Troubleshooting And Support - Toshiba PH3064U-1EXB User Manual

Q: What are the specific file formats that the drive will back up
when I select a file type category?
A: By default, the supported file formats for the file type categories
are:
Picture Files: JPG, JPEG, BMP, TIF, GIF, PNG, and PSD
Music Files: MP3, WMA, AAC, MP4
Video Files: AVI, WMV, WM9, MPG, MPEG, MOV, FLV,
AND 3GP
Office Documents: DOC, XLS, XLA, PPT, PDF, MDB,
XLSX, DOCX, PPS, PPSX, PPTX and RTF
You can add other file formats to each file type category by
adjusting the File Filtering preferences in the Backup Software
Control Pad. Go to Tools, Preferences, and then File Filtering. For
more information, see
on page

Troubleshooting and support

Problem(s)
The drive is not working
properly or there is no power
to the drive when I turn it on.
The computer does not
recognize the drive.
The Virtual CD icon does not
appear in my file
management application.
"Using the Backup Software Control Pad"
20.
Solution(s)
Check to make sure the drive is connected properly to the
computer or USB hub. If you are using a USB hub, check to
make sure that the hub is properly connected to your computer
and to a working electrical outlet.
Check to make sure the connected computer is on.
Check to make sure the AC adaptor is connected to the drive
and to a working electrical outlet.
Check to make sure your cable connections are secure.
Check to make sure that the cable is firmly connected to the
computer and the drive.
Disconnect and then re-connect the cable and then try
accessing the drive again.
If you are using a USB expansion card, make sure it is working
properly and update the software/firmware, if necessary.
Check to make sure you have the latest updates for your
operating system.
Make sure the external drive is connected to the computer with
a USB cable. The Virtual CD is not accessible when the drive is
connected to the computer with an eSATA cable.
Troubleshooting and support
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