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Appendix
You can check After sales service and main specifications
here.
Troubleshooting
Symptom
• Is the battery pack attached correctly?
Cannot turn on
• Is battery empty?
power.
• Is the battery pack attached correctly?
Cannot charge the
• Is the power plug of the adapter surely
battery pack.
inserted into the outlet or cigarette lighter
socket?
• Although the FJL21 or adapter might heat
Becomes warm
during operation or
up during operation, while charging, or when
charging.
activating application, it is not malfunction.
• If temperature of the FJL21 keeps in high
Becomes hot while
operating/charging
condition, charging or a part of function may
and stops
not be available. Wait for dropping down
functioning.
temperature of the FJL21.
• Are you operating with gloved hands?
Cannot operate
• Are you operating with a fingernail or foreign
correctly when
tapping the screen.
object on the screen?
• Are seals or sheets (e.g. peep prevention
sheets) put on the display?
• The display uses an electrostatic type
touch panel. Touch the screen with your
finger directly to operate.
• Turn the power off and then back on again.
Nothing happens
when I tap the
screen.
• Is the product in sleep mode?
Nothing happens
when I press the
Press C or the fingerprint sensor to cancel
button.
the sleep mode.
What you should check
Symptom
• Is the au Micro IC Card (LTE) installed
Cannot place calls.
correctly?
• Are you entering the number with its area
code?
• Are you set Manner mode?
The ringtone does
not sound.
• Heavy traffic on telephone lines may make it
Although radio waves
are enough, making/
difficult to get a connection. Please wait for
receiving calls is
a while and retry.
unavailable.
• If you cannot find the solution to your problem in the above
items, refer to the au homepage or au Customer Support
on the website shown below.
http://cs.kddi.com/support/komatta/kosho/index.html
Introduction of related accessories
● Battery Pack (FJI13UAA)
● Desktop Holder (FJI11PUA)
● Portable charger 01 (0201PDA) (sold
*
separately)
Portable charger 02 (0301PFA) (sold
separately)
What you should check
Portable charger 02
55
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