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4.1 General Guidelines
4.1
General Guidelines
4.1.1
Tips
The table below provides basic solutions for problems you may encounter with the printer.
We suggest you consult this table to troubleshoot the problems before calling for service.
Symptom
Check Items
Print quality is not
See
Section 4.2 Print Quality Problems on page
good.
Paper is jammed.
See
Section 4.4 Clearing Paper Jams on page
Nothing lights on
Check that the power cord is properly
the operator panel
plugged into the power outlet.
even when power is
turned on and the
Check that the power
fan makes no noise.
switch is in the On (|)
position.
The printer prints a
Check the printer cable or the interface
status page, but
cable.
does not print jobs
from the computer.
Check program files and application
software.
Table 4-1
Printer problems may be solved easily by following the tips below. When you have
encountered a problem that following the above guidelines will not solve, try the following:
•
Turn the printer power off and wait for several seconds. Then, turn on the printer.
•
Reboot the computer which sends the print jobs to the printer.
•
Obtain and use the latest version of the printer driver. The latest versions of printer
drivers and utilities are available at: http://www.kyoceramita.com/download/.
•
Make sure that the procedures for printing are correctly followed in the application
software. Consult the documentation supplied with the application software.
•
If the printer prints garbage characters or stalls when the computer is turned on,
particularly when the printer is connected to the computer under Windows 98 via the
parallel port, rename device driver file drvwppqt.vxd. This file may be located in
Windows\System\Iosubsys or Arcada\System folder. For technical details, visit
Microsoft web site for the device driver.
4-2
Corrective Action
4-3.
4-12.
Turn off the printer's power, plug in the
power cord securely, and try turning on
the printer's power again.
Set the power switch to the On position.
Connect both ends of the printer cable
securely. Try replacing the printer cable
or the interface cable.
Try printing another file or using another
print command. If the problem occurs
only with a specific file or application,
check the printer driver settings for that
application.
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