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Zebra T402 User Manual

T402 stripe series thermal transfer printer user's guide
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T402
Stripe Series Thermal Transfer Printer
®
User s
'
Guide

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Table of Contents
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  Summary of Contents for Zebra T402

  • Page 1 T402 Stripe Series Thermal Transfer Printer ® User s Guide...
  • Page 2 T402 Stripe Series Thermal Transfer Printer ® User s Guide Rev. 3 Customer order # 52007L A W A R D S F O R PUBLICATION EXCELLENCE Manufacturer part # 52007LB...
  • Page 3: Proprietary Statement

    Zebra Technologies Corporation has been advised of the possibility of such damages.
  • Page 4 ® Stripe Series 402 and 402 manufactured by: Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills, Illinois 60061-3109 U.S.A. have been shown to comply with the applicable technical standards of the FCC for Home, Office, Commercial, and Industrial use if no unauthorized change is made in the equipment, and if the equipment is properly maintained and operated.
  • Page 6: Table Of Contents

    Contents Introduction Hello! ........1 What’ s in the Box Unpacking and Inspection Reporting Damage DC Power Supply...
  • Page 7 Using ZPL II ......30 Adjusting the Print Width Adjusting the Print Darkness Adjusting the Print Speed Troubleshooting What the Status LED is Telling You...
  • Page 8: Introduction

    Introduction Hello! Thank you for choosing the Zebra T402 Printer. This rugged little printer is certain to become a productive and efficient addition to your workplace! This user’ s guide gives you all the information you will need to operate and maintain the printer.
  • Page 9: Unpacking And Inspection

    If you dis cover ship ping dam age: Immediately notify and file a damage report with the shipping company. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy.
  • Page 10: Dc Power Supply

    WARNING: NEVER OPERATE THE PRINTER AND POWER SUPPLY IN AN AREA WHERE THEY CAN GET WET. PERSONAL INJURY COULD RESULT! DC Power Supply Refer to Figure 1. The DC power supply has a barrel connector on one end that must be inserted into the power supply receptacle on the back of the printer.
  • Page 11: Printer Overview (Illustration)

    Printer Overview Status LED Feed Button Release Lever Media Guide Adjuster Sensor Housing Bottom Slot Ribbon Core Supply Spindle Take-Up Spindle Printhead Release Lever Figure 2 Cutter Option Cutter Unit Media Supply Guides Media Hanger Tear Bar Media Guides Platen Roller Printhead Peel...
  • Page 12: Getting Ready To Print

    Getting Ready to Print Loading the Media You can op er ate this printer in three dif fer ent modes: tear-off, peel-off, or with a cutter. Tear-off mode allows you to tear off each label (or a strip of labels) after it is printed.
  • Page 13 Insert one end of the media hanger into one of the media supply guides (refer to Figure 4). Place the roll of media onto the media hanger. Place the second media supply guide onto the other end of the media hanger (refer to Figure 4).
  • Page 14 Labels Tags Figure 5 Printhead Printhead Release Lever Figure 6...
  • Page 15 Refer to Figure 7. Thread the media through the media guides. NOTE: If the media guides must be changed to accommodate the width of the media, turn the green media guide adjuster (refer to Figure 7). The media guides should just touch, but not restrict, the edges of the roll.
  • Page 16 Mounting Slot Mounting Slot Figure 8 Printhead Arrow Arrow Figure 9...
  • Page 17: Peel-Off Mode

    Peel-Off Mode Unlatch the top cover by pressing the two green release levers (refer to Figure 10). Then, lift the top cover to expose the media compartment. Insert one end of the media hanger into one of the media supply guides (refer to Figure 11).
  • Page 18 Smooth Side of Media Supply Guide Textured Side Marked "OUT" Media Hanger Media Supply Guide Figure 11 Printhead Printhead Release Lever Figure 12...
  • Page 19 Refer to Figure 13. Thread the media through the media guides. NOTE: If the media guides must be changed to accommodate the width of the media, turn the green media guide adjuster (refer to Figure 13). The media guides should just touch, but not restrict, the edges of the media roll.
  • Page 20 Mounting Slot Mounting Slot Figure 14 Feed Button Bottom Slot Peel- Off Feed Slot Figure 15...
  • Page 21 13. Gently pull the label backing to remove any slack in the media. 14. Close the printhead by pressing down at both arrows (refer to Figure 16). 15. Close the top cover. Activate the label taken sensor by pushing in on the top of the sensor housing until it locks into position (refer to Figure 17).
  • Page 22 Printhead Arrow Arrow Figure 16 Sensor Housing Figure 17...
  • Page 23: Cutter Mode

    Cutter Mode (optional) Unlatch the top cover by pressing the two green release levers (refer to Figure 18). Then, lift the top cover to expose the media compartment. Insert one end of the media hanger into one of the media supply guides (refer to Figure 19).
  • Page 24 Smooth Side of Media Supply Guide Textured Side Marked "OUT" Media Hanger Media Supply Guide Figure 19 Printhead Printhead Release Lever Figure 20...
  • Page 25 Refer to Figure 21. Thread the media through the media guides. NOTE: If the media guides must be changed to accommodate the width of the media, turn the green media guide adjuster (refer to Figure 21). The media guides should just touch, but not restrict, the edges of the roll Refer to Figure 21.
  • Page 26 Mounting Slot Mounting Slot Figure 22 Printhead Arrow Arrow Figure 23...
  • Page 27: Fanfold Media

    Fanfold Media Fanfold media loads from the outside of the printer. Thread the media through the access slot in the back of the printer (refer to Figure 24). Open the top cover. Release the printhead by pulling the printhead release lever toward you (refer to Figure 24, Lift the printhead (refer to...
  • Page 28 Access Slot Printhead Release Lever Printhead Figure 24 Media Guides Arrow Arrow Media Guide Adjuster Peel Bar Figure 25...
  • Page 29: Loading The Ribbon

    Loading the Ribbon Figure 26 shows the location of the ribbon supply spindle, ribbon take-up spindle, and ribbon supply slot. Open the top cover. Install an empty ribbon core (notched end to the right) as shown in Figure 27. This becomes the ribbon take-up spindle. Remove the tape that secures the leader on the new roll of ribbon.
  • Page 30 Supply Spindle Figure 27 Take-Up Spindle Figure 28 Ribbon Core Notch Printhead...
  • Page 31: Removing The Ribbon

    10. Close the printhead by pressing down at both arrows. 11. Close the top cover and turn on the printer or press the feed button if the printer is already on (see information). Removing the Ribbon Open the printhead. Cut the ribbon below the ribbon take-up spindle (refer to Figure 29). Remove the roll of unused ribbon.
  • Page 32: Auto Calibration

    Auto Calibration NOTE: If you are using pre-printed labels, pre-printed label backing, or continuous media, see page 34. An auto calibration is performed when the printer is turned on (if media is loaded) or after an error is cleared. When it is auto calibrating, the printer sets the sensor levels for, and determines the length of, the label you are using.
  • Page 33: Operator Controls

    Operator Controls Refer to Figure 30. Power Switch Press to turn on and turn off the printer. CAUTION: The power should be turned off be fore con nect ing or dis con nect ing the com mu ni ca tions and power ca bles. Feed Button Forces the printer to feed one blank label.
  • Page 34: Printing A Test Label

    Printing a Test Label Be fore you con nect the printer to your com puter, make sure that the printer is in proper work ing or der. You can do this by print ing a configuration la bel: Make sure the media is properly loaded and the top cover of the printer is closed.
  • Page 35: Parallel Interface Requirements

    Parallel Interface Requirements The required cable (IEEE 1284-compliant is recommended) must have a standard 36-pin parallel connector on one end, which is plugged into the parallel port located on the back of the printer (refer to Figure 31). The other end of the parallel interface cable connects to the printer connector at the host computer.
  • Page 36: Communicating With The Printer

    Communicating with the Printer Via the Serial Port Serial communications between the printer and the host computer can be set by either autobaud synchronization or the ^SC command. Autobaud Autobaud synchronization allows the printer to automatically match the communications parameters of the host computer. To autobaud: Press and hold the feed button until the green status LED flashes once, twice, then three times.
  • Page 37: Using Zpl Ii

    Using ZPL II For information about creating labels using ZPL II, refer to the ZPL II Programming Guide or visit our web site at www.zebra.com. Adjusting the Print Width Print width must be calibrated when: You are using the printer for the first time. There is a change in the width of the media.
  • Page 38: Troubleshooting

    Troubleshooting What the Status LED is Telling You Status LED Condition and Color Solid Green Flashing Yellow Flashing Green Flashing Red Double Flashing Green Solid Yellow Alternately Flashing Green and Red RESOLUTIONS: 1. The printer is not receiving power. Have you turned on the printer power? Check power connections from the wall outlet to the power supply, and from the power supply to the printer.
  • Page 39: Print Quality Problems

    5. The media or ribbon is not loaded. Load a roll of media or ribbon, following the instructions in “Loading the Media” page 22. Then, press the feed button to resume printing. The printhead is open. Close the top cover. Then, press the feed button to resume printing. The cutter is jammed.
  • Page 40 There are long tracks of missing print (blank vertical lines) on several labels. The printhead is dirty. on page 39. The printhead elements are damaged. Replace the printhead (see “Replacing the Printhead” The printing does not start at the top of the label, or misprinting of one to three labels.
  • Page 41: Manual Calibration

    Manual Calibration A manual calibration should be performed whenever you are using pre-printed labels (or label backing) or if the printer will not correctly auto calibrate. Turn on the printer power. Remove approximately 6” (152 mm) of labels from a section of backing material.
  • Page 42: Troubleshooting Tests

    Troubleshooting Tests Printing a Configuration Label To print out a list ing of the printer’ s cur rent con figu ra tion (an exam ple is shown in Fig ure 33), re fer to the one-flash sequence in “Feed But ton Modes”...
  • Page 43: Resetting The Factory Default Values

    Resetting the Factory Default Values Some times, re set ting the printer to the fac tory de faults solves some of the prob lems. Fol low the four-flash sequence in struc tions in “Feed But ton Modes” on page 37. Communications Diagnostics If there is a problem transferring data between the computer and printer, try putting the printer in the communications diagnostics mode.
  • Page 44: Feed Button Modes

    Feed Button Modes Power Off Mode (Communications Diagnostics Mode) With the printer power off, press and hold the feed button while you turn on the power. The printer prints out a listing of its current configuration (see After printing the label, the printer automatically enters a diagnostic mode in which the printer prints out a literal representation (see received.
  • Page 46: Maintenance

    Maintenance Cleaning CAUTION: Use only the clean ing agents in di cated. Ze bra Tech nolo gies Cor po ra tion will not be re spon si ble for dam age caused by any other clean ing ma te ri als used on this printer. If necessary, refer to Figure 2 Area...
  • Page 47 Figure 35...
  • Page 48: Parts List

    Parts List Refer to Figure Item Number Ribbon Detector Sensor Kit (set of 3) Printhead Assembly (4” ) Printhead Cable (set of 5) Media Gap Sensor Kit (4” ) (set of 2) Stepper Motor Blackline Media Sensor Kit (set of 3) Main Logic Board Maintenance Kit Feed Switch Assembly (set of 5) Peel-Off Sensor Assembly (set of 3)
  • Page 49 Figure 36...
  • Page 50 Refer to Figure Item Number Print Mechanism Assembly Upper Frame w/Ribbon Handler Kit Lower Frame Kit Rubber Foot Kit (set of 100) Option Port Cover (set of 20) Media Roll Holder Kit (set of 5) 4” Notched Ribbon Core Battery Pack Adapter Plate Ribbon Clutch Assembly Shown Printhead Tension Bar...
  • Page 51: Replacing The Printhead

    Replacing the Printhead Refer to Figure 37. Release the printhead by pulling the printhead release lever toward you. Lift the printhead until you feel it “lock” into place. Be careful not to force the printhead past this position! Remove the screw that secures the printhead to the upper frame. Remove the printhead wire harness connector from the receptacle.
  • Page 52: Specifications

    Specifications NOTE: Printer specifications are subject to change without notice. Printing Specifications Print Density Print Speed (per second) Print Width Print Length Registration Tolerance FLASH Memory (User Available) DRAM Memory (User Available) Ribbon Specifications Ribbon Width Ribbon Length Ribbon Roll (Maximum Outer Diameter) Inner Diameter Notched Core Outer Diameter...
  • Page 53: Label/Tag

    Label/Tag Specifications Label/Tag Width Label/Tag Length Interlabel Gap Label/Tag Thickness Max. Outer Label Diameter Roll Size Inner Core Media Requirements 1.12” to 4.65” (28 mm to 118 mm) 0.38” to 22” (10 mm to 559 mm) with standard memory 0.5” (13 mm) to 22” (559 mm) in peel-off mode 0.08”...
  • Page 54: Font/Bar Code

    Font/Bar Code Specifications ü Fonts Available ü ü ü ü ü Bar Codes ü Available (1D) ü ü ü ü ü ü Bar Codes Available (2D) ü ü Rotation Angles 0 , 90 , 180 , and 270 Physical/Environmental/Electrical Specifications Physical Size (L x W x H) Printer Weight...
  • Page 55: Agency Approvals

    Agency Approvals UL 544 Medical Equipment Standard Part 42.5 CSA 22.2 No. 950-95 Canadian Safety Standard IEC 950/EN 60950 International Safety Standard FCC Class B UL 1950 Domestic Safety Standard, 3rd Ed. Canadian DOC Class A EN50082-1:1997 International Immunity Standard EN55022 Class B European Electromagnetic Radiation Standard EN61000-3-2, 3 Powerline Disturbance AS/NZS 3548 Australia EMC...
  • Page 56: Serial (Rs-232) Connector Technical Information

    Serial (RS-232) Connector Technical Information Pin No. Not used RXD (receive data) input to the printer TXD (transmit data) output from the printer DTR (data terminal ready) output from the printer -- controls when the host may send data Chassis ground DSR (data set ready) input to the printer RTS (request to send) output from the printer -- always in the ACTIVE condition when the printer is turned on...
  • Page 57 Connecting the Printer to a DTE Device DB-25S Connector to DTE Device (PC) DB-9S Connector to DTE Device (PC) Connector to Printer Connector to Printer Figure 38 DB-9P DB-9P...
  • Page 58 Connecting the Printer to a DCE Device DB-25S Connector to DCE Device DB-9S Connector to DCE Device Connector to Printer Connector to Printer Figure 39 DB-9P DB-9P...
  • Page 59: Parallel Interface Technical Information

    Parallel Interface Technical Information Pin No. 19-30 NOTE: The maximum current available through the serial and/or parallel port is not to exceed a total of 0.75 Amps. Description nStrobe/HostClk Data Bits 1-8 nACK/PtrClk Busy/PtrBusy PError/ACKDataReq Select/Xflag nAutoFd/HostBusy Not Used Ground +5V @ 0.75A Fused Ground nInit...
  • Page 60: Index

    Index Ad just ments Print dark ness ..30 Print speed ..30 Print width ..30 Agency ap prov als .
  • Page 61 Main te nance parts..41 Man ual cali bra tion ..34 Me dia load ing Cut ter mode ..16 Fan fold .
  • Page 62 Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills, Illinois 60061.3109 U.S.A. Telephone +1 847.634.6700 Facsimile +1 847.913.8766 Zebra Technologies Europe Limited Zebra House The Valley Centre, Gordon Road High Wycombe Buckinghamshire HP13 6EQ, UK Telephone +44 (0)1494 472872 Facsimile +44 (0)1494 450103...

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