Page 1: User Guide
Xerox Phaser 6500 Color Laser Printer Xerox Phaser ® User Guide Guide d'utilisation Italiano Svenska Guida per l’utente Deutsch Dansk Benutzerhandbuch Čeština Español Guía del usuario Polski Português Guia do usuário Nederlands Gebruikershandleiding 6500 ® Magyar Användarhandbok Felhasználói útmutató Русский...
Page 2 © 2011 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, and so on.
Page 3: Table Of Contents
Selecting a Location for the Printer ............29 Phaser 6500 Color Laser Printer...
Page 4 Printing on Cardstock ..............76 Phaser 6500 Color Laser Printer...
Page 5 Recycling Supplies ..............109 Contents Phaser 6500 Color Laser Printer User Guide...
Page 6 Performance Specifications ............. 151 Phaser 6500 Color Laser Printer...
Page 7 European Union ..............159 Contents Phaser 6500 Color Laser Printer User Guide...
Page 8 Contents Phaser 6500 Color Laser Printer User Guide...
Page 9: Safety
Printer Symbols on page 15 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your printer. Phaser 6500 Color Laser Printer User Guide...
Page 10: Electrical Safety
If you do not know if an outlet is grounded, ask an electrician to check the outlet. • Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal. Phaser 6500 Color Laser Printer User Guide...
Page 11 The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet. Safety Phaser 6500 Color Laser Printer User Guide...
Page 12: Operational Safety
• Do not place the printer in locations susceptible to vibrations. • For optimum performance, use the printer at elevations below 3100 m (10,170 ft.). Phaser 6500 Color Laser Printer User Guide on page 29. Environmental Specifications on page 149.
Page 13: Printer Supplies
CAUTION: Use of non-Xerox Service Agreements, and Total Satisfaction Guarantee, do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox They also do not cover damage or degradation of performance caused by the use of ®...
Page 14: Maintenance Safety
• Do not use aerosol cleaners. Clean with a dry, lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox recycling programs, go to www.xerox.com/gwa. See also: Cleaning the Printer...
Page 15: Printer Symbols
Do not place or drop any object on the transfer belt. It can cause print-quality problems or permanently damage the belt. It can take 40 minutes for the fuser to cool down. Safety Phaser 6500 Color Laser Printer User Guide...
Page 16 Safety Phaser 6500 Color Laser Printer User Guide...
Page 17: Features
• Configurations and Options • Energy Saver Mode on page 23 • Information Pages on page 24 • CentreWare Internet Services • More Information on page 26 on page 21 on page 25 Phaser 6500 Color Laser Printer User Guide...
Page 18: Parts Of The Printer
Internal Components on page 19 • Control Panel on page 20 Front View Phaser 6500 printer with optional 250-sheet feeder 1. Optional 250-sheet feeder (Tray 2) 2. Tray 1 3. Manual feed slot 4. Front cover 5. Control panel 6. Output tray 7.
Page 19: Rear View
2. Fuser 3. Transfer belt unit with Tray 1 removed so the transfer belt unit folds down completely 4. Duplex unit 5. Button for opening the front cover and releasing the duplex unit Phaser 6500 Color Laser Printer User Guide...
Page 20: Control Panel
Lights red to indicate an error condition or warning that requires your attention. • Blinks red when an error occurs that requires technical support. • Off when the printer is in Energy Saver mode. Phaser 6500 Color Laser Printer User Guide p6500-004...
Page 21: Configurations And Options
You can order additional memory, trays, and the duplex unit (for automatic 2-sided printing) when these items are not standard on your printer. Standard Features All configurations of the Phaser 6500 printer include the following features: • Tray 1 with 250-sheet capacity •...
Page 22: Optional Features
Duplex Unit for automatic 2-sided printing (optional for Phaser 6500N). • 250-Sheet Feeder (Tray 2) • Wireless Network Adapter • Productivity Kit (512 MB) or 1024 MB memory upgrade See also: Printer Specifications on page 147 Enabling Optional Features Phaser 6500 Color Laser Printer User Guide on page 41...
Page 23: Energy Saver Mode
The printer is calibrating after having been in Energy Saver mode or after a jam is cleared. • You pressed another button within the last minute. on page 23 on page 23 Control Panel on page 20. Features Phaser 6500 Color Laser Printer User Guide...
Page 24: Information Pages
By default, the Startup Page prints automatically each time the printer is turned on. You can turn off this feature in the System Setup Menu under the Admin Menu settings. For details, see System Setup Menu on page 95. Phaser 6500 Color Laser Printer User Guide on page 91.
Page 25: Centreware Internet Services
IP Address of Your Printer on page 35. At your computer, open a Web browser, type the IP address of the printer into the address field, then press Enter or Return. Features Finding Phaser 6500 Color Laser Printer User Guide...
Page 26: More Information
Installation Guide Quick Use Guide Video Tutorials Recommended Media List Online Support Assistant Technical Support ® Xerox Supplies Information Pages Phaser 6500 Color Laser Printer User Guide Source Packaged with printer. Packaged with printer. www.xerox.com/office/6500docs Europe: www.xerox.com/europaper North America: www.xerox.com/paper www.xerox.com/office/6500support...
Page 27: Installation And Setup
Installing PrintingScout on page 40 • Enabling Optional Features on page 41 See also: Online Support Assistant at Installation Guide packaged with your printer. on page 28 on page 29 on page 32 www.xerox.com/office/6500support Phaser 6500 Color Laser Printer User Guide...
Page 28: Installation And Setup Overview
Installing the Print Drivers on page 36. Note: If the Software and Documentation disc is not available, you can download the latest drivers from www.xerox.com/office/6500drivers. Phaser 6500 Color Laser Printer User Guide Choosing a Connection Method Connecting the Printer Configuring Network Selecting a on page 30.
Page 29: Selecting A Location For The Printer
600 mm (23.6 in.) in front of the printer 100 mm (3.9 in.) on the left side of the printer 250 mm (9.8 in.) on the right side of the printer Connecting the Printer on page 30. Installation and Setup Phaser 6500 Color Laser Printer User Guide...
Page 30: Connecting The Printer
10. 4. Set or automatically discover the network IP address of the printer. Go to of the Printer on page 32. Phaser 6500 Color Laser Printer User Guide on page 30 About TCP/IP and IP Addresses on page 32.
Page 31: Connecting Using Usb
4. Connect the other end of the USB cable to the USB Port on the computer. 5. When the Windows Found New Hardware Wizard appears, cancel it. 6. You are ready to install the print drivers. Go to Installing the Print Drivers on page 36. Phaser 6500 Color Laser Printer User Guide...
Page 32: Configuring Network Settings
33. Note: You can view the IP address of your printer from either the Startup Page, Configuration Page, or the printer control panel. For details, see Phaser 6500 Color Laser Printer User Guide on page 32 on page 32...
Page 33: Assigning Ip Address Manually/Automatically
4. Press the Down Arrow button to scroll to TCP/IP and press OK. 5. Press the Down Arrow button to scroll to IPv4 and press OK. 6. At Get IP Address, press OK. Installation and Setup Phaser 6500 Color Laser Printer User Guide...
Page 34: Changing The Ip Address Using Centreware Internet Services
Address field, select a method from the drop-down list. 5. After changing the address information, scroll to the bottom of the page and click the Save Changes button. Phaser 6500 Color Laser Printer User Guide Installing the Print Drivers www.xerox.com/office/6500support Configuration Page on page 36.
Page 35: Finding The Ip Address Of Your Printer
5. Press the Down Arrow button to scroll to IPv6 and press OK. 6. Press the Down Arrow button to scroll to IP Address and press OK. The IP address of the printer appears. Installation and Setup Phaser 6500 Color Laser Printer User Guide...
Page 36: Installing The Print Drivers
Windows Server 2003 and later, or Windows XP SP1 and later • Macintosh: OS X version 10.5 and later • Linux: Your printer supports connection to Linux platforms through the network interface. Phaser 6500 Color Laser Printer User Guide on page 36 on page 38 on page 38...
Page 37: Available Drivers
Available Drivers To access special printing options, use a Xerox description languages and operating systems. The following print drivers are available. To download the latest drivers, go to www.xerox.com/office/6500drivers. Print Driver Adobe PostScript 3 Driver PCL6 Mac OS X version 10.5 and later Driver Linux ®...
Page 38: Installing The Print Drivers For Windows
3. At the License Agreement screen, select the language at the top of the license agreement, then click I Agree to accept the license agreement. The Xerox 4. In the Discovered Printers list, select your Phaser 6500 printer and then click Next. Note: When installing drivers for a network printer and you do not see your printer in the list, click the IP Address or DNS Name button.
Page 39: Adding The Printer For Macintosh Os X Version 10.5 And Later
If your printer was not detected, verify that the printer is on and that the Ethernet or USB cable is connected properly. See also: Online Support Assistant at Adding the Printer for Macintosh OS X www.xerox.com/office/6500support Installation and Setup Phaser 6500 Color Laser Printer User Guide...
Page 40: Installing Printingscout
6. At the next screen, accept the default installation destination by clicking Next. 7. Click Next. 8. Click Finish. The PrintingScout icon appears on the right in your Windows Taskbar. See also: Checking Printer Status with PrintingScout Phaser 6500 Color Laser Printer User Guide on page 111...
Page 41: Enabling Optional Features
• For Windows 7, click Start > Devices and Printers. 2. In the list of printers, right-click the Phaser 6500 PS printer and select Properties. 3. Click the Configuration tab and then click the Get Information from Printer button. The IP address of the printer appears in the Network Address section.
Page 42: Enabling Optional Features For The Windows Pcl Driver
For Windows 7, click Start > Devices and Printers. • 2. In the list of printers, right-click the Phaser 6500 PCL printer and select Properties. 3. In the Properties dialog box, click the Options tab. 4. Click the Get Information from Printer button.
Page 43: Enabling Optional Features For Macintosh Os X 10.5 And Later
To enable RAM Disk (Productivity Kit required), select the Available option. • • To enable automatic 2-sided printing, at the Duplex Unit field, select the Available option. 5. Click Set Printer Options to save the settings. Installation and Setup Phaser 6500 Color Laser Printer User Guide...
Page 44 Installation and Setup Phaser 6500 Color Laser Printer User Guide...
Page 45: Printing
Printing on Both Sides of the Paper • Printing Using Secure Print on page 84 • Printing Using Proof Print on page 87 on page 46 on page 58 on page 68 on page 81 Phaser 6500 Color Laser Printer User Guide...
Page 46: Supported Paper And Media
Adjust the paper guides to fit the paper size. The paper guides click into place when they are adjusted correctly. • If excessive jams occur, use paper or other media from a new package. Phaser 6500 Color Laser Printer User Guide on page 47 ®...
Page 47: Paper That Can Damage Your Printer
Do not open sealed packages of paper until you are ready to load them into the printer. Leave paper in the original packaging. For most commercial cut-size grades, the ream wrapper contains an inner lining that protects the paper from moisture loss or gain. Printing Phaser 6500 Color Laser Printer User Guide...
Page 48: Supported Paper
Tray 1 Paper Size Paper Type and Weight Loading Capacity Phaser 6500 Color Laser Printer User Guide • Letter (8.5 x 11 in.) • US Folio (8.5 x 13 in.) • Legal (8.5 x 14 in.) • Executive (7.25 x 10.5 in.) •...
Page 49 • A4 (210 x 297 mm) • A5 (148 x 210 mm) • JIS B5 (182 x 257 mm) • Custom size range: Width: 3–8.5 in. (76.2–215.9 mm) Height: 5–14 in. (127–355.6 mm) Phaser 6500 Color Laser Printer Printing User Guide...
Page 50 Paper Type and Weight Loading Capacity Duplex Unit (2-Sided Printing) Paper Size Paper Type and Weight Loading Capacity Phaser 6500 Color Laser Printer User Guide • Plain (65–120 g/m , 17–32 lb. Bond) • Letterhead (plain) • Lightweight Cardstock (100–163 g/m •...
Page 51: Loading Paper
For more paper usage guidelines, see on page 53 on page 55 Supported Paper Supported Paper and Media on page 46. Phaser 6500 Color Laser Printer Printing on page 48. , 17–40 lb. Bond, 40–80 lb. (16–28 lb. User Guide...
Page 52 2. Slide the paper width guides to the edge of the tray. Extend the width guides fully as shown in the following illustration. 3. Before loading the paper flex the sheets back and forth, and then fan them. Straighten the edges of the stack on a level surface. Phaser 6500 Color Laser Printer User Guide p6500-005 p6500-006...
Page 53: Loading Paper In The Manual Feed Slot
If the paper looks skewed after the printer pulls it in, gently remove the paper and reseat it. Then press the OK button or wait for the automatic calibration to start. p6500-010 on page 58 Phaser 6500 Color Laser Printer Printing Supported Paper User Guide...
Page 54 Note: You can insert paper during the ready mode or sleep mode of the printer. The printer automatically detects the paper and holds it while it waits for a print job. Phaser 6500 Color Laser Printer User Guide p6500-011 p6500-012...
Page 55: Loading Paper In The 250-Sheet Feeder (Tray 2)
2. Open the output tray to hold the printed sheets. 3. Slide the paper width guides to the edge of the tray. Extend the width guides fully as shown in the following illustration. Supported Paper on page 48. p6500-014 Phaser 6500 Color Laser Printer Printing User Guide...
Page 56 Do not exceed the maximum fill line in the tray. Overfilling the tray can cause paper jams. 7. Slide the width and length guides until they rest lightly against the edge of the paper stack. Note: Be careful not to bend the paper. Phaser 6500 Color Laser Printer User Guide p6500-013 p6500-015...
Page 57 8. Insert the tray back into the printer until it stops. CAUTION: Be careful not to use excessive force on the tray. Doing so could damage the printer. See also: Setting Paper Types and Sizes p6500-010 on page 58 Phaser 6500 Color Laser Printer Printing User Guide...
Page 58: Setting Paper Types And Sizes
3. Press the Down Arrow button to scroll to the tray you are setting and then press OK. 4. Press the Down Arrow button to scroll to Paper Size and press the OK button. Phaser 6500 Color Laser Printer User Guide Tray Settings Menu on page 102.
Page 59 Printing 5. Select the paper size and then press OK. 6. Press the Return button when finished. Phaser 6500 Color Laser Printer User Guide...
Page 60: Selecting Printing Options
4. Set defaults for the other print driver if applicable. Note: For more information about Windows print driver options, click the Help button in the Printing Preferences dialog box to view the online help. Phaser 6500 Color Laser Printer User Guide on page 60 on page 61...
Page 61: Selecting Printing Defaults In Windows For A Shared Network Printer
For instructions, click the Help button in the print driver dialog box to view the online help. on page 62 on page 63 Printing Options for Windows PostScript Driver on page 63. Phaser 6500 Color Laser Printer Printing User Guide...
Page 62 41. Driver Tab Paper/Output Image Options Phaser 6500 Color Laser Printer User Guide Printing Option • Job Type: Specifies the type of print job: Normal Print, Secure Print, Proof Print. and Proof Print available with extra RAM memory only.
Page 63 • Help button: Opens the online help of the print driver for the Advanced tab. • Set Features to Default button: Returns all of the Advanced tab settings to their defaults. Printing Enabling Phaser 6500 Color Laser Printer User Guide...
Page 64 Printing Driver Tab Paper/Output Image Options Phaser 6500 Color Laser Printer User Guide Printing Option • Job Type: Specifies the type of print job: Normal Print, Secure Print, Proof Print. Secure Print and Proof Print are available with extra RAM memory only.
Page 65: Selecting Printing Options For An Individual Job In Macintosh
Provides access to advanced printer options such as skipping blank pages, printing in draft mode, banner mode, and size mismatch settings. It provides access to certain graphic settings and font settings. Printing on page 65. Phaser 6500 Color Laser Printer User Guide...
Page 66 Paper Feed Cover Page Scheduler Job Type Job Control Phaser 6500 Color Laser Printer User Guide Printing Options • Copies: Specifies number of copies and whether to collate. • Pages: All, Current, Selection, From x to x, Page range. • Pages per Sheet: Specifies the number of pages to print on each sheet of paper.
Page 67 Imaging Unit. Summary Summarizes the driver selections. color correction method, halftone screen settings, and adjust color balance. mismatch setting, and custom paper auto orientation. Pages, Halftone Screen Lock, Faster B/W documents. Printing Phaser 6500 Color Laser Printer User Guide...
Page 68: Printing On Specialty Media
Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage can vary outside these areas. Please contact your local representative for details. Phaser 6500 Color Laser Printer User Guide on page 73 on page 68...
Page 69: Printing Envelopes From Tray
Driver on page 70. • If you are printing using the PCL driver, go to page 71. on page 51. p6500-016 Printing Envelopes using the PostScript Printing Envelopes using the PCL Driver Phaser 6500 Color Laser Printer Printing User Guide...
Page 70: Printing Envelopes From The Manual Feed Slot
1. After loading the envelopes in the appropriate tray or the manual feed slot, in the application you are printing from, open the Print dialog. 2. Select the Phaser 6500 PostScript printer from the list of printers and then click the Properties (or Preferences) button.
Page 71: Printing Labels
1. After loading the envelopes in the appropriate tray, in the application you are printing from, open the Print dialog. 2. Select the Phaser 6500 PCL printer from the list of printers and then click the Properties (or Preferences) button.
Page 72 2. With the labels face down and the top of the sheet toward the printer, slowly insert it into the manual feel slot until it stops. Ensure that the sheet is entered straight, not crooked. If necessary, reposition the paper guides to fit the sheet. Phaser 6500 Color Laser Printer User Guide Loading Paper in Tray 1 on page 51.
Page 73: Printing On Glossy Cardstock
3. In the application you are using to create the labels, open the Print dialog box and select the Phaser 6500 printer. You can use the PCL or the PostScript driver. 4. Click the Properties button. 5. In the Paper/Output tab, do the following: a.
Page 74 Overloading the tray can cause jams. 4. In the application you are using to print from, open the Print dialog box and select the Phaser 6500 printer. you can use the PCL or the PostScript driver. 5. Click the Properties button.
Page 75 3. In the application you are using to print from, open the Print dialog box and select the Phaser 6500 printer. If you have both the PCL and the PostScript drivers installed, you can use either driver. 4. Click the Properties button.
Page 76: Printing On Cardstock
Do not load a stack of cardstock higher than 27.6 mm (1.08 in.) in the tray. 4. In the application you are printing from, open the Print dialog box and select the Phaser 6500 printer. You can use the PCL or the PostScript driver.
Page 77 Ensure that the sheet is entered straight, not crooked. If necessary, reposition the paper guides to fit the sheet. 3. In the application you are using to print, open the Print dialog box and select the Phaser 6500 printer. You can use the PCL and the PostScript driver.
Page 78: Printing Custom Sizes
In Windows, navigate to your printer directory or list and then right-click the Phaser 6500 PostScript driver and select Properties. In the Properties dialog box, click the Printing Preferences button. In Macintosh, from the Print menu of the application, select the Phaser 6500 printer and then • click the Properties button.
Page 79: Printing On Custom-Size Paper
The custom size is available as an option in the Print dialog box of most applications when you select the Phaser 6500 PCL driver. The custom size is also available in the Paper Size field, in the Paper/Output tab of the PCL driver.
Page 80 Printing on Custom-size Paper Using the PCL Driver 1. Load the custom-size paper in the tray you want to use. For details, see 2. In the application you are printing from, open the Print dialog box and select the Phaser 6500 PCL driver.
Page 81: Printing On Both Sides Of The Paper
Automatic 2-sided printing is available for the Phaser 6500DN printer configuration. Manual 2-sided printing using Tray 1 is available for both Phaser 6500 configurations. The PCL 6 print driver for Windows is the only one that supports manual 2-sided printing. For details, see Performing Manual 2-sided Printing from Tray 1 feed slot to print 2-sided pages one sheet at a time using the PostScript driver.
Page 82: Automatic 2-Sided Printing
CAUTION: Use only paper specified for use with this printer. Damage caused by unsupported paper is not covered under the Xerox Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage can vary outside these areas. Please contact your local representative for details.
Page 83 2. In the application you are printing from, open the Print dialog box and select the Phaser 6500 PCL driver. 3. Click the Properties button. 4. Click the Advanced tab. 5. In the Other Settings section, in the Items list, select Electronic Sort. In the Electronic Sort field below the Items list, select Off.
Page 84: Printing Using Secure Print
1. From the application you are using to print, open the Print dialog box. For example, from the File menu, select Print. 2. Select your Phaser 6500 printer (PostScript or PCL print driver) and then click the Properties button. 3. In the Paper/Output tab of the print driver Properties dialog box, do the following: a.
Page 85: Printing A Secure Print Job
6. Set the number of copies to print using Up Arrow or Down Arrow buttons and then press OK to start printing. See also: Setting Up a Secure Print Job Printing a Secure Print Job on page 84 Phaser 6500 Color Laser Printer Printing on page 85. User Guide...
Page 86: Storing A Print Job In Memory
1. From the application you are using to print, open the Print dialog box. 2. Select your Phaser 6500 print driver, either PCL or PostScript, and then click the Properties button. 3. In the Paper/Output tab of the print driver Properties dialog box, do the following: a.
Page 87: Printing Using Proof Print
1. From the application you are using to print, open the Print dialog box. 2. Select your Phaser 6500 printer (PostScript or PCL print driver) and then click the Properties button.
Page 88: Printing A Proof Print Job
6. Press the Up Arrow or Down Arrow buttons to set the number of sets to print and then press OK. See also: Setting Up a Proof Print Job Phaser 6500 Color Laser Printer User Guide Printing a Proof Print Job on page 87 on page 88.
Page 89: Control Panel Menus
Navigating the Control Panel Menus • Information Pages Menu on page 91 • Billing Meters on page 92 • Admin Menu on page 93 • Tray Settings Menu on page 102 on page 90 Phaser 6500 Color Laser Printer User Guide...
Page 90: Navigating The Control Panel Menus
Up/Down Arrows Back/Forward Arrows Back/Return Phaser 6500 Color Laser Printer User Guide Description Controls access to the menus or the print screen. Select or execute the option or function displayed on the screen. Lighted button. Controls entry and exit from Energy Saver mode. Light on indicates the printer is in Energy Saver mode.
Page 91: Information Pages Menu
The print meter can be reset. Prints a list of documents stored in the RAM of the printer when the Secure Print and Proof Print features are used. Control Panel Menus Phaser 6500 Color Laser Printer User Guide...
Page 92: Billing Meters
Black Impression See also: Checking Print Job Status Checking Page Counts on page 115 Phaser 6500 Color Laser Printer User Guide on page 115. Description Displays the total number of pages printed. Displays the total number of pages printed in color.
Page 93: Admin Menu
Specifies the settings to use for TCP/IP: • IP Mode: IPv4 Mode, IPv6 Mode, or Dual Stack • IPv4: Get IP Address, IP Address, Network Mask, Gateway Address • IPsec: IP security protocol; available when enabled Control Panel Menus Phaser 6500 Color Laser Printer User Guide...
Page 94: Usb Setup Menu
Use this menu to configure the USB port. Item Port Status Adobe Protocol Phaser 6500 Color Laser Printer User Guide Description When a protocol is set to Enable, it can be used. When set to Disable, it cannot be used.
Page 95: System Setup Menu
When the time expires, the print job is canceled. Duration can be set for up to 30 minutes in one-minute increments. Specifies the language used in the control panel menus and in printed Information Pages. Control Panel Menus Phaser 6500 Color Laser Printer User Guide...
Page 96 RAM Disk Size Mismatch mm/inch Default Size Startup Page Phaser 6500 Color Laser Printer User Guide Description Specifies whether to print a Job History Report after 22 print jobs. • Off (default): Prevents the Job History Report from printing automatically even if the number of print jobs exceeds 22.
Page 97: Maintenance Mode Menu
You cannot execute the Initialize NVM setting during printing. • After changing this setting, turn off the printer and then turn it on again to activate the change. Control Panel Menus on page 136. Phaser 6500 Color Laser Printer User Guide...
Page 98: Pcl Setup Menu
Font Symbol Set Font Size Font Pitch Form Line Quantity Phaser 6500 Color Laser Printer User Guide Description Deletes documents stored in the RAM in the printer. Resets the fuser life counter to the starting point (0). Description Specifies the paper tray to use when the Paper Tray setting in the PCL print driver is set to Auto Select.
Page 99 • Add-CR: The Carriage Return command is added. • CR-XX: The Line Feed and Carriage Return commands are both added. Default Color Specifies the default color mode: • Black (default) • Color Control Panel Menus Phaser 6500 Color Laser Printer User Guide...
Page 100: Postscript Setup Menu
Item PS Error Report PS Job Time-Out Paper Select Mode Default Color Phaser 6500 Color Laser Printer User Guide Printing Options for Macintosh OS X Version 10.5 or Later Description Turns error reporting on or off. The default is On.
Page 101: Control Panel Menu
• Disable (default): All menus are accessible. Enabled when Panel Lock is enabled. Use to change the Panel Lock password for access to the Admin Menu on the control panel. Control Panel Menus Phaser 6500 Color Laser Printer User Guide...
Page 102: Tray Settings Menu
Printing continues by changing to the other tray when it is installed. Tray 1 Settings Item Paper Type Phaser 6500 Color Laser Printer User Guide on page 63. Printing Options for Windows PostScript Driver Description Specifies the type of paper loaded in the tray.
Page 103: 250-Sheet Feeder (Tray 2) Settings
• Off (default): No message is displayed. Description Specifies the type of paper loaded in the tray. • Plain • Letterhead • Hole Punched • Colored Paper Control Panel Menus on page 48. Phaser 6500 Color Laser Printer User Guide...
Page 104 Control Panel Menus Item Paper Size Display Popup Phaser 6500 Color Laser Printer User Guide Description Specifies the paper size and orientation of the paper in the tray. • Letter • US Folio • Legal • Executive • New Custom Size •...
Page 105: Maintenance
Cleaning the Printer on page 106 • Ordering Supplies on page 108 • Managing the Printer on page 110 • Checking Page Counts on page 115 • Moving the Printer on page 117 Phaser 6500 Color Laser Printer User Guide...
Page 106: Cleaning The Printer
Do not touch the electrical contacts, gears, or laser devices. Doing so could damage the printer and cause the print quality to deteriorate. • Make sure any parts removed during cleaning are reinstalled before you plug in the printer. Phaser 6500 Color Laser Printer User Guide...
Page 107: Cleaning The Exterior
Switch off the printer immediately and wait 40 minutes for the fuser to cool. Clearing Paper Jams 1. Fuser 2. Transfer belt unit p6500-022 Maintenance on page 142. Phaser 6500 Color Laser Printer User Guide...
Page 108: Ordering Supplies
Although the transfer belt unit is not considered a routine maintenance item, if it becomes damaged, you can order another one. You can also order a duplex unit. To order routine maintenance items, contact your local Xerox ® your local Xerox customer service representative, or go to the Xerox www.xerox.com/office/6500supplies.
Page 109: When To Order Supplies
CAUTION: Use of non-Xerox Service Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox They also do not cover damage or degradation of performance caused by the use of ®...
Page 110: Managing The Printer
The supplies status of the printer includes: • The amount remaining in each toner cartridge. • The percentage remaining of the life of the imaging unit. Phaser 6500 Color Laser Printer User Guide on page 110 on page 111 on page 112...
Page 111: Checking Print Job Status
In the Windows taskbar, double-click the PrintingScout icon. • • From the Start menu, select Programs > Xerox PrintingScout. The status of the printer is displayed in the General Status window that opens. For information on using PrintingScout, see the PrintingScout help. To see Help in the Windows taskbar, right-click the PrintingScout icon and select Help.
Page 112: Checking Printer Status Using Email
11. In the Email Filter section, enter the email addresses of the users who are permitted to send email to the printer. If no address is specified here, the printer can receive email from all users. Phaser 6500 Color Laser Printer User Guide...
Page 113 Recipient email address Use this command to specify the email address to which email reports are sent to. This command can only be used when the password in the #Password command specifies full access. Maintenance Phaser 6500 Color Laser Printer User Guide...
Page 114: Network Info
Maintenance • To set the recipient email address to service@xerox.com when the full access password is admin, use: #Password admin #SetMsgAddr service@xerox.com • To set the recipient email address to service@xerox.com, and confirm the setting result on the network settings list when the full access password is admin, use: #Password admin #SetMsgAddr service@xerox.com...
Page 115: Checking Page Counts
1. On the printer control panel, press the Menu button. 2. At Information Pages, press the OK button. 3. Press the Down Arrow button to go to Print Meter and then press OK. The Print Volume Report prints. on page 115 Phaser 6500 Color Laser Printer Maintenance User Guide...
Page 116 Maintenance See also: Information Pages on page 24 Managing the Printer with CentreWare Internet Services Phaser 6500 Color Laser Printer User Guide on page 110...
Page 117: Moving The Printer
For details on how to uninstall the options, refer to the instruction sheet that is bundled with each option. WARNING: To avoid injury, use two people to lift the printer off the lower feeder unit. Maintenance Phaser 6500 Color Laser Printer User Guide...
Page 118 2. Reconnect the printer to the cables and power cord. 3. Plug in and turn on the printer. 4. Adjust the color registration before using the printer. For details, see page 136. Phaser 6500 Color Laser Printer User Guide 19.8 kg 43.6 lb.
Page 119: Troubleshooting
Problems with the Printer on page 125 • Print-Quality Problems on page 128 • Cleaning the Imaging Unit and Laser Lens • Color Registration on page 136 • Paper Jams on page 141 on page 133 Phaser 6500 Color Laser Printer User Guide...
Page 120: Troubleshooting Overview
You can find solutions for print-quality problems, paper jams, software installation, and more. To access the Online Support Assistant, go to www.xerox.com/office/6500support. Information Pages Two information pages in the printer, the Demo Page and the Error History report, can help with troubleshooting certain problems.
Page 121: More Information
Material Safety Data Sheets identify materials and provide information on safely handling and storing hazardous materials. Information about recycling supplies Routine maintenance items Link www.xerox.com/office/6500support www.xerox.com/office/6500supplies www.xerox.com/office/businessresourcecenter www.xerox.com/office/register www.xerox.com/msds (U.S. and Canada) www.xerox.com/environment_europe (European Union) www.xerox.com/gwa www.xerox.com/office/6500supplies Phaser 6500 Color Laser Printer Troubleshooting User Guide...
Page 122: Control Panel Messages
® Non-Xerox Toner Low Density Xxx Cartridge Phaser 6500 Color Laser Printer User Guide Condition/Reason/Solution Time to replace the fuser. Replace the old fuser with a new one and then restart the printer. The fuser is not installed or it is incorrectly installed.
Page 123: Error Messages
Paper is jammed inside the printer. Open the front cover and remove the paper. Troubleshooting on page 108. on page 142. Clearing Jams at the 250- Clearing Jams at the Manual Feed on page 145. Phaser 6500 Color Laser Printer User Guide...
Page 124 Error 116-721 PDL Error Press OK Button Error 016-720 Phaser 6500 Color Laser Printer User Guide Condition/Reason/Solution There is a paper misfeed at the registration roller that helps align the paper in the printer path. Open the front cover and remove the paper.
Page 125: Problems With The Printer
Is there a message displayed on the control panel? Read the message and follow the instructions to correct the problem. For details, see Control Panel Messages Troubleshooting on page 120. on page 150. on page 122. Phaser 6500 Color Laser Printer User Guide...
Page 126 An error has occurred that you cannot correct by yourself. Record the displayed error message or error code, turn off the power and disconnect the power plug from the outlet. Refer to the Xerox website at www.xerox.com/office/6500support. There are jobs remaining in the printer.
Page 127 The paper tray is not inserted properly. Push the paper tray completely into the printer. There is a foreign object inside the printer. Turn off the printer and remove the foreign object. Refer to the Xerox Support website at www.xerox.com/office/6500support. on page 47, and...
Page 128: Print-Quality Problems
You can also print a demo page to more precisely determine the print-quality problem. For details, see If the print quality does not improve after carrying out the appropriate action, contact Xerox Customer Support or your reseller.
Page 129 For details, see page 48. Check the condition of the transfer belt unit and the fuser and replace if necessary. Phaser 6500 Color Laser Printer Troubleshooting Supported Paper Consumables Consumables Supported Paper User Guide...
Page 130 Color around the edge of printing is incorrect. Colored dots are printed at regular intervals (about 28 mm). Phaser 6500 Color Laser Printer User Guide Cause Solution The paper is damp. Replace the paper. The paper is outside the...
Page 131 Verify that the toner cartridges meet specifications and replace if necessary. ® toner cartridges. Reset the paper tray guides. For details, Loading Paper Replace the imaging unit. Phaser 6500 Color Laser Printer Troubleshooting Supported on page 48. Consumables ® Support Cleaning the on page 51.
Page 132 Troubleshooting Symptom Colors are blurry or there is white area around objects. Phaser 6500 Color Laser Printer User Guide Cause Solution Color-to-color alignment is not Perform an automatic color registration correct. adjustment. For details, see Registration Color on page 136.
Page 133: Cleaning The Imaging Unit And Laser Lens
5. Fold down the transfer belt unit, being careful not to touch its shiny surface. 6. Using a flashlight, inspect the gaps in the imaging unit and remove any paper debris from the area. p6500-023 Troubleshooting p6500-024 Phaser 6500 Color Laser Printer User Guide...
Page 134 8. Using a clean, dry, lint-free cloth or swab, clean all debris from the laser lens. 9. Check for and remove any debris around the imaging unit gears located on the left side of the unit. Phaser 6500 Color Laser Printer User Guide on page 19.
Page 135 Turn the four twist-locks to the right to lock the unit. 11. Fold the transfer belt unit back into place and close the printer front cover. Troubleshooting p6500-041 Phaser 6500 Color Laser Printer User Guide...
Page 136: Color Registration
6. At the prompt, Are you sure?, press the Up Arrow or Down Arrow button to select Yes. Press OK to begin the calibration. When the adjustment is complete, the printer control panel displays Ready. Phaser 6500 Color Laser Printer User Guide on page 136...
Page 137: Performing A Manual Color Registration Adjustment
If zero (0) is the value nearest the straightest line, you do not need to adjust the color registration. on page 137. on page 137. on page 138. on page 137 to determine if an adjustment Phaser 6500 Color Laser Printer Troubleshooting User Guide...
Page 138 Correction Chart. Press the Forward Arrow button to adjust the next value. b. Press the Up Arrow or Down Arrow button to select the PM value from the Color Registration Correction Chart. Press the Forward Arrow button to adjust the next value. Phaser 6500 Color Laser Printer User Guide Entering Color...
Page 139 11. If 0 is not displayed next to the straight lines, examine the chart and determine additional correction values. 12. When satisfied that the horizontal adjustment is complete, press the Back button to return to the Ready screen. Troubleshooting on page 137. Phaser 6500 Color Laser Printer User Guide...
Page 140: Color Balance
4. Press the Up Arrow or Down Arrow button to select Drum Refresh, then press OK. 5. At the Are you sure? prompt, press OK. The process runs automatically. Wait about three minutes for the process to complete and the printer to return to Ready. Phaser 6500 Color Laser Printer User Guide...
Page 141: Paper Jams
Technical Support for additional assistance. Turn off the printer to remove jammed paper that is difficult or impossible to see. WARNING: The fuser and the surrounding area are hot and can cause burns. Troubleshooting Supported Paper and Phaser 6500 Color Laser Printer User Guide...
Page 142: Clearing Paper Jams
2. Close the paper tray and then press the front cover button and open the front cover. WARNING: Some components inside the printer, such as the fuser and surrounding area, are hot and can cause burns. Phaser 6500 Color Laser Printer User Guide on page 143 on page 145 on page 145 ®...
Page 143: Clearing Jams At The Manual Feed Slot
Do not use excessive force on the tray; doing so could damage the tray or the inside of the printer. Clearing Jams at the Manual Feed Slot 1. Pull Tray 1 out of the printer. Troubleshooting p6500-035 p6500-036 Phaser 6500 Color Laser Printer User Guide...
Page 144: Clearing Jams At The Fuser
Prolonged exposure to light can damage the unit. Do not touch the shiny black transfer belt unit. For additional assistance, refer to the Xerox 1. Press the front cover button on the side of the printer and open the printer cover.
Page 145: Clearing Jams At The 250-Sheet Feeder
Clearing Jams at the Duplex Unit 1. Press the front cover button and open the printer cover. WARNING: Some components inside the printer, such as the fuser and surrounding area, are hot and can cause burns. Troubleshooting p6500-029 Phaser 6500 Color Laser Printer User Guide...
Page 146 5. Close the duplex unit and then close the printer cover. Note: To remove the entire duplex unit, after opening the front cover of the printer, press the front cover-release button again to release the duplex unit. Phaser 6500 Color Laser Printer User Guide p6500-030 p6500-031...
Page 147: Printer Specifications
Printer Specifications This chapter includes: • Physical Specifications on page 148 • Environmental Specifications • Electrical Specifications on page 150 • Performance Specifications on page 149 on page 151 Phaser 6500 Color Laser Printer User Guide...
Page 148: Physical Specifications
Physical Specifications Weights and Dimensions Part Printer 250-Sheet Feeder (optional) Duplex Unit (optional) Phaser 6500 Color Laser Printer User Guide Specifications Width: 403 mm (15.9 in.) Depth: 469 mm (18.5 in.) Height: 416.1 mm (16.4 in.) Weight: 19.8 Kg (43.6 lb.) Width: 400 mm (15.8 in.)
Page 149: Environmental Specifications
Under extreme environment conditions, such as 10°C and 85%RH, defects can occur due to condensation approximately 30 minutes after the printer is turned on. 15–85% RH at 28°C (82°F) Elevation For optimum performance, use the printer at elevations below 3,100 m (10,170 ft.). Printer Specifications Phaser 6500 Color Laser Printer User Guide...
Page 150: Electrical Specifications
This printer does not consume electric power when the power switch is turned off even if the printer is connected to an AC outlet. • qualified printer NERGY • Default time to Energy Saver is 30 minutes Phaser 6500 Color Laser Printer User Guide...
Page 151: Performance Specifications
Color: 23 ppm (A4)/24 ppm (Letter) Black and White: 23 ppm (A4)/24 ppm (Letter) Standard: 600 x 600 dpi x 1-bit Enhanced: 600 x 600 dpi x 4-bit (PostScript driver)/5-bit (PCL driver) Phaser 6500 Color Laser Printer Printer Specifications User Guide...
Page 152 Printer Specifications Phaser 6500 Color Laser Printer User Guide...
Page 153: Regulatory Information
Regulatory Information This chapter includes: • Electromagnetic Interference • Material Safety Data Sheets on page 154 on page 157 Phaser 6500 Color Laser Printer User Guide...
Page 154: Electromagnetic Interference
• Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Xerox operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables. Canada Regulations This Class B digital apparatus complies with Canadian ICES-003.
Page 155: European Union
This product, if used properly in accordance with the instructions, is not dangerous for the consumer or to the environment. To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this product can be obtained from Xerox Regulatory Information ®...
Page 156: Other Regulations
Regulatory Information Other Regulations Turkey RoHS Regulation In compliance with Article 7 (d), we hereby certify: "It is in compliance with the EEE Regulation." "EEE yönetmeli ine uygundur." ğ Phaser 6500 Color Laser Printer User Guide...
Page 157: Material Safety Data Sheets
Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. Regulatory Information Phaser 6500 Color Laser Printer User Guide...
Page 158 Regulatory Information Phaser 6500 Color Laser Printer User Guide...
Page 159: Recycling And Disposal
Special handling may apply, please see www.dtsc.ca.gov/hazardouswaste/perchlorate. North America ® Xerox operates a program for equipment take back and reuse/recycle. Contact your Xerox representative (1-800-ASK-XEROX) to determine whether this Xerox For more information about Xerox recycling and disposal information, contact your local authorities. Other Countries Please contact your local waste authorities and request disposal guidance.
Page 160: Domestic/Household Environment
In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Before disposal, please contact your local reseller or Xerox information. Phaser 6500 Color Laser Printer User Guide ®...
Page 161: Note For The Battery Symbol
This wheeled bin symbol can be used in combination with a chemical symbol. Use of this symbol establishes compliance with the requirements set out by the Directive. Battery Removal Have batteries replace only by a MANUFACTURER approved service facility. Recycling and Disposal Phaser 6500 Color Laser Printer User Guide...
Page 162 Recycling and Disposal Phaser 6500 Color Laser Printer User Guide...

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Xerox PHASER 6500 User Manual

Table of Contents

2 Features

Printing on Specialty Media

Printing on Specialty Media

Printing Envelopes

Printing

5 Control Panel Menus

6 Maintenance

7 Troubleshooting

Clearing Paper Jams

Regulatory Information

Recycling and Disposal

Quick Links

User Guide

Chapters

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Xerox PHASER 6500

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Table of Contents