Printing Quality Problems - Samsung CLP-320N User Manual

Condition Possible cause
The machine cable
The machine
is loose or defective.
prints, but the
text is wrong,
garbled, or
incomplete.
The wrong printer
driver was selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
If you are in a DOS
environment, the font
setting for your
machine may be set
incorrectly.
The toner cartridge
Pages print, but
is defective or out of
they are blank.
toner.
The file may have
blank pages.
Some parts, such as
the controller or the
board, may be
defective.
Incompatibility
The machine
between the PDF file
does not print
and the Acrobat
PDF file
products.
correctly. Some
graphics, text,
or illustrations
are missing.
Suggested solutions
Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully.
If possible, attach the cable and
the machine to another computer
that you know works and try a print
job. Finally, try a new machine
cable.
Check the application's printer
selection menu to ensure that your
machine is selected.
Try printing a job from another
application.
Exit Windows and reboot the
computer. Turn the machine off
and back on again.
See "Changing font setting
(CLP-320N(K)/CLP-321N/CLP-32
5W(K)/ /CLP-326W only)" on
page 51.
Redistribute the toner, if
necessary.
If necessary, replace the toner
cartridge.
Check the file to ensure that it does
not contain blank pages.
Contact a service representative.
Printing the PDF file as an image
may enable the file to print. Turn
on Print As Image from the
Acrobat printing options.
It will take longer to print
when you print a PDF file as
an image.
Troubleshooting_ 81
Condition Possible cause
The resolution of the
The print quality
photo is very low.
of photos is not
good. Images
are not clear.
Using damp paper
Before printing,
can cause vapor
the machine
during printing.
emits vapor near
the output tray.
The Paper size and
The machine
paper size setting do
does not print
not match.
special- sized
paper, such as
billing paper.
The paper type
The printed
setting does not
billing paper is
match.
curled.
Paper curl occurs
The printed
dut to many different
paper is curled.
factors such as
temperature
humidity, paper type,
high coverage
printing, etc.

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly,
you may notice a reduction in print quality. See the table below to clear the
problem.
Condition
• If a vertical white streak or faded area appears
Light or faded
on the page, the toner supply is low. You may be
print
able to temporarily extend the toner cartridge life
(See "Redistributing toner" on page 75). If this
does not improve the print quality, install a new
toner cartridge.
• The paper may not meet paper specification; for
example, the paper is too moist or too rough
(See "Print media specifications" on page 92).
• If the entire page is light, the print resolution
setting is too low. Adjust the print resolution. See
the help screen of the printer driver.
• A combination of faded or smeared defects may
indicate that the toner cartridge needs cleaning
(See "Cleaning the inside" on page 72).
• The surface of the LSU part inside the machine
may be dirty. Clean the LSU by opening and
closing the front cover several times and if the
problem still occurs call the contact a service
representative.
Suggested solutions
Reduce the photo size. If you
increase the photo size in the
software application, the resolution
will be reduced.
This is not a problem. Just keep
printing.
Set the correct paper size in the
Edit... in the Paper tab in the
Printing Preferences (See
"Opening printing preferences" on
page 60).
Change the printer option and try
again. Go to Printing
Preferences, click Paper tab, and
set type to Thick (See "Opening
printing preferences" on page 60).
Use the Paper Curl Reduction
option. Go to Printing
Preferences (See "Opening
printing preferences" on page 60),
click Advanced tab, and click the
Paper Curl Reduction check box.
This option will optimize
environmental factors to reduce
the paper curl level.
Suggested solutions