Scanning Problems - Samsung SCX-3200 Series User Manual

Multi-functional mono printer
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CONDITION
Smears, lines,
If the defects are on the original, adjust darkness
marks, or spots
to lighten the background of your copies using
appear on copies.
Printer Settings Utility (See "Changing the
settings for each copy" on page 62).
If there are no defects on the original, clean the
scan unit (See "Cleaning the scan unit" on
page 75).
Copy image is
Ensure that the original is face down on the
skewed.
scanner glass.
Check that the copy paper is loaded correctly.
Blank copies print
Ensure that the original is face down on the scanner
out.
glass.
Image rubs off the
Replace the paper in the tray with paper from a
copy easily.
new package.
In high humidity areas, do not leave paper in the
machine for extended periods of time.
Frequent copy paper
Fan the stack of paper, then turn it over in the
jams occur.
tray. Replace the paper in the tray with a fresh
supply. Check/adjust the paper guides, if
necessary.
Ensure that the paper is the proper paper weight.
Check for copy paper or pieces of copy paper
remaining in the machine after a paper jam has
been cleared.
Toner cartridge
Your originals may contain pictures, solids, or
produces fewer
heavy lines. For example, your originals may be
copies than
forms, newsletters, books, or other documents
expected before
that use more toner.
running out of toner.
The scanner lid may be left open while copies
are being made.
Turn the machine off and back on.
SUGGESTED SOLUTION
Troubleshooting_ 86

Scanning problems

CONDITION
The scanner does not
Make sure that you place the original to be
work.
scanned face down on the scanner glass.
There may not be enough available memory to
hold the document you want to scan. Try the
Prescan function to see if that works. Try
lowering the scan resolution rate.
Check that the machine cable is connected
properly.
Make sure that the machine cable is not
defective. Switch the cable with a known good
cable. If necessary, replace the cable.
Check that the scanner is configured correctly.
Check scan setting in the SmarThru or the
application you want to use to make certain that
the scanner job is being sent to the correct port
(for example, USB001).
The unit scans very
Check if the machine is printing received data.
slowly.
If so, scan the document after the received data
has been printed.
Graphics are scanned more slowly than text.
Message appears on
There may be a copying or printing job in
your computer
progress. Try your job again when that job is
screen:
finished.
Device can't be
The selected port is currently being used.
set to the H/W
Restart your computer and try again.
mode you want.
The machine cable may be improperly
Port is being used
connected or the power may be off.
by another
The scanner driver is not installed or the
program.
operating environment is not set up properly.
Port is Disabled.
Ensure that the machine is properly connected
Scanner is busy
and the power is on, then restart your
receiving or
computer.
printing data.
The USB cable may be improperly connected
When the current
or the power may be off.
job is completed,
try again.
Invalid handle.
Scanning has
failed.
Samsung Scan and Fax Manager Problem
CONDITION
Samsung Scan and
Check your system requirements. Samsung Scan
Fax Manager does
and Fax Manager works in Windows and Mac OS
not work.
(See "System requirements" on page 25).
SUGGESTED SOLUTIONS
SUGGESTED SOLUTION

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