ZyXEL Communications NAP Series User Manual
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ZyXEL Communications NAP Series User Manual

802.11ac dual-radio nebula cloud managed access points
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User's Guide
NAP Series
802.11ac Dual-Radio Nebula Cloud Managed Access Points
Default Login Details
Web Address
User Name
Password
Note: Login is required only when the NAP cannot be
accessed using NCC.
Copyright © 2021 Zyxel Communications Corporation
http://(DHCP-assigned IP)
or
http://192.168.1.2
admin
Assigned by NCC or 1234
Version 6.20 Edition 1, 03/2021

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  • Page 1 Default Login Details Version 6.20 Edition 1, 03/2021 Web Address http://(DHCP-assigned IP) http://192.168.1.2 User Name admin Password Assigned by NCC or 1234 Note: Login is required only when the NAP cannot be accessed using NCC. Copyright © 2021 Zyxel Communications Corporation...
  • Page 2 • Nebula Control Center User’s Guide This User’s Guide shows how to manage the Nebula devices remotely. The features of these devices are managed through Nebula Control Center. • More Information Go to support.zyxel.com to find other information on the NAP NAP Series User’s Guide...

  • Page 3: Document Conventions

    Figures in this guide may use the following generic icons. The NAP icon is not an exact representation of your device. Router Switch Internet Server Desktop Laptop IP Phone Printer Nebula Switch Nebula Gateway Smart T.V. Access Point Smartphone Set-top box NAP Series User’s Guide...

  • Page 4: Table Of Contents

    Contents Overview Contents Overview Introduction ............................. 7 The Web Configurator ......................... 20 Dashboard ............................24 Network ..............................26 Maintenance ............................30 Troubleshooting ............................ 35 NAP Series User’s Guide...

  • Page 5: Table Of Contents

    2.3.2 Navigation Panel ........................22 2.3.3 Warning Messages ........................ 23 Chapter 3 Dashboard ............................24 3.1 Overview ............................24 3.1.1 What You Can Do in this Chapter ..................24 3.2 Dashboard ............................24 Chapter 4 Network...............................26 4.1 Overview ............................26 NAP Series User’s Guide...
  • Page 6 6.4 Internet Access ..........................37 6.5 WiFi Connections ..........................38 6.6 Resetting the NAP ........................... 40 6.7 Getting More Troubleshooting Help ..................... 41 Appendix A Customer Support ....................... 42 Appendix B Legal Information ......................48 Index ..............................57 NAP Series User’s Guide...

  • Page 7: Introduction

    This User’s Guide covers the following models: NAP102, NAP203, NAP303 and NAP353. Your NAP is a wireless AP (Access Point). It extends the range of your existing wired network without additional wiring, providing easy network access to mobile users. Table 1 NAP Series Comparison Table FEATURES NAP102...

  • Page 8: Dual-Radio

    Note: A different channel should be configured for each WLAN interface to reduce the effects of radio interference. You could use the 2.4 GHz band for regular Internet surfing and downloading while using the 5 GHz band for time sensitive traffic like high-definition video, music, and gaming. NAP Series User’s Guide...

  • Page 9: Ways To Manage The Nap

    Section 1.3 on page Command-Line Interface (CLI) The CLI allows you to use text-based commands to configure the NAP. You can access it using remote management (for example, SSH or Telnet). See the Command Reference Guide for more information. NAP Series User’s Guide...

  • Page 10: Zyxel One Network (Zon) Utility

    Double-click the ZON Utility to run it. The first time you run the ZON Utility, you will see if your device and firmware version support the ZON Utility. Click the OK button to close this screen. NAP Series User’s Guide...
  • Page 11 If your device is not listed here, see the device release notes for ZON utility support. The release notes are in the firmware zip file on the Zyxel web site. Figure 3 ZON Utility Screen Select a network adapter to which your supported devices are connected. NAP Series User’s Guide...
  • Page 12 Select a device and then use the icons to perform actions. Some functions may not be available for your devices. Note: You must know the selected device admin password before taking actions on the device using the ZON utility icons. NAP Series User’s Guide...
  • Page 13 DESCRIPTION Type This field displays an icon of the kind of device discovered. Model This field displays the model name of the discovered device. Firmware Version This field displays the firmware version of the discovered device. NAP Series User’s Guide...

  • Page 14: Good Habits For Managing The Nap

    The LEDs of your NAP303 or NAP203 can be controlled using the Suppression feature to turn LEDs on or off after the device is ready. This can be done through the NCC. Following are LED descriptions for the NAP series models. 1.6.1 NAP303 The LEDs will stay ON when the NAP303 is ready.
  • Page 15 There is system error and the NAP cannot boot up, or the NAP suffered a system failure. Fast Blinking (on for The NAP is undergoing firmware upgrade. 50ms, off for 50ms) Slow Blinking (blink for 3 The Uplink port is disconnected. times, off for 3s) NAP Series User’s Guide...

  • Page 16: Nap203

    The Locator is activated and will blink to show the actual location of the NAP between several devices in the network. The Locator function is off. 1.6.2 NAP203 The LEDs will stay ON when the NAP203 is ready. You can change this setting with LED suppression. NAP Series User’s Guide...
  • Page 17 50ms, Off for 50ms) Slow Blinking (blink for 3 The Uplink port is disconnected. times, Off for 3s) Slow Blinking (blink for 2 The WiFi module of the NAP is disabled or failed. times, Off for 3s) NAP Series User’s Guide...

  • Page 18: Nap102

    The Locator is activated and will blink to show the actual location of the NAP between several devices in the network. The Locator function is off. 1.6.3 NAP102 The following are the LED descriptions for your NAP102. NAP Series User’s Guide...
  • Page 19 The NAP failed to boot up or is experience system failure. Fast Blinking (On for 50ms, The NAP is undergoing firmware upgrade. Off for 50ms) Slow Blinking (blink for 3 The Uplink port is disconnected. times, Off for 3s) Amber The NAP is powered up. NAP Series User’s Guide...

  • Page 20: The Web Configurator

    Section 1.1.1 on page Make sure your computer’s IP address is in the same subnet as the NAP’s IP address. Browse to http://(NAP’s IP address). See Section 1.1 on page 7 for more information. The Login screen appears. NAP Series User’s Guide...

  • Page 21: Navigating The Web Configurator

    • C - Main Window 2.3.1 Title Bar The title bar provides some useful links that always appear over the screens below, regardless of how deep into the Web Configurator you navigate. Figure 12 Title Bar NAP Series User’s Guide...

  • Page 22: Navigation Panel

    Figure 13 Navigation Panel Dashboard The dashboard displays general device information, and AP information in widgets that you can re- arrange to suit your needs. For details on the Dashboard’s features, see Chapter 3 on page NAP Series User’s Guide...

  • Page 23: Warning Messages

    View history logs of the Zyxel Device when it is not connected to the Nebula Control Center (NCC). 2.3.3 Warning Messages Warning messages, such as those resulting from misconfiguration, display in a pop up window. Figure 14 Warning Message NAP Series User’s Guide...

  • Page 24: Dashboard

    You can also collapse, refresh, and close individual widgets. Figure 15 Dashboard The following table describes the labels in this screen. Table 10 Dashboard LABEL DESCRIPTION AP Information MAC Address This field displays the MAC address of the NAP. NAP Series User’s Guide...
  • Page 25 This displays whether the NAP uses a proxy server to access the NCC (Nebula Control Access NCC Center). If the NAP cannot connect to the Internet or to NCC, an error message is shown on this screen, as in the following. NAP Series User’s Guide...

  • Page 26: Network

    • The VLAN screen (Section 4.3 on page 28) configures the NAP’s VLAN settings. 4.2 IP Setting Use this screen to configure the IP address for your NAP. To access this screen, click Configuration > Network > IP Setting. NAP Series User’s Guide...
  • Page 27 Select this option if the proxy server requires authentication before it grants access to the Internet. User Name Type your proxy user name. Password Type your proxy password. Apply Click Apply to save your changes back to the NAP. Reset Click Reset to return the screen to its last-saved settings. NAP Series User’s Guide...

  • Page 28: Vlan

    The VLAN ID associates a frame with a specific VLAN and provides the information that devices need to process the frame across the network. Use this screen to configure the VLAN settings for your NAP. To access this screen, click Configuration > Network > VLAN. NAP Series User’s Guide...
  • Page 29 Set whether the NAP adds the VLAN ID to outbound traffic transmitted through its Ethernet Tagged port. Apply Click Apply to save your changes back to the NAP. Reset Click Reset to return the screen to its last-saved settings. NAP Series User’s Guide...

  • Page 30: Maintenance

    • The file name of the shell script must consist of 1–25 characters including letters, numbers, and the following special characters: ‘~!@#$%^&()_+[]{}’,.= Click Maintenance > Shell Script to open this screen. Use the Shell Script screen to store, name, download, and upload shell script files. Figure 20 Maintenance > Shell Script NAP Series User’s Guide...

  • Page 31: Diagnostics

    Collect Now, output in the diagnostic file. For information on uploading shell scripts, see Section 5.2 on page Click Maintenance > Diagnostics to open the Diagnostics screen. Click Collect Now to start creating a new diagnostic file. NAP Series User’s Guide...

  • Page 32: View Log

    Events that generate an alert as well as a log message are displayed in red. Regular log messages are displayed in black. Click a column header to sort all rows in the table using that column. Click the cell header again to reverse the sort order. NAP Series User’s Guide...
  • Page 33 Note: This field is read-only if Display is set to Debug Log. Source Address Type the source IP address of the incoming packet that generated the log message. Do not include the port in this filter. NAP Series User’s Guide...
  • Page 34 This field displays the destination IP address and the port number of the event that generated the log message. Protocol This field displays the service protocol in the event that generated the log message. Note This field displays any additional information about the log message. NAP Series User’s Guide...

  • Page 35: Troubleshooting

    Section 1.6 on page Check the hardware connections. See the Quick Start Guide. Inspect your cables for damage. Contact the vendor to replace any damaged cables. Disconnect and re-connect the power adaptor or PoE power injector to the NAP. NAP Series User’s Guide...

  • Page 36: Nap Access And Login

    Reset the device to its factory defaults, and try to access the NAP with the default IP address. See Section 6.6 on page If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. NAP Series User’s Guide...

  • Page 37: Internet Access

    Make sure your NAP doesn’t have to go through network authentication such as a captive portal. If your network uses a captive portal, the network administrator may have to create a new VLAN without this requirement. Change your NAP’s management VLAN settings as necessary. 6.4 Internet Access I cannot access the Internet. NAP Series User’s Guide...

  • Page 38: Wifi Connections

    WiFi networks, and so on). Reboot the NAP. If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. 6.5 WiFi Connections I cannot access the NAP or ping any computer from the WLAN. NAP Series User’s Guide...
  • Page 39 How do I remove the NAP203 or NAP303 indoor AP from its mounting bracket? • Find the down arrow close to the Ethernet ports, then use a thin flat tool (for example, a flat screw driver) to lift up a clip beneath the down arrow. NAP Series User’s Guide...

  • Page 40: Resetting The Nap

    Use the following procedure to reset the NAP to its factory-default settings. This overwrites the settings in the startup-config.conf file with the settings in the system-default.conf file. Note: This procedure removes the current configuration. Make sure the Power LED is on and not blinking. NAP Series User’s Guide...

  • Page 41: Getting More Troubleshooting Help

    Release the RESET button, and wait for the NAP to restart. You should be able to access the NAP using the default settings. 6.7 Getting More Troubleshooting Help Search for support information for your model at www.zyxel.com for more troubleshooting suggestions. NAP Series User’s Guide...

  • Page 42: Appendix A Customer Support

    • Brief description of the problem and the steps you took to solve it. Corporate Headquarters (Worldwide) Taiwan • Zyxel Communications Corporation • https://www.zyxel.com Asia China • Zyxel Communications (Shanghai) Corp. Zyxel Communications (Beijing) Corp. Zyxel Communications (Tianjin) Corp. • https://www.zyxel.com/cn/zh/ India • Zyxel Technology India Pvt Ltd • https://www.zyxel.com/in/en/ Kazakhstan •...
  • Page 43 • Zyxel Singapore Pte Ltd. • http://www.zyxel.com.sg Taiwan • Zyxel Communications Corporation • https://www.zyxel.com/tw/zh/ Thailand • Zyxel Thailand Co., Ltd • https://www.zyxel.com/th/th/ Vietnam • Zyxel Communications Corporation-Vietnam Office • https://www.zyxel.com/vn/vi Europe Belarus • Zyxel BY • https://www.zyxel.by Belgium • Zyxel Communications B.V. • https://www.zyxel.com/be/nl/...
  • Page 44 Appendix A Customer Support • https://www.zyxel.com/be/fr/ Bulgaria • Zyxel България • https://www.zyxel.com/bg/bg/ Czech Republic • Zyxel Communications Czech s.r.o • https://www.zyxel.com/cz/cs/ Denmark • Zyxel Communications A/S • https://www.zyxel.com/dk/da/ Estonia • Zyxel Estonia • https://www.zyxel.com/ee/et/ Finland • Zyxel Communications • https://www.zyxel.com/fi/fi/ France •...
  • Page 45 • Zyxel Communications Poland • https://www.zyxel.com/pl/pl/ Romania • Zyxel Romania • https://www.zyxel.com/ro/ro Russia • Zyxel Russia • https://www.zyxel.com/ru/ru/ Slovakia • Zyxel Communications Czech s.r.o. organizacna zlozka • https://www.zyxel.com/sk/sk/ Spain • Zyxel Communications ES Ltd • https://www.zyxel.com/es/es/ Sweden • Zyxel Communications • https://www.zyxel.com/se/sv/ Switzerland •...
  • Page 46 Appendix A Customer Support Turkey • Zyxel Turkey A.S. • https://www.zyxel.com/tr/tr/ • Zyxel Communications UK Ltd. • https://www.zyxel.com/uk/en/ Ukraine • Zyxel Ukraine • http://www.ua.zyxel.com South America Argentina • Zyxel Communications Corporation • https://www.zyxel.com/co/es/ Brazil • Zyxel Communications Brasil Ltda. • https://www.zyxel.com/br/pt/ Colombia •...
  • Page 47 Appendix A Customer Support Middle East • Zyxel Communications Corporation • https://www.zyxel.com/me/en/ North America • Zyxel Communications, Inc. - North America Headquarters • https://www.zyxel.com/us/en/ Oceania Australia • Zyxel Communications Corporation • https://www.zyxel.com/au/en/ Africa South Africa • Nology (Pty) Ltd. • https://www.zyxel.com/za/en/...

  • Page 48: Appendix B Legal Information

    The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of Zyxel Communications Corporation. Published by Zyxel Communications Corporation. All rights reserved.
  • Page 49 énumérés ci dessous et ayant un gain admissible maximal. Les types d'antenne non inclus dans cette liste, et dont le gain est supérieur au gain maximal indiqué pour tout type figurant sur la liste, sont strictement interdits pour l'exploitation de l'émetteur. NAP Series User’s Guide...
  • Page 50 (iv) Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650- 5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. (v) NAP353 is an outdoor device and only uses 5G Band 4 (5725-5850 MHz). NAP Series User’s Guide...
  • Page 51 Por medio de la presente Zyxel declara que el equipo cumple con los requisitos esenciales y cualesquiera otras (Spanish) disposiciones aplicables o exigibles de la Directiva 2014/53/UE.. Čeština Zyxel tímto prohlašuje, že tento zařízení je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice (Czech) 2014/53/EU. NAP Series User’s Guide...
  • Page 52 Erklærer herved Zyxel at dette utstyret er I samsvar med de grunnleggende kravene og andre relevante bestemmelser I (Norwegian) direktiv 2014/53/EU. Notes: 1. Although Norway, Switzerland and Liechtenstein are not EU member states, the EU Directive 2014/53/EU has also been implemented in those countries. NAP Series User’s Guide...
  • Page 53 RF exposure requirement. External antenna Use only the antennas which have been approved by Zyxel Communications Corporation. The non-approved antenna(s) may produce unwanted spurious or excessive RF transmitting power which may lead to the violation of FCC/IC limit and is prohibited.
  • Page 54 Symbolen innebär att enligt lokal lagstiftning ska produkten och/eller dess batteri kastas separat från hushållsavfallet. När den här produkten når slutet av sin livslängd ska du ta den till en återvinningsstation. Vid tiden för kasseringen bidrar du till en bättre miljö och mänsklig hälsa genom att göra dig av med den på ett återvinningsställe. NAP Series User’s Guide...
  • Page 55 • 請勿將設備解體。 • 請勿阻礙設備的散熱孔，空氣對流不足將會造成設備損害。 • 請插在正確的電壓供給插座 ( 如 : 北美 / 台灣電壓 110V AC，歐洲是 230V AC)。 • 假若電源變壓器或電源變壓器的纜線損壞，請從插座拔除，若您還繼續插電使用，會有觸電死亡的風險。 • 請勿試圖修理電源變壓器或電源變壓器的纜線，若有毀損，請直接聯絡您購買的店家，購買一個新的電源變壓器。 • 請勿將此設備安裝於室外，此設備僅適合放置於室內。 • 請勿隨一般垃圾丟棄。 • 請參閱產品背貼上的設備額定功率。 • 請參考產品型錄或是彩盒上的作業溫度。 • 產品沒有斷電裝置或者採用電源線的插頭視為斷電裝置的一部分，以下警語將適用 : - 對永久連接之設備， 在設備外部須安裝可觸及之斷電裝置； - 對插接式之設備， 插座必須接近安裝之地點而且是易於觸及的。 NAP Series User’s Guide...
  • Page 56 Register your product online at www.zyxel.com to receive email notices of firmware upgrades and related information. Open Source Licenses This product may contain in part some free software distributed under GPL license terms and/or GPL-like licenses. To request the source code covered under these licenses, please go to: https://www.zyxel.com/form/gpl_oss_software_notice.shtml NAP Series User’s Guide...

  • Page 57: Index

    FTP. See FTP. disclaimer message bar dual radios messages dual-radio application warning ESSID NCC. See Nebula Control Center Nebula Control Center FCC interference statement overview NAP Series User’s Guide...
  • Page 58 ZON Utility RF interference ZON utility ZyXEL Discovery Protocol Zyxel One Network setting, IP shell scripts downloading managing uploading status status bar warning message popup trademarks troubleshooting Virtual Local Area Network VLAN introduction warning message popup NAP Series User’s Guide...

This manual is also suitable for:

Nap102Nap203Nap303Nap353

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