LG SIGNATURE WM9500H A Series Owner's Manual page 48

48 TROUBLESHOOTING
Wi-Fi
Problem
Trouble connecting
appliance and
smartphone to Wi-Fi
network
Possible Cause
The password for the Wi-Fi
network was entered incorrectly.
Mobile data for your smartphone
is turned on.
The wireless network name (SSID)
is set incorrectly.
The router frequency is not 2.4
GHz.
The distance between the
appliance and the router is too far.
Solutions
• Delete your home Wi-Fi network and begin the
registration process again.
• Turn off the Mobile data on your smartphone
before registering the appliance.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
• If the appliance is too far from the router, the
signal may be weak and the connection may not
be configured correctly. Move the router closer
to the appliance or purchase and install a Wi-Fi
repeater.