Troubleshooting - German Light Product Streamer User Manual

any security risk. If you get a security warning from Windows you can ignore the
warning and continue the installation.
Can I control more than one Streamer on my Mac or PC?
Unfortunately, two Streamers cannot currently be controlled from a single Mac or PC.
But wouldn't it be awesome if you could? Or what if, as a lighting designer or for a
special project, you wanted to control 50 Streamers remotely using the
remote.streamer.rocks webpage? That would be pretty cool too. Check the home page
at streamer.rocks regularly for new software updates and upgrades.
My Mac only has a Thunderbolt 3 connector, what do I do?
Thunderbolt 3 uses USB-C connectors. Plug your Streamer's USB-C cable into the
Thunderbolt 3 port and your Mac will automatically register the cable.

Troubleshooting

My Streamer does not light up...
Check that you have pushed the USB connectors fully into their sockets.
The Streamer may be powered off. Press the PRESET button and hold it for two
seconds to power the Streamer on and off.
My Streamer doesn't respond when I move the sliders in the desktop application...
You need to click on the Licht! button to apply any adjustments that you make using
the sliders in the Streamer desktop application.
I can't get remote control to work...
You need to click on the Licht! button to apply any adjustments that you make when
you are controlling a Streamer remotely via the remote.streamer.rocks webpage.
Make sure that you have correctly noted the Device ID number and are entering it
correctly in the Device ID box on the remote.streamer.rocks webpage.
The light from the Streamer is very harsh...
If you are in a dark location and the Streamer is very close to you, the light output can
appear to be very bright. We recommend that you reduce the Streamer's light
intensity until the light level is comfortable for your eyes but still provides enough light
to make you clearly visible in your online meeting.
14 GLP® Streamer User Manual