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troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service
professional.
While using your phone, the following messages
may appear:
Message
Try this to solve the problem:
Insert SIM
Ensure that the SIM card is installed
card
correctly.
When the phone lock feature is
Phone lock
enabled, you must enter the password
you set for the phone.
Message
Try this to solve the problem:
When using the phone for the first time
or when the PIN requirement is
enabled, you must enter the PIN
Enter PIN
supplied with the SIM card. You can
disable this feature by using the PIN
lock menu.
Your SIM card is blocked, usually as a
result of entering your PIN incorrectly
Enter PUK
several times. You must enter the PUK
supplied by your service provider.
a
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