Troubleshooting; General Troubleshooting - LG Pro:Centric 43UT570H Setup Manual

Troubleshooting

General Troubleshooting

Some Quick and Easy Tips for Resolving Problems
Installation
Symptom
Cannot direct enter
channel number.
Picture Reception and Sound
Symptom
No picture.
Normal picture,
poor or no sound.
Erratic Operation
Symptom
Installer Menu setup.
Installer Remote
Symptom
Remote doesn't work.
94
Possible Cause(s)
(TV in Pass-through Mode) Installer
Menu item 028 CH. OVERIDE is set to
0, i.e., disabled (recommended setting).
(TV not in Pass-through Mode) The
channel entered is not included in the
applicable Channel Map.
Possible Cause(s)
TV is turned OFF.
Antenna/cable not connected.
Connections incorrect.
MPI not connected.
Encrypted program.
Wrong tuning band.
Audio muted.
Broadcast problem.
Possible Cause(s)
Wrong Installer Menu settings.
Possible Cause(s)
Remote not in TV Mode.
Not aimed at IR receiver.
Remote too far from IR receiver or
IR path is obstructed.
MPI not connected.
Weak batteries.
Wrong battery polarity.
Too much light in room.
Wrong Installer Remote.
Possible Solution(s)
If Installer Menu item 028 CH. OVERIDE is set to 0, only
channels that are active in the TV's channel lineup can be
selected. Set CH. OVERIDE to 1 to allow access for direct
keypad entry to all channels.
Channel access is restricted to channels included in the
applicable Channel Map, for example the FTG Channel Map if
the TV is in FTG Mode or the Pro:Centric Direct Channel Map
if the TV is in Application Tuning Mode with Pro:Centric Direct.
If necessary, make changes to the Channel Map using the
appropriate application/content editor.
Possible Solution(s)
•
Turn TV ON.
•
Power failure?
Connect antenna/cable signal to TV.
Check connections on TV.
If applicable, connect MPI cable to MPI device.
Try another channel.
Adjust Installer Menu settings.
Press MUTE or use Volume Up key to increase sound level.
Try a different channel.
Possible Solution(s)
Adjust Installer Menu settings as required.
Possible Solution(s)
Use MODE key to select "TV"; puts remote into TV Mode.
Point remote at IR receiver on TV.
Move remote closer to IR receiver on TV, darken room, and/or
remove obstructions.
If applicable, connect MPI cable to MPI device.
Replace batteries.
Check that "+" and "-" match in battery compartment.
Dim room light.
Requires compatible LG Installer Remote. Contact your LG
representative.
206-4341