Exercise 7. How To Call For Service - Xerox DocuColor 7002 Quick Start Manual

DocuColor 7002/8002

Exercise 7. How to call for service

Refer to the UI when there is a problem with the digital press or an accessory. A status code and
suggested solutions are displayed on the screen. Follow all steps in the suggested solutions until
the problem is corrected. If the problem persists, call for assistance.
Prior to your call, record the following information:
1. A complete description of the problem.
2. Fault Code(s) located at the top of the Control Panel.
3. The Machine Serial Number. Press the Machine Status button and then touch the
Machine Details tab to read the serial number. If the serial number is not displayed, open
the Right/Left Front Doors of the digital press. The serial number is also on a white label on
the bottom front frame.)
a. If copy quality is the problem, have a sample available to help you describe the defect.
b. If possible, use a phone near the press when calling for assistance.
For system support, user help, and service support, call the appropriate number:
US: 1-800-821-2797 (Includes TTY Support)
Canada: 1-800-939-3769
Xerox also provides web-based customer support. Go to:
Quick Start Guide
www.xerox.com/eSupportCentre
Exercises
21