Printer Issues; Error Messages; Paper Jam - Xerox Phaser 3100MFP/X User Manual

Phaser 3100MFP/X

Printer issues

Error messages

When the printer encounters any of the problems
described below, the corresponding message is shown
on the machine display.
Message
CHECK TONER
TONER NEAR END
REPLACE PAPER
HEATING
CLOSE COVER
PRINTER
TONER EMPTY
REPLACE <OK>

PAPER JAM

REMOVE TONER
PAPER JAM
EXTERNAL TRAY
PAPER EMPTY
INFORMATION
**You should clean
the roller of the
scanner feeder.
Please refer to user
manual. Press
<STOP> when the
roller is cleaned**.
After one of the error messages listed
above is displayed it may result in the
cancellation of an active print job (see
Note PC printing issues, page 81).
In case of printing of received fax, the
print job is always restarted after
clearing of the error.
Action
Check the presence of a
print cartridge in the
machine.
Indicates that your
consumable will need
changing soon.
Add paper in tray.
Message displayed when
starting the machine.
The printer front cover is
open, close it.
Replace the print cartridge.
A sheet of paper is jammed
in the machine. Take out
the print cartridge and
remove the jammed paper
sheet. Take out the paper
tray and remove the
jammed paper sheet. Then
open and close the
consumable cover.
A sheet of paper is jammed
in the machine. Open the
paper jam cover. Remove
the jammed paper sheet.
Then open and close the
consumable cover.
Add paper in the paper tray.
The document feeder
cannot transport paper
sheets anymore (dust, dirt
or debris obstructing the
rollers). Clean the roller of
the document feeder.
Paper jam
When printing, a sheet of paper may get stuck in the
printer or the paper tray and cause a paper jam.
In case of a paper jam in the machine, the following
message appears:
EXTERNAL TRAY
1 Open the paper jam cover located at the back of
the machine.
2 Remove the jammed sheet of paper and close the
cover.
3 Open and close the front cover.
The printer starts again automatically.
The fusion unit can reach a very
high temperature during the
operation. To prevent any harm, do
CAUTION
not touch this area. For details,
refer to Positions of Safety labels
on the machine, page 10.
In case of paper jam, the following message appears:
REMOVE TONER
1 Remove the print cartridge and check if a sheet is
jammed.
2 Remove the sheet of paper which causes the paper
jam.
3 Put the print cartridge in the machine, or remove
the paper tray and remove the sheet of paper which
causes the paper jam.
4 Check that the paper sheets in the paper tray are
correctly placed.
5 Replace the paper tray in the machine.
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PAPER JAM
PAPER JAM