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Zebra P100iTM User Manual

Zebra technologies card printer user's manual
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Zebra
P100i
Card Printer
User's Manual
980590-001 Rev. A

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  • Page 1 ® ™ Zebra P100i Card Printer User’s Manual 980590-001 Rev. A...
  • Page 2: Copyright Notice

    Corporation and may not be duplicated in full or in part by any person without written approval from Zebra Technologies Corporation. While every effort has been made to keep the information contained within current and accurate as of the date of publication, no guarantee is given that the document is error-free or that it is accurate with regard to any specification.
  • Page 3: Table Of Contents

    1 • Introduction ......... . 1 Description .
  • Page 4 Contents 5 • Cleaning..........41 Cleaning the System .
  • Page 5: Introduction

    This manual contains installation and operation information for the Zebra P100i Card Printer manufactured by Zebra Technologies Corporation. Description The P100i provides full color dye sublimation or monochrome thermal transfer single side printing on standard 2.125 inch by 3.375 inch (54 mm by 86 mm), PVC or PVC Composite plastic cards.
  • Page 6: P100I Part Numbers

    Introduction P100i Part Numbers P100i Part Numbers The Part Number of a particular P100i Printer is shown on a label affixed to the bottom of the printer; that Part Number identifies the specific configuration for that printer. This chart shows the configurations that are available.
  • Page 7: Features, Controls, And Indicators

    EXAMPLE P 1 0 0 i - 0 M 1 U C - I D 0 ACCESSORIES 105912-9xx Features, Controls, and Indicators The picture below points out some of the printer’s external features. (See Chapter 3 for an interior view. Covered Card and Cleaning Roller Storage Area...
  • Page 8: Rear Panel Connectors, Controls, And Indicators

    Introduction Features, Controls, and Indicators LCD Display Panel The LCD Display Panel displays printer status information. Messages also alert the user of the need for action, and indicate certain fault conditions. Multi-Function Control Button The Multi-Function Control Button initiates several functions; these are described in the appropriate sections of this document.
  • Page 9 If your P100i Printer includes the Ethernet option, the rear of the printer will look like the figure below. Port Network Status / Activity Indicator For Ethernet connection, refer to Ethernet Adapter Status Indicator During normal operation, the LED is solid indicates all the hardware is functioning properly, and the Ethernet Adapter has detected the presence of the network.
  • Page 10: Lcd Panel Messages

    Introduction Features, Controls, and Indicators LCD Panel Messages LCD Panel messages fall into three categories: • Operational • Warnings • Errors Operational Messages are displayed during the Printer’s normal operation. Warnings alert the operator to action that should be taken; the printer will generally continue operation.
  • Page 11 Introduction Features, Controls, and Indicators MESSAGES Warnings (Printer will still operate) CLEAN PRINTER CHECKING RIBBON CLEANING CYCLE CLEANING HEAD CLEANING ROLLERS ENCODING ERROR CLEAN MAG HEAD INVALID MAGNETIC DATA REMOVE RIBBON Errors (Printer will not operate) CHECK RIBBON OUT OF RIBBON MECHANICAL ERROR COVER OPEN PARAMETER ERROR...
  • Page 12: Icons

    Introduction Icons Icons Throughout this manual, different icons highlight important information, as follows: Indicates information that emphasizes or supplements important points of the main Note • text. Advises you of information that is essential to complete a task, or points out the importance of specific information in the text.
  • Page 13: Printer Installation

    Printer Installation Unpacking Your Card Printer Your P100i Printer ships in a cardboard carton, protected by styrofoam inserts and a protective anti-static bag. Keep all packaging material in case you need to move or re-ship the printer. Before opening and unpacking the printer, inspect the carton to ensure that no damage occurred during shipment.
  • Page 14: Installing The P100I Printer

    Printer Installation Installing the P100i Printer Installing the P100i Printer Caution • Do not power the printer with USB attached to your computer until the driver has been installed or until prompted by the driver. Caution • Limit electrical power supplied to the P100i Printer to 24 VDC. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device.
  • Page 15 Ensure that the printer’s power switch is in the OFF (O) position. Insert the power supply plug into the power socket, attach the power cord (120VAC or 230VAC) to the power supply, then plug the power cord in to a grounded electrical socket of the proper voltage and type.
  • Page 16 Printer Installation Installing the P100i Printer If your printer has only the USB interface, attach the included USB cable to your computer and the printer. P100i User’s Manual 980590-001 Rev. A...
  • Page 17 Printer Installation Installing the P100i Printer If your printer has the optional Ethernet interface (as well as the USB interface), connect either the USB cable to printer and computer or the Ethernet cable to the printer and the Ethernet network. Ethernet Important •...
  • Page 18: Installing The Printer Driver

    Printer Installation Installing the Printer Driver Installing the Printer Driver Important • Do not power the printer with USB attached to your computer at this time. The driver will prompt you when it is time to plug in and power up your printer. To install the P100i Printer on Windows 2000, Windows XP, Windows Server 2003, or Windows Vista operating systems, insert the User Documentation and Drivers CD, included with your printer, into your computer;...
  • Page 19: Print Driver Installation

    Print Driver Installation Install the P100i Printer driver as follows: Insert the P100i User Documentation and Drivers CD into the CD drive of the host computer. The Select Language window will open. From the Select Language window, choose the appropriate language for your system. The Main Menu will open in the selected language (English shown here, others comparable).
  • Page 20 Printer Installation Installing the Printer Driver The InstallShield Wizard will launch, and a progress window will be displayed. Once the InstallShield Wizard has been installed, the Welcome to InstallShield Wizard window will open. Click the Next button. On the Select Features window, you have the option to install USB printer drivers or ethernet (internal) printer drivers.
  • Page 21: Usb Driver Installation

    The next two sections detail USB Driver Installation and Ethernet Driver Installation respectively. USB Driver Installation Select USB, and click the Next button. Observe the License Agreement window. If you agree to the License Agreement, click the Yes button. Most users should select the Complete setup type; then click the Next button. 980590-001 Rev.
  • Page 22 Printer Installation Installing the Printer Driver Select the appropriate Program Folder, then click the Next button. The Install Wizard will show the progress of the installation. Read the appropriate information. If you wish, you can open the ReadMe file, which has information about the driver version you have installed.
  • Page 23: Ethernet Driver Installation

    Driver installation is now complete. Click the Finish button. After installing the Driver, restart your computer. When you apply power to the printer, the Windows New Hardware Found wizard will find the printer. Ethernet Driver Installation Select Ethernet, and click the Next button. Observe the License Agreement window.
  • Page 24 Printer Installation Installing the Printer Driver Most users should select the Complete setup type; then click the Next button. Specify the IP address, then click the Next button. P100i User’s Manual 980590-001 Rev. A...
  • Page 25 Select the appropriate Program Folder, then click the Next button. The Install Wizard will show the progress of the installation. If you wish, you can open the ReadMe file, which has information about the driver version you have installed. Driver installation is now complete. Click the Finish button. After installing the Driver, restart your computer.
  • Page 26: Setting Printer Driver Options

    Printer Installation Setting Printer Driver Options Setting Printer Driver Options You can change the default settings for the P100i printer driver. Change the options as follows: Note • The screen shots shown in this section are for the P100i Printer using the USB interface.
  • Page 27 On the Sharing tab, you can choose to share the printer over the network, and install additional drivers to accommodate different operating systems. On the Ports tab, you can add, delete, and configure the printer ports, as well as choose which port the P100i Printer is assigned.
  • Page 28 Printer Installation Setting Printer Driver Options On the Color Management tab, you can add, remove, or change printer color profiles. Use the Security tab to change permissions for the P100i Printer. P100i User’s Manual 980590-001 Rev. A...
  • Page 29 On the Advanced tab, you can choose various printer properties, install different printer drivers, and change default printer settings. On the Device Settings tab, you can check the Firmware Version installed on the printer. 980590-001 Rev. A Setting Printer Driver Options P100i User’s Manual Printer Installation...
  • Page 30 Printer Installation Setting Printer Driver Options Under the Device Settings tab, if you select Encoder Settings, a button “Properties” will open next to the Encoder Settings. Click that Properties button, and the following screen will appear. Typically, the only setting that a User might change is to switch between High Coercivity and Low Coercivity Magnetic Stripe cards.
  • Page 31: P100I Printer Setup

    P100i Printer Setup Printer Features The following shows an interior view of your P100i Printer. 980590-001 Rev. A Print Head P100i User’s Manual Card and Cleaning Roller Storage Area Ribbon Cartridge Card Cleaning Cartridge Card Entry / Exit Slot...
  • Page 32: Loading Ribbon Cartridge

    P100i Printer Setup Loading Ribbon Cartridge Loading Ribbon Cartridge The P100i Printer requires approved ribbon cartridges. The Resin Thermal Transfer and Dye Sublimation ribbons are specifically designed for your P100i Printer. • i Series Printers require the use of i Series ribbons for full color printing. •...
  • Page 33 P100i Printer Setup Loading Ribbon Cartridge Insert the ribbon cartridge with the cleaning roller facing down, so the gears on the ends of the rollers fit into the appropriate slots. 980590-001 Rev. A P100i User’s Manual...
  • Page 34: Installing The Cleaning Cartridge

    P100i Printer Setup Installing the Cleaning Cartridge Installing the Cleaning Cartridge The Cleaning Cartridge removes surface dust particles and oil from the card surface, resulting in better printing. A new printer will have a Cleaning Cartridge installed, but its Cleaning Roller will have a protective wrapper that must be removed.
  • Page 35 Gently squeeze the clips and lift the Cleaning Cartridge free of the printer. Lift the lid of the Cleaning Cartridge. A new printer will have a Cleaning Roller with its protective wrapping. Replace the Cleaning Roller when it is dirty. Cleaning Roller with Protective...
  • Page 36 P100i Printer Setup Installing the Cleaning Cartridge Place the Cleaning Roller in the Cartridge, close the lid, and insert it in place so the latches engage. Close the printer lid, and push down until you hear an audible click Note • After the lid is closed, the ribbon automatically synchronizes when the printer power is on.
  • Page 37: Inserting Cards

    Inserting Cards Cards are inserted one at a time into the slot on the front of the P100i . The card is printed on the top surface and ejected out through the same slot. Important • Handle the cards only by the edges. The following figure shows the encoding orientation for contact smart-cards and cards with a magnetic stripe.
  • Page 38: Printing A Test Card

    P100i Printer Setup Printing a Test Card Printing a Test Card With Ribbon Cartridge and Card Cleaning Cartridge loaded, your P100i Printer is ready to print. To check the operation of the printer, you should print a test card. Place the printer power switch in the OFF (O) position. While holding down the Multi-Function Control Button, place the printer power switch in the ON ( | ) position.
  • Page 39 Storing Extra Cards and Cleaning Rollers The P100i Printer includes a storage area where you can keep up to 100 extra cards (four groups of 25 cards) and up to three extra Cleaning Rollers. Important • Handle the cards only by the edges. 980590-001 Rev.
  • Page 40 P100i User’s Manual 980590-001 Rev. A...
  • Page 41: P100I Printer Operation

    P100i Printer Operation Printing Printing with the P100i Printer requires the Windows Printer Driver, your card design/issuing software or printer command level programming through the printer interface. The P100i Printer can be used with any Windows 2000, Windows XP, or Windows Vista software application program, using the drivers provided on CD with the printer.
  • Page 42: Creating A Sample Card

    P100i Printer Operation Printing Creating a Sample Card Before you begin a new printing session, print a sample card to ensure that the cards will be printed correctly. Follow the steps below to print your first card using the True Colours Card Printer Ribbon Cartridge and the Windows printer driver.
  • Page 43: Printing A Sample Card

    Printing a Sample Card Once you completed creating your sample card, you are ready to print. Ensure your printer has a True Colours ™ on installing the ribbon and loading the cards. Print your sample card as follows: Select File > Print to open the Print dialogue box. Ensure the following settings in the Print dialogue box: •...
  • Page 44 P100i User’s Manual 980590-001 Rev. A...
  • Page 45: Cleaning

    Cleaning the System Caution • PROTECT YOUR FACTORY WARRANTY The recommended maintenance procedures must be performed to maintain your factory warranty. Other than the recommended cleaning procedures described in this manual, allow only Zebra authorized technicians to service the P100i Printer. loosen, tighten, adjust, or bend, etc., a part or cable inside the printer.
  • Page 46: How To Clean

    Cleaning Cleaning the System How to Clean Leave power on. Multi-Function LCD Panel Multi-Function Control Button Printer Path Cleaning Card Press and hold the Multi-Function Control Button for 5 seconds. When the cleaning cycle is initiated, the LCD message CLOSE LID If the lid is opened and closed without removing the ribbon, the message RIBBON THEN CLOSE LID After the ribbon is removed and the lid is closed, the messages...
  • Page 47: Rev. A P100I User's Manual

    Cleaning the Printhead Use of the cleaning cards will normally do an adequate job of cleaning the printer. However, a separate Printhead cleaning, using swabs, can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use foam-tipped swabs. Caution •...
  • Page 48 P100i User’s Manual 980590-001 Rev. A...
  • Page 49: Troubleshooting

    Troubleshooting Procedures LCD Panel Warnings and Error Messages Problem / Symptom CLEAN PRINTER CHECKING RIBBON CLEAN MAG HEAD INVALID MAGNETIC DATA REMOVE RIBBON * If the problem persists, contact Technical Support; see 980590-001 Rev. A Troubleshooting WARNING MESSAGES (printer will still operate) Description or Cause Printer needs to be cleaned (this message is displayed after 1000...
  • Page 50 Troubleshooting Troubleshooting Procedures Problem / Symptom CHECK RIBBON OUT OF RIBBON MECHANICAL ERROR COVER OPEN PARAMETER ERROR COMMAND ERROR CONTACT ERROR CONTACTLESS ERROR INVALID CONTACT DATA INVALID CONTACTLESS DATA * If the problem persists, contact Technical Support; see ERROR MESSAGES (printer will not operate) Description or Cause Ribbon may be improperly installed.
  • Page 51: Print Quality Issues

    Print Quality Issues This section will help you resolve print quality problems The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedures below: Example •...
  • Page 52 Troubleshooting Troubleshooting Procedures Example • There are non-printing horizontal lines (white) on the card surfaces. Possible Cause: • Ribbon cartridge is not correctly positioned. Solutions: • Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles in the ribbon.
  • Page 53 Example • Printing shows very pale or inconsistent results. Possible Cause: • Ribbon cartridge have been stored improperly or is damaged. Solution: • Change ribbon cartridge and print again. Possible Cause: • Cards may not meet specifications. Solution: • Use a different supply of cards. Possible Cause: •...
  • Page 54 Troubleshooting Troubleshooting Procedures Example • Printing shows blurry printed image. Possible Cause: • Ribbon cartridge may not be correctly positioned. Solutions: • Check that the ribbon is properly rolled onto the ribbon cores of the cartridge, with no wrinkles. • Replace ribbon cartridge, making sure it locks in place, and print again. Possible Cause: •...
  • Page 55 Example • No printing on the card. Possible Cause: • Ribbon cartridge may not be installed in the printer. Solution: • Check for ribbon cartridge in the printer. Possible Cause: • Cards may not meet specifications. Solution: • Use a different supply of cards. Possible Causes: •...
  • Page 56: Troubleshooting The Ethernet Connection And Adapter

    Troubleshooting Troubleshooting the Ethernet Connection and Adapter Troubleshooting the Ethernet Connection and Adapter Ethernet Adapter Status Indicator A bi-color Status Indicator displays the operational status of the Ethernet Adapter. The following conditions might occur: During normal operation, the indicates all the hardware is functioning properly, and the Ethernet Adapter has detected the presence of the network.
  • Page 57 If the is slowly flashing a job. If the job does not print, check the following: • Verify that the printer has media and ribbon. If the printer is showing any errors, it is unlikely that the Ethernet Adapter can send data to the printer. The blink until the printer malfunction is resolved or until the printer is turned •...
  • Page 58: Network Status/Activity Indicator

    Troubleshooting Troubleshooting the Ethernet Connection and Adapter Network Status/Activity Indicator A bi-color Network Status/Activity network activity. If the is off, no link was established. If the is solid GREEN, a 100Base link is established. If the is flashing GREEN, a 100Base link is established, and network activity has been detected.
  • Page 59: Resetting To Factory Defaults

    Resetting to Factory Defaults To reset the Ethernet Adapter configuration parameters to the factory defaults: Press the Ethernet Reset Button, and hold it in while turning the printer power Keep the Panel Button pressed until the Status Indicator light turns GREEN. Then release the Ethernet Switch.
  • Page 60 P100i User’s Manual 980590-001 Rev. A...
  • Page 61: Technical Specifications

    Technical Specifications Printer Specifications General • Load-N-Go • 16-digit LCD display • Driver for Windows 2000, Windows XP, Windows Server 2003, and Windows Vista Color Printing • Color dye sublimation or monochrome thermal transfer printing • 300 dpi (11.8 dots/mm) print resolution Bar Code •...
  • Page 62 Technical Specifications Printer Specifications Ribbon Cartridges • Load-N-Go • i Series technology featuring contact-chip-based ribbon detection • YMCKO: 200 cards/cartridge • Monochrome: 1000 cards/cartridge in black or blue; 850 cards/cartridge in white Interfaces • USB 1.1 (cable included) • USB 1.1 and built-in Ethernet (optional) Dimensions •...
  • Page 63: Card Dimensions

    Card Dimensions ISO standard dimensions for plain card 2.125 ± 0.002 in (53.98 ± 0.050 mm) ISO standard dimensions for magnetic stripe card 0.623 in (15.82 mm) min 0~0.115 in (2.92 mm) 980590-001 Rev. A 980504-07-01 3.375 ± 0.010 in (85.72 ±...
  • Page 64: Declarations Of Conformity

    Technical Specifications Declarations of Conformity Declarations of Conformity 89/336/EEC modified by 92/31/EEC and 93/68/EEC 73/23/EEC modified by 93/68/EEC 1999/5/CE For a formal certificate, please contact the Compliance Office at Zebra’s Camarillo facility. EUROPE: Norway Only: This product is also designed for IT power system with phase-to- phase voltage 230V.
  • Page 65: Appendix A Magnetic Encoder

    Introduction This section contains information on the additional operations of the P100i Printers with a Magnetic Encoder. The magnetic encoder can be set for either high coercivity (HiCo) or low coercivity (LoCo). This setting can be made via a third-party application software or via the Printer Driver: Device Settings >...
  • Page 66: Media Loading Orientation

    Magnetic Encoder Media Loading Orientation Media Loading Orientation Caution • ONLY USE cards that comply with ISO 7810 & 7811 standards for magnetic stripe cards. The magnetic stripe must be flush to the surface of the card to work properly. Never use cards which have taped-on magnetic stripes.
  • Page 67: Iso Standard Encoding

    ISO Standard Encoding Track # Bits per inch † Except the “?” character ‡ Including Start, Stop, and LRC characters. Note that these three characters are automatically managed by the magnetic encoder according to the ISO Standard Norms. Note • Refer to the Card Printer Programmer’s Manual for complete programming information.
  • Page 68 P100i User’s Manual 980590-001 Rev. A...
  • Page 69: Appendix B Smart Card Encoder

    Smart Card Encoder Introduction This section contains information on the additional operations of a P100i Printer equipped with optional contact and/or contactless smart card encoders. Smart cards can have a built-in microprocessor and/or memory. Contact smart card encoders physically make electrical connection via a contact pad on the card.
  • Page 70: Printing On Smart Cards

    Smart Card Encoder Printing on Smart Cards Contactless Smart cards For contactless smart-cards, orientation is not a consideration (unless the card will be printed on; see below). Printing on Smart Cards Contact Smart Cards When designing material to be printed on Contact Smart Cards, be sure the printing will not be on the contact area.
  • Page 71: Appendix C • Connecting To A Network

    Connecting to a Network Card printers can be connected to an Ethernet network in three ways. Printer Sharing In printer sharing, the printer is connected locally to the host computer and configured to be shared to other client computers. Client computers connect to the printer over the network through the host computer.
  • Page 72: External Print Server

    Connecting to a Network External Print Server External Print Server A stand alone device that acts as a server on the network specifically for receiving print jobs and passing them to the printer. Client computers connect to the print server over a network. Internal Print Server Similar to an external print server, except the print server is integrated into the printer.
  • Page 73: Appendix D Worldwide Support

    North America - Repair Services Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-of- warranty repair, contact Repair Services for a Return Materials Authorization ( Repack the equipment in the original packing material, and mark the the outside.
  • Page 74 Europe, Middle East, and Africa - Repair Services Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-of- warranty repair, contact Repair Services for a Return Materials Authorization ( Repack the equipment in the original packing material, and mark the the outside.
  • Page 75 (Please contact North America Repair Services.) Asia Pacific - Technical Support and Repair Services Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-of- warranty repair, contact Repair Services for a Return Materials Authorization ( Repack the equipment in the original packing material, and mark the the outside.
  • Page 76 P100i User’s Manual 980590-001 Rev. A...

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