Customer Responsibilities - Xerox DocuPrint 180 NPS Installation Planning Manual

PREPARING FOR INSTALLATION

Customer responsibilities

Operator and systems training
4-2 XEROX DOCUPRINT NETWORK PRINTER SERIES INSTALLATION PLANNING GUIDE FOR MODELS 96/4635/180 NPS
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Training
— Provide initial operator training
— Provide information and assistance in registering for Xerox
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Service
— Review preventive maintenance schedules and service call
— Provide ongoing maintenance
— Assist in resolving hardware and software problems.
Your responsibilities prior to, during, and after installation of the
DocuPrint NPS system are to schedule and monitor your installation
activities. Refer to the "Installation planning checklist" and the "NPS
network installation planning checklist" sections in this chapter for a
complete list of responsibilities.
Refer to the "Xerox support services" appendix for information on
services designed to support you prior to, during, and after your
installation.
Note: Operating system software is not the same for all laser
printing systems. Therefore, make sure that your system specialists
are familiar with the operating system software that is specific to your
DocuPrint system. If your system specialists are familiar with one
operating systems and you are converting to, or adding another, they
should be familiar with the differences.
Site personnel Identify the person (or persons) at your site who will be the primary
interface with Xerox.
After the installation of your DocuPrint 96/4635/180 NPS or
96/4635/180 MICR NPS, there are a few ongoing tasks that must be
performed. These tasks may include all or some of the following:
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Meter reading and reporting
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Overseeing routine maintenance
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Placing service calls for hardware problems
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Ordering additional documentation, software, or fonts
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Arranging additional operator training
•
Maintaining an adequate inventory of consumable supplies.
It is your responsibility to designate a person (or persons) to perform
these tasks.
Select personnel for operator and systems training and set up a
training schedule.
Customer Education classes or obtaining tutorials.
procedures