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Zebra P330i User Manual

Zebra technologies card printer user's manual
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Van mechelen bvba
Patersstraat 106-108 2300 turnhout
Gasthuisstraat 21 2440 geel
Kempen antwerpen noorderkempen limburg
014/41.12.08 014/42.55.99 014/59.26.95
www.vanmechelen.be
be0415638961 145.638.961
dexia 068-2221350-77
hrt41.156
kantoormachines – kantoormaterialen kassa weegschaal horeca systemen
VLIMMEREN(BEERSE) WECHELDERZANDE
ZOERSEL BRECHT MERKSEM LOENHOUT WUSTWEZEL EKEREN(ANTWERPEN) HERENTALS MORKHOVEN NOORDERWIJK
PULDERBOS PULLE OLEN OEVEL TONGERLO(ANTW) WESTERLO ZOERLE-PARWIJS HERENTHOUT GIERLE LILLE
POEDERLEE WECHELDERZANDE GROBBENDONK VORSELAAR TURNHOUT RIJKEVORSEL HOOGSTRATEN MEER
MINDERHOUT WORTEL MEERLE MERKSPLAS BAARLE-HERTOC BEERSE VLIMMEREN VOSSELAAR OUD—TURNHOUT
ARENDONK RAVELS WEELDE POPPEL BAARLE-HERTOG MALLE OOSTMALLE WESTMALLE POPPEL(RAVELS) MOL
HERENTALS LILLE POEDERLEE(LILLE) HERENTALS(NOORDERWIJK) EINDHOUT LAAKDAL VORST(KEMPEN) LAAKDAL
VARENDONK VEERLE GEEL MEERHOUT GIERLE(LILLE) KASTERLEE ICHTAART TIELEN RETIE DESSEL BALEN
OLMEN KALMTHOUT BRASSCHAAT HOEVENEN STABROEK BRECHT SINT-JOB-IN-'T-GOOR SINT-LENAERTS
HALLE(KEMPEN) HALLE(KEMPEN) ZOERSEL LOENHOUT WUUSTWEZEL OVERPELT NEERPELT SINT-HUIBRECHT-LILLE
LOMMEL ACHEL HAMONT HAMONT-ACHEL HECHTEL EKSEL HAM KWAADMECHELEN OOSTHout BOCHOLT KAULILLE
REPPEL BEEK BREE GERDINGEN OPITTER TONGERLO(LIMB) LEOPOLDSBURC HEPPEN TESSENDERLO CROTE-BROGEL
KLEINE-BROGEL PEER WIJCHMAAL LAAKDAL LAAKDAL
®
Zebra
P330i
Card Printer
User's Manual
VAN MECHELEN
KANTOORMACHINES – KANTOORMATERIALEN
TURNHOUT –GEEL
www.vanmechelen.be
980459-001 Rev. A

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  • Page 1 Van mechelen bvba Patersstraat 106-108 2300 turnhout Gasthuisstraat 21 2440 geel Kempen antwerpen noorderkempen limburg 014/41.12.08 014/42.55.99 014/59.26.95 www.vanmechelen.be be0415638961 145.638.961 dexia 068-2221350-77 hrt41.156 kantoormachines – kantoormaterialen kassa weegschaal horeca systemen VLIMMEREN(BEERSE) WECHELDERZANDE ZOERSEL BRECHT MERKSEM LOENHOUT WUSTWEZEL EKEREN(ANTWERPEN) HERENTALS MORKHOVEN NOORDERWIJK PULDERBOS PULLE OLEN OEVEL TONGERLO(ANTW) WESTERLO ZOERLE-PARWIJS HERENTHOUT GIERLE LILLE POEDERLEE WECHELDERZANDE GROBBENDONK VORSELAAR TURNHOUT RIJKEVORSEL HOOGSTRATEN MEER MINDERHOUT WORTEL MEERLE MERKSPLAS BAARLE-HERTOC BEERSE VLIMMEREN VOSSELAAR OUD—TURNHOUT...
  • Page 3 This manual contains installation and operation information for the Zebra P330i Card Printers manufactured by Zebra Technologies Corporation, Camarillo, California. Return Materials Authorization Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-of- warranty repair, contact Repair Administration for a Return Materials Authorization (RMA) number.
  • Page 4: Copyright Notice

    Trademarks P330i is a trademark and Zebra is a registered trademark of Zebra Technologies Corporation. Windows and MS.DOS are registered trademarks of Microsoft Corp. All other trademarks or registered trademarks are marks of their respective holders.
  • Page 5: Spare Parts

    To qualify for this warranty, the printer must be returned to the factory or to an authorized service center. Customers are not required to purchase Zebra supplies (media and/or ribbons) for warranty qualification. If the use of other manufacturer supplies has caused any defect in the printhead for which a warranty claim is made, the user is responsible for Zebra's labor and material charges required to repair the defect.
  • Page 6: Supplemental Information

    Foreword EUROPE: Norway Only: This product is also designed for IT power system with voltage 230V. Earth grounding is via the polarized, 3-wire power cord. FI: “Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan” SE: “Apparaten skall anslutas till jordat uttag” NO: “Apparatet må...
  • Page 7 P330i Printer Model The Zebra Product Number tells a story: Here is a quick review of the Zebra Card Printer Series numbering and lettering system to help you. Model numbers include identifiers that specify options using the following lettering conventions: Part Number P 3 3 0 i - _ _ _ _ _ - _ _ _ _ _ _ _ _ - 0 _ _ _ _ - _ _ _...
  • Page 8 Foreword Icons Throughout this manual, different icons highlight important information, as follows: Note • Indicates information that emphasizes or supplements important points of the main text. Advises you of information that is essential to complete a task, or points out the Important •...
  • Page 9: Table Of Contents

    1 • Introduction ......... . 1 Printer Features .
  • Page 10 Table of Contents Contents (Continued) Cleaning the Print Head........31 Card Cleaning Cartridge .
  • Page 11 Contents (Continued) Appendix C • Connecting to a Network ..... 55 Printer Sharing ..........55 External Print Server .
  • Page 12 Table of Contents P330i User’s Manual 980459-001 Rev. A...
  • Page 13: Introduction

    Thank you for choosing the Zebra P330i Card Printer. This manual guides you to efficient start up and operation of your new Card Printer. Printer Features The following shows the main functional features found on your P330i Printer. Print Main Cover...
  • Page 14: Controls, Connectors, And Indicators

    Introduction Controls, Connectors, and Indicators Controls, Connectors, and Indicators Your P330i Printer has an LCD Display Panel and a Panel Button on the front and a power connector, power switch, and interface connector(s) on the rear panel. Power Switch Power Connector 10/100base-T Connector *...
  • Page 15: Lcd Panel

    LCD Panel The LCD Panel can display the following messages: Message INITIALIZING READY DOWNLOADING DATA PRINTING MONO MAG ENCODING CONTACT ENCODING PRINTING CYAN PRINTING YELLOW PRINTING MAGENTA PRINTING BLACK PRINTING OVERLAY DOWNLOADING FW CLEANING PRINTER CLEAN PRINTER REMOVE RIBBON THEN CLOSE HEAD EMPTY FEEDER &...
  • Page 16 Introduction Controls, Connectors, and Indicators P330i User’s Manual 980459-001 Rev. A...
  • Page 17: Installation And Setup

    Installation and Setup General Information This section will guide you through the installation and setup of your P330i Card Printer. This consists of the following procedures, which should be performed in the order presented. • Unpacking the Printer • Installing the Print Driver Software and Setting Driver Options •...
  • Page 18: Unpacking The Printer

    Installation and Setup Unpacking the Printer Electric Shock Caution • Limit AC power supplied to the P330i Printer to 110 ~ 230 volts, 60 ~ 50 Hertz. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device. Never operate the printer in a location where operator, computer, or printer can get wet.
  • Page 19 Lift the printer out of the carton by holding it with both hands. Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer. Make sure the following items are included with your P330i printer: 980459-001 Rev.
  • Page 20 Installation and Setup Unpacking the Printer CD-ROM with Driver Wizard and User’s Manual Power Cables (2) If any items are missing, please contact your dealer. To reorder, please refer to Appendix D of this manual. Remove packing tape securing the printer’s Main Cover and Card Feeder Cover. Your P330i Printer ships with warning tape where the Card Cleaning Cartridge will be installed, and a pad that protects the print head from possible damage in shipment.
  • Page 21 Locate the Print Head protection pad and the Card Cleaning Cartridge location tape (see below). Release the Print Head Carriage by pushing the Print Head Carriage Latch to the left, and raise the Print Head Carriage. It will remain open at about a 45 980459-001 Rev.
  • Page 22: Installing The Print Driver Software And Setting Driver Options

    Installation and Setup Installing the Print Driver Software and Setting Driver Options Remove the print head protection pad. Keep the pad, as well as the other packing material and the shipping carton, in case the printer is shipped or moved. If the original material is lost, a replacement Shipping Kit can be ordered from Zebra;...
  • Page 23: Loading A Ribbon

    • From the main menu of your documentation CD, select your desired language and then select “DRIVERS” from the subsequent menu. The Install Wizard will walk you through the appropriate steps. • Delete previous versions of the driver and clean up any necessary Registry entries. You must select “Remove”...
  • Page 24 Installation and Setup Loading a Ribbon Locate the Ribbon Supply Spindle and the Ribbon Take-up Spindle (see above). Load ribbon onto the supply spindle (under the print head carriage) flange side in, and load the empty core (with tape attached) onto the take-up spindle. Make sure the ribbon comes off the top of the supply spindle and feeds to the top of the take-up spindle.
  • Page 25 Caution • Do not touch the print head if the printer has been in service within the last 10 minutes. It could be very hot and cause a burn. Electrostatic Discharge Caution • A static discharge is possible if you touch any exposed metal parts.
  • Page 26: Installing The Card Cleaning Cartridge

    Installation and Setup Installing the Card Cleaning Cartridge Installing the Card Cleaning Cartridge The Card Cleaning Cartridge cleans the cards entering the printer. The Card Cleaning Cartridge consists of a Cartridge Frame and an Adhesive Roller, which are packed together. Remove the Cartridge Frame and the Adhesive Roller from their packaging.
  • Page 27 Locate the slot at the rear of the Card Cleaning Cartridge mounting location; see below. Hold the Card Cleaning Cartridge by the extended “handle” (so the large arrow on the top is pointing away from you). With the cartridge at about a 30 insert the lip of the cartridge into the slot, until the cartridge seats against the back wall.
  • Page 28: Setting The Card Thickness Control

    Installation and Setup Setting the Card Thickness Control Setting the Card Thickness Control The Card Thickness Control is set by the user to adjust the gap as cards enter the printer, to prevent double-feeds (which could cause a jam) or mis-feeds. Set the Card Thickness Control before loading cards.
  • Page 29 There are four detents to set the position of the Card Thickness Control. Slide the Card Thickness Control to the position corresponding to the following: The overlap in settings above accomodates variations in environmental conditions Note • (especially humidity) and cards from different manufacturers. In general, start at the lowest position and move the lever up until cards feed reliably.
  • Page 30: Loading Cards

    Installation and Setup Loading Cards Loading Cards This section shows how to load plastic cards into the P330i Printer. The P330i can use cards with a range of thickness from 10 mil (0.25 mm) to 60 mil (1.5 mm). Do not mix cards of different thicknesses! Note •...
  • Page 31 Caution • Do not touch print surfaces of the cards; this can reduce print quality Remove all wrapping from the card deck. Holding the card deck by the sides, hold it vertically against a flat surface such as a desktop. If the deck is too thick for your hand to hold it comfortably, use about half a deck at a time.
  • Page 32: Card Output Hopper

    Installation and Setup Card Output Hopper Do not try to eliminate the gap by pressing down on the card stack in the input Note • hopper; this can cause misfeeds. Card Output Hopper The card output hopper is normally extended to receive the printed cards. The printer may be operated with the card output hopper in its closed position;...
  • Page 33: Connecting The Printer To Your Computer

    Connecting the Printer to your Computer The P330i Printer includes a standard USB interface. As an option, the printer can be ordered with a 10/100base-T Ethernet Adapter (in addition to the USB interface). The Ethernet Adapter can also be ordered as an add-on option and installed in the field by a Zebra factory certified technician.
  • Page 34: Connecting Power

    Installation and Setup Connecting Power Connecting Power The P330i Printer includes an internal AC power supply that accepts nominal input voltage in the range from 110 to 230 volts at 50 to 60 Hertz. The power source must be grounded. Depending on specific model number, your P330i Printer will include one or two power cords;...
  • Page 35: Printing A Test Card

    Printing a Test Card With ribbon and cards loaded, your P330i Printer is ready to print. To check the operation of the printer, you should print a test card. (Printing a test card does not require that the printer be connected to your computer or network, but power must be applied.) Set the printer’s power switch (on the back of the printer) to the OFF ( O ) position.
  • Page 36 Installation and Setup Packing the P330i Printer for Shipment If the printer still has power applied and is turned on, and is still connected to the host computer, set the printer’s power switch (on the back of the printer) to the OFF ( O ) position, and disconnect the interface and power cables to the printer.
  • Page 37: Printing A Card

    Printing with the P330i Card Printer is similar to printing with any other printer in a Windows environment. • The Printer Driver Software is installed on your computer (see Chapter 2). • The P330i Printer is connected to the power source and the computer (see Chapter 2). •...
  • Page 38: Printing A Sample Card

    Printing a Card Printing a Sample Card Also from the Tools window, the Test Card can be selected from several pre-loaded styles. “Single Feed Options” allows Disabling or Enabling Single Feed Support. • If “Disable Single Feed Support” is selected, when the P330i Card Printer runs out of cards in the feeder, the LCD display will read OUT OF CARDS.
  • Page 39: Feeding One Card At A Time

    Once you are ready to print, go to the File menu and select Print. If the printer was not selected as the default printer, go to the File menu, select Print Setup and choose Zebra P330i Card Printer from the printer names list. Then Close the Print Setup dialog box.
  • Page 40 Printing a Card Feeding One Card at a Time P330i User’s Manual 980459-001 Rev. A...
  • Page 41: Cleaning

    Caution • PROTECT YOUR FACTORY WARRANTY! The recommended cleaning procedures must be performed to maintain your factory warranty. Other than the recommended cleaning procedures described in this manual, allow only Zebra authorized technicians to service the P330i Printer. NEVER loosen, tighten, adjust, bend, etc., any part or cable inside the printer. NEVER use a high pressure air compressor to remove particles in the printer.
  • Page 42: How To Clean

    Cleaning Cleaning the Printer How to Clean Note • This cleaning procedure uses two cleaning cards. One cleaning card is the size of a regular plastic card, and is referred to as the “cleaning card.” The other is elongated, with a wider section at one end;...
  • Page 43: Cleaning The Print Head

    The long cleaning card will automatically feed into the printer and the printing process will continue. The LCD Panel will again display the message CLEANING PRINTER. When the cleaning process is completed, the long cleaning card will be ejected and the LCD Panel will display the message READY, indicating that the printer is ready to resume normal printing operations.
  • Page 44: Card Cleaning Cartridge

    Cleaning Card Cleaning Cartridge Card Cleaning Cartridge Your P330i Printer includes a Card Cleaning Cartridge. This item cleans the cards entering the printer through the card feeder. To ensure print quality, the cleaning roller requires periodic replacement. New cleaning rollers are included with each ribbon or may be purchased separately.
  • Page 45 Remove the cleaning roller from the Card Cleaning Cartridge and discard. Install new cleaning roller into the Card Cleaning Cartridge. To avoid contamination, always hold the cleaning roller by the ends. (For replacement cleaning rollers, please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer.) Peel protective wrapper from the cleaning roller by gently pulling on the tape.
  • Page 46 Cleaning Card Cleaning Cartridge DO NOT touch the adhesive roller surface that contacts the cards. Note • Replace the Card Cleaning Cartridge into the printer: Close the printer main cover. Card Cleaning Cartridge in final position P330i User’s Manual 980459-001 Rev. A...
  • Page 47: Troubleshooting

    Troubleshooting The table on the next page offers causes and solutions to symptoms related to improper operation. Check the table when experiencing any loss of operation or print quality. 980459-001 Rev. A P330i User’s Manual...
  • Page 48: Troubleshooting

    Troubleshooting Problem / Description The LCD Panel displays OUT OF CARDS message. The LCD Panel displays OUT OF RIBBON message. The LCD Panel displays PRINT HEAD OPEN message. The LCD Panel displays MECHANICAL ERROR message. The LCD Panel displays ENCODING ERROR message. The LCD Panel displays CLEAN PRINTER message.
  • Page 49: Print Quality Issues

    Print Quality Issues This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedures below: Small spots appear on the printed card with a non-printed area or a different Example 1 •...
  • Page 50 Troubleshooting Print Quality Issues Possible Cause: • Print Head is dirty. Solution: • Clean the Print Head Possible Cause: • Print Head elements are damaged (e.g., scratched or burnt). Solution: • Call Zebra Customer Service for Print Head replacement information. Printing shows very pale, very dark, or inconsistent results Example 3 •...
  • Page 51 Possible Cause: • Dust or embedded contamination on elements of the Print Head. Solution: • Perform a Cleaning of the Print Head (see Chapter 4). Example 4 • Printing shows blurry printed image. Possible Cause: • Ribbon cartridge may not be correctly positioned. Solution: •...
  • Page 52 Troubleshooting Print Quality Issues No printing on the card. Example 5 • Possible Cause • Ribbon may not be installed in the printer. Solution: • Check for ribbon in the printer. Possible Cause • Cards may not meet specifications. Solution: •...
  • Page 53: Troubleshooting The Ethernet Connection And Adapter

    Troubleshooting the Ethernet Connection and Adapter Resetting to Factory Defaults To reset the Ethernet Adapter configuration parameters to the factory defaults, press the Panel Button and hold it in while turning the printer power on. Keep the Panel Button pressed until the Status Indicator light turns green, then release the Panel Button.
  • Page 54: Network Status/Activity Indicator

    Troubleshooting Troubleshooting the Ethernet Connection and Adapter If the LED is alternately flashing Adapter is in firmware-download mode. This means it is waiting for new firmware data to be sent before it continues normal functioning. Perform the following: • If the Ethernet Adapter was purposely put into firmware-download mode, finish the download with the proper update utility.
  • Page 55: Technical Specifications

    "i Series" Printers require the use of "i Series" ribbons for full color printing. For more information about Card Media and Ribbons available from Zebra Technologies Corp., please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer.
  • Page 56: Bar Codes

    Technical Specifications Bar Codes Bar Codes • Code 39, Code 128 B & C with & without check digit • 2 of 5 and 2 of 5 interleaved • UPC-A, EAN8, and EAN13 • PDF-417 2D bar code and other symbologies available via Windows printer driver Fonts •...
  • Page 57: Bi-Directional Communications Interfaces

    Contact Location for Smart Card ISO Standard 7816 Bi-Directional Communications Interfaces • USB • Built-in Ethernet (optional) Mechanical Specifications • Width: 18.2 in (462 mm) • Depth: 9.4 in (239 mm) • Height: 10.1 in (256 mm) • Weight: 15.5 lbs (7 kg) Electrical •...
  • Page 58 Technical Specifications Options P330i User’s Manual 980459-001 Rev. A...
  • Page 59: Appendix A • Magnetic Card Stripe Encoder

    Introduction This Appendix includes operation and maintenance requirements for the P330i Printer with the optional magnetic card stripe encoder. (See Chapter 2 for location of the Magnetic Card Stripe Encoder.) The magnetic encoder can be set for either high or low coercivity. Use the printer driver to change the encoder setting.
  • Page 60: Sample Encoding Program

    Magnetic Card Stripe Encoder Sample Encoding Program Sample Encoding Program Refer to the Programmer’s Manual (part number 98001-001). ONLY USE cards that comply with ISO 7810 and 7811 standards for magnetic stripe Note • cards. The magnetic stripe must be flush to the surface of the card to work properly. Never use cards which have taped-on magnetic stripes.
  • Page 61: Iso Standard Encoding

    ISO Standard Encoding Track # *Bits per inch † Except the “?” character ‡ Including Start, Stop, and LRC characters. Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard Norms. Note • Refer to the Card Printer Programmer’s Manual for complete programming information.
  • Page 62 Magnetic Card Stripe Encoder ISO Standard Encoding P330i User’s Manual 980459-001 Rev. A...
  • Page 63: Appendix B • Smart Card Contact Station

    This section contains information on the additional operations of a P330i Printer equipped with the optional Smart Card Contact Station. (See Chapter 2 for location.) Introduction Smart Cards can have a built-in microcomputer and/or memory to store fingerprints, voice recognition patterns, medical records, and other such data. The P330i Printer may be equipped with an optional contact station for programming Smart Cards (ISO 7816).
  • Page 64: Smart Card Contact Station Interface

    Smart Card Contact Station Smart Card Contact Station Interface Smart Card Contact Station Interface When a command to the printer interface sends a card to the Smart Card Contact Station, the printer connects the Smart Card Contact Station to the female DB-9 connector on the rear of the printer.
  • Page 65: Printer Sharing

    Card printers can be connected to an Ethernet network in three ways. Printer Sharing In printer sharing, the printer is connected locally to the host computer and configured to be shared to other client computers. Client computers connect to the printer over the network through the host computer.
  • Page 66: External Print Server

    Connecting to a Network External Print Server External Print Server A stand alone device that acts as a server on the network specifically for receiving print jobs and passing them to the printer. Client computers connect to the print server over a network. Internal Print Server Similar to an external print server, except the print server is integrated into the printer.