Printing Problems Solution Chart - Xerox WorkCentre M15 User Manual

Printing Problems Solution Chart

PROBLEM
The product does not print
Half of the page is blank
Xerox WorkCentre M15/M15i User Guide
PROBABLE CAUSE
The IEEE-1284 parallel
cable or USB cable is
not connected properly.
The IEEE-1284 parallel
cable or USB cable is
defective.
The port setting is
incorrect.
The toner and drum
cartridges are not
installed properly.
The printer driver may
not be installed
properly.
The parallel port cable
specifications may not
be correct.
The page layout is too
complex.
The page orientation
may be incorrect.
SUGGESTED SOLUTION
Check the cable connection.
Check the cable with a computer and printer
that work. If printing is still not possible,
replace the cable.
Check the printer settings in the Windows
Control Panel to ensure that the print job is
being sent to the correct port. (For Example:
LPT1.)
Check that the toner and drum cartridges
are installed properly.
Reinstall the software.
Use an IEEE-1284 compliant parallel port
cable.
Reduce the resolution setting from 600 dpi
to 300 dpi. Install more RAM in the
computer.
Change the page orientation in the printer
setup dialog.
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