Fax And Scan Alerts; Phasersmart Technical Support; Online Support Assistant - Xerox Phaser 8510 User Manual

Fax and Scan Alerts

Alerts provide messages and instructions for helping the user solve problems that may arise
when faxing or scanning. Alerts can be viewed through CentreWare IS or through the Xerox
Support Centre utility.
Note: Fax errors do not prevent scanning, copying, or printing activities.

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, internet-based support system that uses
your default web browser to send diagnostic information from your system to the Xerox
website for analysis. PhaserSMART Technical Support examines the information, diagnoses
the problem, and proposes a solution. If the problem is not resolved with the solution,
PhaserSMART Technical Support assists you in opening a Service Request with Xerox
Customer Support.
To access PhaserSMART Technical Support:
1.
Open your browser and go to www.phaserSMART.com.
2. Enter your system's IP address in the browser window.
3.
Follow the instructions on the screen.

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and
troubleshooting help to solve your printer problems. You can find solutions for print quality,
media jams, software installation, and much more.
To access the Online Support Assistant, go to the Xerox Support website for your printer:
■ www.xerox.com/office/8560MFPsupport
■ www.xerox.com/office/8860MFPsupport
Phaser® 8560MFP/8860MFP Multifunction Printer
(Phaser 8560MFP printer)
(Phaser 8860MFP printer)
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Getting Help