Troubleshooting - Bose Companion 5 Owner's Manual

Troubleshooting

Problem
System does not
function at all
No sound
Remote control
is inconsistent
or does not work
Unit turns on and off by
itself, or acts erratically
CD does not play
Radio does not work
FM sound is distorted
Sound is distorted
No tape, CD, VCR,
or TV sound
AM251174_03_V.pdf
What to do
• Make sure the power connector is plugged securely into the music center, the Acoustimass
module power cord is plugged securely into the module, the power pack and power
cord are plugged into operating AC wall outlets, and the module power switch is on.
• Be sure to select a source (CD, AM/FM, etc.).
• Unplug the music center power pack for a minute, then reconnect it. This allows the unit to
reset itself after a power surge or power interruption.
• Make sure the audio input cable is connected to the music center SPEAKERS A outputs,
the black connector is fully seated in the music center SYSTEM CONTROL 1 jack, and the
multi-pin connector is firmly seated in the Acoustimass module jack.
• Make sure the module power switch is in the ON position.
• Turn the music center off for ten seconds, then on again, to reestablish communication
between the music center and the speakers.
• Check the connections for any external components. Make sure to select the correct
source for the desired input.
• Check the speaker connections.
• Be sure the CD is placed correctly, label-side up, in the music center, and the cover is closed.
• Increase the volume.
• Check to see if MUTE is lit in the display. Press MUTE on the remote to unmute the sound.
• Disconnect any headphones.
• Connect the FM and AM antennas.
• Check batteries and their polarity (+ and –).
• Operate the remote control closer to the music center.
• Make sure the remote control house code matches the music center code. Follow steps 4-7
on page 19 to match the house code settings.
• Change the house code setting to prevent signals from conflicting with another nearby
Lifestyle ® system. See page 19 for instructions on setting the house code.
• Make sure the music center CD cover is closed.
• Check to see if the play symbol
• After pressing the CD key, wait a few seconds before pressing PLAY.
• Check to see if there is a disc in the player, label-side up.
• The disc may be damaged. Try another disc.
• There may be dirt or dust on the laser pickup or on the CD. Clean the CD. Do not touch the
laser pickup.
• The music center cannot play a DVD disc.
• Make sure antennas are connected properly.
• Adjust antenna position to improve reception.
• You may be in an area of weak signal coverage.
• Adjust antenna position to reduce interference.
• Make sure speaker cables are not damaged and the connections are secure.
• Reduce the output level from any external components connected to the music center.
• Check the connections.
• Refer to the component owner's manual.
October 22, 2001
Maintaining Your Lifestyle
in the display is lit.
®
5 music system
®
21