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Zebra P320i User Manual

Plastic card printer
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Card
Printer
Solutions
P320i Plastic Card Printer
General information
Getting started
User's Manual
Operation
Printing a card
P320 i
Cleaning
Troubleshooting
Specifications
Appendix A
Appendix B
Appendix C
User's Manual No. 980392-001
Rev. D
© 2003 ZIH Corp

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  Summary of Contents for Zebra P320i

  • Page 1 Card Printer Solutions P320i Plastic Card Printer General information Getting started User's Manual Operation Printing a card P320 i Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C User's Manual No. 980392-001 Rev. D © 2003 ZIH Corp...
  • Page 2: Copyright Notice

    Zebra reserves the right to make changes, for the purpose of product improvement, at any time. TRADEMARKS P320i is a service mark and Zebra is a registered trademark of Zebra Technologies Corporation. Windows and MS-DOS are registered trademarks of Microsoft Corp. All other marks are trademarks or registered...
  • Page 3 Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer PRODUCT WARRANTY STATEMENT Printers All Zebra Card Printers are warranted against defects in material or workmanship for twelve (12) months from the purchase date. Proof of purchase or shipment date is required to validate the warranty period.
  • Page 4: Declarations Of Conformity

    Low voltage by 93/68/EEC Directive Model: P320i conforms to the following specification: FCC Part 15, Subpart A, Section 15.107(a) and Section 15.109(a) Class B digital device This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
  • Page 5 Appendix B Appendix C P320i Plastic Card Printer INTRODUCTION Thank you for choosing the Zebra P320i Plastic Card Printer. These printers produce cards ideal for personalized identification, access control, visitor, membership, promotion and luggage card, badges and tags. This manual guides you to an efficient start up and operation of your new Card Printer.
  • Page 6 Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer Throughout this manual, different icons ICONS highlight important information, as follows: Important general information Mechanical hazard, such as one associated with moving parts, capable of resulting in equipment damage or personal injury.
  • Page 7: Table Of Contents

    OPERATION ..........P320i PRINTER FEATURES ......
  • Page 8 Card Printer Solutions P320i Plastic Card Printer trademarks of their respective holders. General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C...
  • Page 9: Getting Started

    Appendix A Appendix B Appendix C P320i Plastic Card Printer ETTING STARTED Your P320i printer ships in a carton and UNPACKING protective anti-static bag. Keep all packing YOUR CARD material in case you need to move or re-ship the PRINTER printer.
  • Page 10 Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer Make sure the following items are included with your P320i printer: CARD CLEANING CARTRIDGE CARD OUTPUT HOPPER CLEANING KIT If any items are missing, please contact your dealer.
  • Page 11: Printer Installation

    The following will guide you through the installation of your P320i Printer. INSTALLATION CAUTION: Limit AC power supplied to the P320i to 110 ~ 230 volts, 60 ~ 50 Hertz, for an associated 800 ~ 400 milliamps. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device.
  • Page 12: Operation

    For FEATURES information on the hardware lock and key, Passcode electronic lock or the TrueSecure Varnish Image Printing, please refer to the P320i Security Features supplement document. Contact your management or authorized dealer for more details. PERATION STANDARD FEATURES 1.
  • Page 13: Loading Ribbons

    Ribbons for full color printing (See Appendix C). RIBBONS The Resin Thermal Transfer, Dye Sublimation ribbons and monochrome ribbons specifically designed for your P320i Printer. For optimum performance and printer life (Print Head), use True Colors ribbons. DO NOT TOUCH the print head or the electronic components on the print head carriage.
  • Page 14 Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer SUPPLY SPINDLE Load ribbon onto the supply spindle (under print head carriage) and empty core (with tape attached) onto the take-up spindle flange side in. Make sure the ribbon comes off of the top of the supply spindle and feeds to the top of the take-up spindle.
  • Page 15: Loading Cards

    Appendix B Appendix C P320i Plastic Card Printer LOADING CARDS To help you load, print, and collect cards, the P320i is equiped with the following items: - CARD CARTRIDGE For loading cards. Open Feeder door. Install cards into Cartridge. Close Cartridge.
  • Page 16 Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer - INSTALL CARD CLEANING CARTRIDGE This item is used to clean the cards entering the printer. Remove Card Cleaning Cartridge from packaging. Peel protective wrapper from adhesive roller.
  • Page 17 Appendix A Appendix B Appendix C P320i Plastic Card Printer - CARD THICKNESS CONTROL LEVER This item is operated by the user to prevent more than one card feeding into the printer at the same time and causing a jam.
  • Page 18 Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer FEEDING ONE A Manual Feed Slot is available on the size of the Card Input Hopper for feeding single cards. CARD AT A TIME Cleaning Cards are fed manually through this slot.
  • Page 19 Appendix B Appendix C P320i Plastic Card Printer PRINT A TEST With ribbon and cards loaded, your P320i printer is ready to print. To check the operation of the CARD printer you should print a test card. 1 . When the printer displays READY, press the Menu Button (Left) until the LCD screen shows "SELF TEST CARD".
  • Page 20: Printer Menu Information

    Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer Printer Menu information The printer is equipped with a LCD Display and two key buttons which gives access to printer menus. Press the Menu button to enter the Menu Mode.
  • Page 21 Solutions General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer Next Next Select Printer Model Number PRINTER INFO Printer Firmware version Next Number of impressions Reject Box Status...
  • Page 22: Printing A Sample Card

    The P320i Card Printer can be used with any Windows 95/98/M.E, Windows 2000 or Windows NT 4.0 sotware application program, using the drivers provided on CD with the printer.
  • Page 23 Appendix B Appendix C P320i Plastic Card Printer To install the P320i Printer Driver Automatically on all Operating Systems, Use the Zebra Install Wizard To ensure the accuracy of driver installation, it is recommended that you use the Zebra Install Wizard that is provided with your documentation CD.
  • Page 24 P320i Plastic Card Printer Se t Printer Driver Options: The P320i Printer screen appears. Change the options as follows: 1• On the Device Settings tab the magnetic encoder feature is automatically enabled. If you need to change settings for a Magnetic Encoder, select Magnetic Encoder settings button.
  • Page 25: Printing A Sample Card

    Go to the Microsoft Word Software. If the printer was not selected as the default printer, go to the File menu and Select Printer and choose Zebra P320i Card Printer in the printer names list. Then Close the print dialog box.
  • Page 26: Cleaning

    Other than the recommended cleaning procedures described in this manual, allow only Zebra authorized technicians to service the P320i Printer. NEVER loosen, tighten, adjust, or bend, etc. a part or cable inside the printer.
  • Page 27: Cleaning System

    Appendix A Appendix B Appendix C P320i Plastic Card Printer CLEANING Your P320i Printer includes a simple cleaning system using the Pre-Saturated Cleaning Cards SYSTEM provided. The regular use of these cards will clean and maintain important parts of your printer: including the Print Head, and Transport Rollers.
  • Page 28: Cleaning The Print Head

    Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer CLEANING THE A cleaning using the Cleaning Cards usually suffices. However, a separate Print Head PRINT HEAD cleaning using swabs can remove more stubborn deposits when print anomalies persist.
  • Page 29: Card Cleaning Cartridge

    Appendix A Appendix B Appendix C P320i Plastic Card Printer CARD CLEANING Your P320i Printer also has a Card Cleaning Cartridge. This item cleans the cards entering CARTRIDGE the printer. To ensure print quality, the cleaning roller requires periodic replacements.
  • Page 30 Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer 3. Remove Cleaning Roller from Cartridge and discard. 4. Install new Cleaning Roller into Cartridge*. To avoid contamination, always hold the Cleaning Roller assembly by the ends.
  • Page 31 ROUBLESHOOTING This section offers solutions to potential problems you may experience with your P320i printer. The table below lists the screen messages that will be displayed on the printer's LCD, both during normal operation and to alert operator of any error conditions. There is also some additional information dealing with quality issues concerning printing onto cards.
  • Page 32 Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer SCREEN MESSAGE MEANING A monochrome panel is PRINTING BLACK being printed PRINTING VARNISH The overlay is printing A hologram overlay is...
  • Page 33 Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer SCREEN MESSAGE MEANING Data cannot be written or ENCODING ERROR read from the card’s magnetic stripe Data cannot be read from READING ERROR card’s...
  • Page 34 Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer Print Quality Issues This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedure below: •...
  • Page 35: Poor Print Quality

    Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer • Poor Print Quality Possible Cause A.Ribbon may have been stored improperly or is damaged. B.Cards may not meet specifications. C.Contrast and/or Intensity may be set to values which are too high.
  • Page 36 Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer • No printing on the card Possible Cause A.Ribbon may not be installed in the printer B.Cards may not meet specifications. C.Cable on Print Head may be disconnected.
  • Page 37: Technical Specifications

    Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer SPECIFICATI0NS • High speed printing, over 144 cards/hour edge General to edge in full color (YMCKO) throughput • Small footprint • Windows Drivers for 95/98 and NT 4.0, 2000 •...
  • Page 38 General information Getting started Operation Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer CARD DIMENSIONS ISO STANDARD DIMENSIONS FOR PLAIN CARD ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD CHIP POSITION FOR SMART CARD...
  • Page 39 Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer • Types PVC, Composite Cards* • Card width/length: ISO CR-80 - ISO 7810, 2.125” (54mm) by 3.375” (86mm) • Option: Magnetic Stripe - ISO 7811 • Option: Smart Card - ISO 7816-2 •...
  • Page 40 Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer • Operating Temperature: 60 to 86°F (15 to 30°C) E nvironmental • Operating Humidity: 20 to 65% non condensing • Storage Temperature: -23 to 158°F (-5 to 70°C) •...
  • Page 41 Appendix C P320i Plastic Card Printer Magnetic Card Stripe Encoder This section contains information on the additional operations of the P320i Printers with Magnetic Card Stripe Encoder. (See Chapter 2 for location.) INTRODUCTION Operation and maintenance requirements for the P320i Printer with the optional magnetic card stripe encoder.
  • Page 42 The magnetic encoder is a factory installed item with the read/write head positioned below the card path, available with HICO encoding (P320i CM1 or P320i CEM1) or LOCO encoding (P320i CM2 or P320i CEM2). When loading cards into the Card Cartridge, please ensure that the magnetic stripe is facing down and closest to the rear.
  • Page 43 Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer - MAGNETIC ENCODER CLEANING There exists two different processes to clean the Magnetic Stripe Encoder. The first process consists of a standard cleaning of the printer. This cleans the most important parts of the printer; including the Print head, Transport Roller and Magnetic Stripe Encoder (refer to chapter 4 "Cleaning"...
  • Page 44: Smart Card Contact Station

    Smart Cards can have a built-in microcomputer and a battery. Card Memory can store fingerprints, voice recognition patterns, medical records and other such data. The P320i printer may be equipped with an optional contact station for programming Smart Cards (ISO 7816). This printer model responds to commands that position the cards at the contact station, where the printer connects to the contacts on the Smart Cards.
  • Page 45 Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer - MEDIA LOADING ORIENTATION Position the cards with the Smart Card Chip at the top of the card and towards the printer. - SMART CARD CONTACT STATION INTERFACE...
  • Page 46: Ribbons

    Acessories & supplies Please contact your Zebra dealer to place an order for accessories and suplies. RIBBONS The following ribbons may be used in the P320i Printer: Monochrome Resin Ribbons (Sold by the Roll) Part Number Description 800015-101 Black 800015-102...
  • Page 47: Cards

    Appendix C P320i Plastic Card Printer C A R D S The following plain white plastic cards are available for use in the P320i Printers: Many other card types are also available; ask your dealer for more information. Blank White Cards (Sold by the box)
  • Page 48: Accessories

    Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer ACCESSORIES Acessories available for P320i Printers appear below. Always refer to the part number when placing an order: Printer Supplies Part Number Description 105912-212 USB Cable (6 Feet)
  • Page 49 Printing a card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C P320i Plastic Card Printer Zebra Technologies Corporation Card Imaging Division 1001 Flynn Road Camarillo, CA. 93012-8706.USA Phone:+1 (805) 579 1800 Fax.:+1 (805) 579 1808 Toll Free in US: (800) 452-4056 e-mail: cards@zebracard.com...