Something Not Working; Service And Spare Parts; Customer Care - Zanussi TC 485 W Instruction Booklet

Something Not Working

Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without
calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.
Symptom
The tumble dryer does not start
Drying takes too long or laundry is not
dry enough.
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Zanussi Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to
the Service Force Centre covering your post code
area.
The addresses are listed on the following pages.
Before calling out an engineer, please ensure you
have read the details under the heading "Something
Not Working".
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance
(found on the rating plate - see picture).
5. The purchase date
Possible causes
G The door has not been closed.
G
The plug is not properly inserted in the power
socket.
G
There is no current at the socket
G The main fuse or the fuse in the plug has blown.
G
A drying time has not been selected.
G
The water reservoir is full or not properly
inserted (the pilot light
G
The laundry has not been spun properly.
G
The filter and/or air condenser are clogged up.
G
The room temperature is too high.
G The selected time was not suitable for the laundry
G The correct fabric button has not been depressed.
G There is too much laundry inside the appliance.
G
The dryer is not correctly installed.

Customer Care

For general enquiries concerning your Zanussi
appliance or for further information on Zanussi
products, please contact our Customer Care
Department by letter or telephone as follows:
Customer Care Department
Zanussi
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel 08705 727727*
or visit our website at www.zanussi.co.uk
* calls to this number may be recorded for training
purposes.
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