Contact the manufacturer' s Service Department
Sensor temperature too If the ambient temperature results in an elevated
high sensor temperature of >60 °C (140 °F), Bluetooth
communication may be disabled.
Shield the device, isolate it and cool it down if
necessary.
Micropilot FMR10
Solution
Apply correct voltage
Correct the polarity
Ensure electrical contact between the
cable and the terminal
• Check and correct the parameter
configuration
• Carry out mapping
SmartBlue: Check linearization table
Endress+Hauser