Common Postscript Problems; Common Windows Problems - Samsung CLX-6220FX User Manual

condition
The machine dials a The other fax machine may be turned off, out of
number, but the paper, or cannot answer incoming calls. Speak
connection with the with the other machine operator and ask them to
other fax machine solve the problem on their side.
fails.
Faxes do not store in There may not be enough memory space to store
memory. the fax. If the display indicating the memory status
shows, delete any faxes you no longer need from
the memory, and then try to store the fax again.
Call for service.
Blank areas appear You may have chosen the wrong paper settings in
at the bottom of the user option setting. For details about paper
each page or on settings (See "Setting the paper size and type" on
other pages, with a page 7).
small strip of text at
the top
Samsung Scan and Fax Manager Problem
Condition
Samsung Scan and • Check your system requirements. Samsung
Fax Manager does Scan and Fax Manager works in Window and
not work. Macintosh (See "System requirements" on
page 2).
• Check that the Samsung Scan and Fax
Manager is installed by looking under "All
programs" in windows. If not installed and/or
working correctly, reinstalled using the CD
supplied with the product, or download the
latest version from the Samsung website.
(www.samsung.com/printer)

Common PostScript problems

The following situations are PS language specific and may occur when
several printer languages are used.
suggested solutions
suggested solution
Troubleshooting_ 20
Problem Possible cause
PostScript file The PostScript
cannot be printed. driver may not be
installed correctly.
"Limit Check Error" The print job was
report prints. too complex.
A PostScript error The print job may
page prints. not be PostScript.
The optional tray is The printer driver
not selected in the has not been
driver. configured to
recognize the
optional tray.
When printing a The resolution
document in setting in the printer
Macintosh with driver may not be
Acrobat Reader 6.0 matched with the
or higher, colors one in Acrobat
print incorrectly. Reader.

Common Windows problems

Condition
"File in Use" Exit all software applications. Remove all
message appears software from the printer's startup group, then
during installation. restart Windows. Reinstall the printer driver.
"General Protection Close all other applications, reboot Windows
Fault", "Exception and try printing again.
OE", "Spool 32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A These messages may appear during printing.
printer timeout error Just keep waiting until the machine finishes
occurred" messages printing. If the message appears in standby
appear. mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Solution
• Install the PostScript
driver (See "Installing
USB connected
machine's driver" on
page 3).
• Print a configuration
page and verify that
the PS version is
available for printing.
• Reinstall the PS
driver. If the problem
persists, contact a
service representative.
You might need to
reduce the complexity of
the page or install more
memory (See "Installing
a memory module" on
page 5).
Make sure that the print
job is a PostScript job.
Check to see whether
the software application
expected a setup or
PostScript header file to
be sent to the machine.
Open the PostScript
driver properties, select
the Device Options tab,
and set the tray option.
Make sure that the
resolution setting in your
printer driver matches
the one in Acrobat
Reader.
Suggested solutions