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Zebra DA402 User Manual

Stripe series direct thermal printer
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DA402
Stripe Series Direct Thermal Printer
®
User s
'
Guide
Rev. 2
Customer order # 52005L
Manufacturer part # 52005LB

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  Summary of Contents for Zebra DA402

  • Page 1 DA402 Stripe Series Direct Thermal Printer ® User s Guide Rev. 2 Customer order # 52005L Manufacturer part # 52005LB...
  • Page 2: Proprietary Statement

    Zebra Technologies Corporation has been advised of the possibility of such damages.
  • Page 3 ® Stripe Series 402 and 402 manufactured by: Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills, Illinois 60061-3109 U.S.A. have been shown to comply with the applicable technical standards of the FCC for Home, Office, Commercial, and Industrial use if no unauthorized change is made in the equipment, and if the equipment is properly maintained and operated.
  • Page 5: Table Of Contents

    Contents Introduction Hello! ........1 What’s in the Box Unpacking and Inspection Reporting Damage DC Power Supply...
  • Page 6 Troubleshooting What the Status LED is Telling You Print Quality Problems Manual Calibration Troubleshooting Tests Printing a Configuration Label Recalibration ......29 Resetting the Factory Default Communications Diagnostics Feed Button...
  • Page 7: Introduction

    Introduction Hello! Thank you for choosing the Zebra DA402 Printer. This rugged little printer is certain to become a productive and efficient addition to your workplace! This user’s guide provides the information you will need to operate and maintain the printer.
  • Page 8: Unpacking And Inspection

    If you discover shipping damage: Immediately notify and file a damage report with the shipping company. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy.
  • Page 9: Dc Power Supply

    WARNING: NEVER OPERATE THE PRINTER AND POWER SUPPLY IN AN AREA WHERE THEY CAN GET WET. SERIOUS PERSONAL INJURY COULD RESULT! DC Power Supply Refer to Figure 1. The DC power supply has a barrel connector on one end that must be inserted into the power supply receptacle on the back of the printer.
  • Page 10: Printer Overview (Illustration)

    Printer Overview Feed Button Status Tear Bar Printhead Release Lever Release Lever Lock-down Screw Media Guide Adjuster Media Platen Roller Hangers Media Guides Peel-Off Option Cutter Option Peel Peel Roller Cutter Unit Figure 2...
  • Page 11: Getting Ready To Print

    Getting Ready to Print Loading the Media You can operate this printer in three different modes: tear-off, peel-off, or with a cutter. Tear-off mode allows you to tear off each label (or a strip of labels) after it is printed. In peel-off mode, the backing material is peeled away from the label as it is printed.
  • Page 12 2. Separate and hold open the media hangers (refer to Figure 4). 3. Place the media roll onto the media hangers, ensuring that it is tightly wound (refer to Figure NOTE: Refer to media unwinds from the top of the roll. Tags unwind from the bottom of the roll.
  • Page 13 Figure 5 Tags Labels Figure 6...
  • Page 14 Refer to Figure 7. Thread the media through the media guides. NOTE: If the media guides must be changed to accommodate the width of the media, turn the green media guide adjuster (refer to Figure 7). The media guides should just touch, but not restrict, the edges of the media.
  • Page 15: Peel-Off Mode

    Peel-Off Mode (optional) Unlatch the top cover by pulling the two green release levers toward you (refer to Figure 8). Then, lift the top cover to expose the media compartment. Release Lever Figure 8 Release Lever...
  • Page 16 2. Separate and hold open the media hangers (refer to Figure 9). 3. Place the media roll onto the media hangers, making sure it is tightly wound (refer to Figure 4. Open the peel-off unit by pulling down on its textured top surface (refer Figure 11).
  • Page 17 Figure 10 Peel-off Switch Figure 11...
  • Page 18 7. Refer to Figure 12. Thread the label backing through the media guides and over the peel bar. NOTE: If the media guides must be changed to accommodate the width of the media, turn the green media guide adjuster (refer to Figure 12).
  • Page 19 Thread the label backing between the black platen roller and white peel roller until it comes out of the slot beneath the peel-off unit (refer to Figure 13). Close the peel-off unit by pushing in on its smooth side surface. 10.
  • Page 20: Cutter Mode

    Cutter Mode (optional) NOTE: The cutter is designed to cut through paper labels or the backing between labels, not the adhesive backing of the label. Adhesive build-up on the cutter blade may cause the cutter to jam. 1. Unlatch the top cover by pulling the two green release levers toward you (refer to Figure 14).
  • Page 21 Media Hanger Media Hanger Figure 15 Figure 16...
  • Page 22 4. Refer to Figure 17. Thread the media through the media guides. NOTE: If the media guides must be changed to accommodate the width of the media, turn the green media guide adjuster (refer to Figure 17). The media guides should just touch, but not restrict, the edges of the media.
  • Page 23: Fanfold Media

    Fanfold Media Fanfold media loads from the outside of the printer. Refer to Figure 18. Thread the media through the access slot in the back of the printer. Separate and hold open the media hangers. Lock the media hangers in position by tightening the screw located on the right media hanger.
  • Page 24: Auto Calibration

    Auto Calibration NOTE: If you are using pre-printed labels, pre-printed label backing, or continuous media, see page 28. An auto calibration is performed when the printer is turned on (if media is loaded) or after a media error is cleared. When it is auto calibrating, the printer sets the sensor levels for, and determines the length of, the label you are using.
  • Page 25: Operator Controls

    Operator Controls Refer to Figure 19. Power Switch Press to turn on and turn off the printer. CAUTION: The power should be turned off before connecting or disconnecting the communications and power cables. Feed Button Forces the printer to feed one blank label. Takes the printer out of a “pause”...
  • Page 26: Printing A Test Label

    Printing a Test Label Before you connect the printer to your computer, make sure that the printer is in proper working order. You can do this by printing a configuration label: 1. Make sure the media is properly loaded and the top cover of the printer is closed.
  • Page 27: Parallel Interface Requirements

    Parallel Interface Requirements The required cable (IEEE 1284-compliant is recommended) must have a standard 36-pin parallel connector on one end, which is plugged into the parallel port located on the back of the printer (refer to other end of the parallel interface cable connects to the printer connector at the host computer.
  • Page 28: Communicating With The Printer

    Communicating with the Printer Via the Serial Port Serial communications between the printer and the host computer can be set by either autobaud synchronization or the ^SC command. Autobaud Autobaud synchronization allows the printer to automatically match the communication parameters of the host computer. To autobaud: 1.
  • Page 29: Using Zpl Ii

    Using ZPL II For detailed information about creating labels using ZPL II, refer to the ZPL II Programming Guide or visit our web site at www.zebra.com. Adjusting the Print Width Print width must be calibrated when: You are using the printer for the first time. There is a change in the width of the media.
  • Page 31: Troubleshooting

    Troubleshooting What the Status LED is Telling You Status LED Condition and Color Solid Green Flashing Yellow Flashing Green Flashing Red Double Flashing Green Solid Yellow Alternately Flashing Green and Red RESOLUTIONS: 1. The printer is not receiving power. Have you turned on the printer power? Check power connections from the wall outlet to the power supply, and from the power supply to the printer.
  • Page 32: Print Quality Problems

    5. The media is out. Load a roll of media, following the instructions in Media” on page 5. Then, press the feed button to resume printing. The printhead is open. Close the top cover. Then, press the feed button to resume printing. The cutter is jammed.
  • Page 33 Adjust the print darkness and/or print speed. Refer to the six-flash sequence in “Feed Button Modes” commands in the ZPL II Programming Guide. The media being used is incompatible with the printer. Be sure to use the recommended media for your application, and always use Zebra-approved labels and tags.
  • Page 34: Manual Calibration

    Manual Calibration Manual calibration is recommended whenever you are using pre-printed labels (or label backing) or if the printer will not correctly auto calibrate. Turn on the printer power. Remove approximately 4” (102 mm) of labels from a section of backing material.
  • Page 35: Troubleshooting Tests

    Troubleshooting Tests Printing a Configuration Label To print out a listing of the printer’s current configuration (an example is shown in Figure 22), refer to the one-flash sequence in “Feed Button Modes” on page 31. Recalibration Recalibrate the printer if it starts to display unusual symptoms, such as skipping labels.
  • Page 36: Resetting The Factory Default Values

    Resetting the Factory Default Values Sometimes, resetting the printer to the factory defaults solves some of the problems. Follow the four-flash sequence instructions in “Feed Button Modes” on page 31. Communications Diagnostics If there is a problem transferring data between the computer and printer, try putting the printer in the communications diagnostics mode.
  • Page 37: Feed Button Modes

    Feed Button Modes Power Off Mode (Communications Diagnostics Mode) With the printer power off, press and hold the feed button while you turn on the power. The printer prints out a listing of its current configuration (see After printing the label, the printer will automatically enter a diagnostic mode in which the printer prints out a literal representation (see subsequently received.
  • Page 39: Maintenance

    Maintenance Cleaning CAUTION: Use only the cleaning agents indicated. Zebra Technologies Corporation will not be responsible for damage caused by any other cleaning materials used on this printer. If necessary, refer to Figure 2 Area After allowing the printhead to cool for approximately one minute, use 70% isopropyl alcohol on a cotton swab to clean the print elements from end to end (the print elements are located in the thin gray line on the printhead).
  • Page 40 Figure 24...
  • Page 41: Parts List

    Parts List Refer to Figure Item Number Feed Switch Assembly (set of 3) Printhead and Latch Assembly Printhead Assembly Media Sensor PCB Assembly (set of 3) Platen Roller Kit, Standard (set of 3) Platen Roller Kit, Linerless Front Bezel, Standard (set of 10) Front Bezel, Peel-Off (set of 5) Peel-Off Sensor PCB Assembly (set of 3) Base Housing (set of 3)
  • Page 42: Replacing The Printhead

    Replacing the Printhead Removing the Printhead Turn printer power off and unplug the printer. Refer to Figure 25. Remove the four screws that secure the printhead and latch assembly to the top cover. Refer to Figure 26. Slide the tension bar all the way to the right in its mounting bracket (1).
  • Page 43 Tension Bar Mounting Bracket Screw Washer Connector Receptacle (shown hidden) Printhead Bracket Lip Figure 26 Figure 27 Tension Bar Tension Bar Mounting Bracket Screw Washer Connector Receptacle (shown hidden) Printhead...
  • Page 44: Installing The Printhead

    Installing the Printhead Ensure that the printer is turned off and unplugged. Refer to Figure 28. Route the two printhead wire harness connectors as shown. Then, insert the connectors into their receptacles. Insert the printhead into the printhead bracket. Refer to Figure 29.
  • Page 45 Screw Washer Printhead Bracket Notch Figure 29 Figure 30 Green Grounding Cable Screw Washer Printhead Printhead Bracket Tension Bar “V” of Tension Bar...
  • Page 47: Specifications

    Specifications NOTE: Printer specifications are subject to change without notice. Printing Specifications Print Density 203 dots/inch (8 dots/mm) Print Speed 1.5” (38 mm), 2” (51 mm), and 2.5” (64 mm) per second 1” to 4.09” (25.4 mm to 104 mm) Print Width 1”...
  • Page 48: Label/Tag

    Label/Tag Specifications Label/Tag Width Label/Tag Length Interlabel Gap Label/Tag Thickness Max. Outer Label Diameter Roll Size Inner Core Media Requirements 1” to 4.25” (25.4 mm to 108 mm) 1” to 2.25” (25.4 mm to 57 mm) for tag stock 0.5” to 22” (13 mm to 559 mm) with standard memory 0.08”...
  • Page 49: Font/Bar Code

    Font/Bar Code Specifications ü Fonts Available ü ü ü ü ü Bar Codes ü Available (1D) ü ü ü ü ü ü Bar Codes Available (2D) ü ü Rotation Angles 0 , 90 , 180 , and 270 Physical/Environmental/Electrical Specifications Physical Size (L x W x H) Printer Weight...
  • Page 50: Agency Approvals

    Agency Approvals UL 544 Medical Equipment Standard Part 42.5 CSA 22.2 No. 950-95 Canadian Safety Standard IEC 950/EN 60950 International Safety Standard FCC Class B UL 1950 Domestic Safety Standard, 3rd Ed. Canadian DOC Class A EN50082-1:1997 International Immunity Standard EN55022 Class B European Electromagnetic Radiation Standard EN61000-3-2, 3 Powerline Disturbance AS/NZS 3548 Australia EMC...
  • Page 51: Serial (Rs-232) Connector Technical Information

    Serial (RS-232) Connector Technical Information Pin No. Not used RXD (receive data) input to the printer TXD (transmit data) output from the printer DTR (data terminal ready) output from the printer -- controls when the host may send data Chassis ground DSR (data set ready) input to the printer RTS (request to send) output from the printer -- always in the ACTIVE condition when the printer is turned on...
  • Page 52 Connecting the Printer to a DTE Device DB-25S Connector to DTE Device (PC) DB-9S Connector to DTE Device (PC) Connector Connector Figure 31 DB-9P to Printer DB-9P to Printer...
  • Page 53 Connecting the Printer to a DCE Device DB-25S Connector to DCE Device DB-9S Connector to DCE Device Connector to Printer Connector to Printer Figure 32 DB-9P DB-9P...
  • Page 54: Parallel Interface Technical Information

    Parallel Interface Technical Information Pin No. 19-30 NOTE: The maximum current available through the serial and/or parallel port is not to exceed a total of 0.75 Amps. Description nStrobe/Host Clk Data Bits 1-8 nACK/PtrClk Busy/Per Busy PError/ACK Data Req. Select/Xflag nAuto Fd/Host Busy Not Used Ground...
  • Page 55: Index

    Index Adjustments Print darkness ..23 Print speed ..23 Print width ..23 Agency approvals ..44 Auto calibration .
  • Page 56 Maintenance parts..35 Manual calibration ..28 Media loading Cutter mode ..14 Fanfold ... 17 Peel-off mode.

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T402