Printing Problems - Samsung CLP-320N User Manual

Printing problems

Condition Possible cause
The machine is not
The machine
receiving power.
does not print.
The machine is not
selected as the
default machine.
Check the machine for the following:
• The front cover is not closed. Close the front cover.
• Paper is jammed. Clear the paper jam (See "Clearing
paper jams" on page 76).
• No paper is loaded. Load paper (See "Loading paper in
the tray" on page 54).
• The toner cartridge is not installed. Install the toner
cartridge.
If a system error occurs, contact a service representative.
The connection
cable between the
computer and the
machine is not
connected properly.
The connection
cable between the
computer and the
machine is defective.
The port setting is
incorrect.
The machine may be
configured
incorrectly.
The printer driver
may be incorrectly
installed.
The machine is
malfunctioning.
Suggested solutions
Check the power cord
connections.
Select your machine as your
default machine in your Windows.
Disconnect the machine cable and
reconnect it.
If possible, attach the cable to
another computer that is working
properly and print a job. You can
also try using a different machine
cable.
Check the Windows printer setting
to make sure that the print job is
sent to the correct port. If the
computer has more than one port,
make sure that the machine is
attached to the correct one.
Check the Printing Preferences
to ensure that all of the print
settings are correct (See "Opening
printing preferences" on page 60).
Repair the machine software (See
"Installing USB connected
machine's driver" on page 30,
"Installing network connected
machine's driver" on page 37).
• Check the LEDs on the control
panel to see if the machine is
indicating a system error. If the
error cannot be cleared, contact
a service representative.
• Checking an error message is
also possible from the Smart
Panel on your computer (See
"Using the Smart Panel
program" on page 69).
Troubleshooting_ 80
Condition Possible cause
The document size
is so big that the
hard disk space of
the computer is
insufficient to access
the print job.
The output tray is
full.
If the machine is
used for a long time
continuously, the
printing speed could
be slowed down, or
the machine could
pause to cool down.
The paper option
The machine
that was selected in
selects print
the Printing
materials from
Preferences may be
the wrong paper
incorrect.
source.
The job may be very
A print job is
complex.
extremely slow.
The page orientation
Half the page is
setting may be
blank.
incorrect.
The paper size and
the paper size
settings do not
match.
Suggested solutions
Allocate more hard disk space on
your computer for spooling, and try
printing.
2
It can hold up to 80 (80 g/m )
sheets of plain paper. Once the
paper is removed from the output
tray, the machine resumes
printing.
Wait for the machine to cool down.
Printing automatically resumes
after the machine is cooled down.
For many software applications,
the paper source selection is found
under the Paper tab within the
Printing Preferences. Select the
correct paper source. (See
"Opening printing preferences" on
page 60).
Reduce the complexity of the page
or try adjusting the print quality
settings.
Change the page orientation in
your application. See the printer
driver help screen.
Ensure that the paper size in the
printer driver settings matches the
paper in the tray.
Or, ensure that the paper size in
the printer driver settings matches
the paper selection in the software
application settings you use.