Printing Problems - Samsung CLX-2160 User Manual

Printing problems

Condition Possible cause
The The machine is not
machine receiving power.
does not
print.
The machine is not
selected as the
default printer.
Check the machine for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. See 11.1.
• No paper is loaded. Load paper. See 5.5.
• The toner cartridge is not installed. Install the toner
cartridge.
If a system error occurs, contact your service
representative.
The connection cable
between the
computer and the
machine is not
connected properly.
The connection cable
between the
computer and the
machine is defective.
The port setting is
incorrect.
The machine may be
configured
incorrectly.
The printer driver
may be incorrectly
installed.
The machine is
malfunctioning.
The document size is
so big that the hard
disk space of the
computer is not
enough to access the
print job.
Suggested solutions
Check the power cord
connections. Check the
power switch and the power
source.
Select Samsung CLX-216x
Series as your default
printer in your Windows.
Disconnect the printer cable
and reconnect it.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different printer cable.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
Check the printer properties
to ensure that all of the print
settings are correct.
Repair the printer software.
See the Software Section.
Check the display message
on the control panel to see if
the machine is indicating a
system error.
Get more hard disk space
and print the document
again.
Condition Possible cause
The The paper source
machine selection in the
selects print printer properties
materials may be incorrect.
from the
wrong
paper
source.
A print job The job may be very
is extremely complex.
slow.
If you are using
Windows 9x/Me, the
Spool Setting may be
set incorrectly.
Half the The page orientation
page is setting may be
blank. incorrect.
The paper size and
the paper size
settings do not
match.
11.6
<Troubleshooting>
Suggested solutions
For many software
applications, the paper
source selection is found
under the Paper tab within
the printer properties. Select
the correct paper source.
See the printer driver help
screen.
Reduce the complexity of the
page or try adjusting the print
quality settings.
From the Start menu,
choose Settings and then
Printers. Right-click the
Samsung CLX-216x Series
machine icon, choose
Properties, click the Details
tab, and then choose the
Spool Settings button.
Select the desired spool
setting.
Change the page orientation
in your application. See the
printer driver help screen.
Ensure that the paper size in
the printer driver settings
matches the paper in the
tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.