Something Not Working; Service And Spare Parts; Customer Care - Zanussi TDS 280 W Instruction Booklet

Something Not Working

Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without
calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.
Symptom
The tumble dryer does not start
Drying takes too long or laundry is not
dry enough.
If after the above checks, there is still a fault, call
your local Zanussi Service Force Centre.
Service & Spare Parts
If you require an engineer or wish to purchase spare
parts contact your local Zanussi Service Force
Centre by telephoning:
0870 5 929929
Your telephone call will be routed to the Service
Centre covering your post code area.
Further information can be found in the
accompanying customer care booklet and also in
your telephone directory under "Z".
When you call the Service Force Centre please make
sure you give the model and serial number of the
appliance.
This information can be found on the rating plate
(see picture) or on the guarantee card.
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown. Please note that proof of
purchase is required for any in-guarantee service
calls.
Possible causes
n
The door has not been closed.
n
The plug is not properly inserted in the power
socket.
n
There is no current at the socket
n
The main fuse or the fuse in the plug has blown.
n
A drying time has not been selected.
n
The laundry has not been spun properly.
n
The filter is clogged up.
n
The room temperature is too high.
n
The selected time or drying cycle was not suitable
for the laundry
n
There is too much laundry inside the appliance.
n
The dryer is not correctly installed.

Customer Care

For general enquiries concerning your Zanussi
appliance or for further information on Zanussi
products, please contact our Customer Care
Department by letter or telephone as follows:
Customer Care Department
Zanussi
Zanussi House
Hambridge Road
Newbury
Berkshire
RG14 5EP
Tel 01635 521313
Mod. ...
Prod. No. ........
Ser. No. ............
P0307
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