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Has a large amount of food just been added to the
refrigerator or freezer? Adding a large amount of food
warms the refrigerator. It can take several hours for the
refrigerator to return to the normal temperature.
Are the controls set correctly for the surrounding
conditions? See the “Setting or Using the Controls” section.
Is the refrigerator not cooling? For models with digital
controls, turn the unit OFF then ON again to reset. See the
“Setting or Using the Controls” section. If this does not
correct the problem, call for service.
There is interior moisture buildup
Are the air vents blocked in the refrigerator? Remove any
objects from in front of the air vents. See the “Ensuring
Proper Air Circulation” section for the location of air vents.
Are the door(s) opened often? Avoid humidity buildup by
getting all items out at one time, keeping food organized, and
closing the door as soon as possible.
Is the room humid? It is normal for moisture to build up
inside the refrigerator when the room air is humid.
Is the food packaged correctly? Check that all food is
securely wrapped. Wipe off damp food containers before
placing in the refrigerator.
Are the controls set correctly for the surrounding
conditions? See the “Setting or Using the Controls” section.
Was a self-defrost cycle completed? It is normal for
droplets to form after the refrigerator self-defrosts.
The doors will not close completely
Are food packages blocking the door open? Rearrange
containers so that they fit more tightly and take up less
space.
Is the ice bin or ice bucket out of position? For models
with an interior ice bin, push the ice bin in all the way. If the
ice bin does not go in all the way, it may not be put in straight.
Pull it out and try again. For models with an ice bucket
located on the freezer door, the bucket should sit level. To
remove the bucket, press the release button on the right side
of the bucket and lift straight up. Replace the bucket in the
door making sure it is properly aligned and snapped securely
into place. See the “Ice Maker and Storage Bin/Bucket”
section.
Are the pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and baskets
back into their correct positions. See the “Crisper and Crisper
Covers” section for more information.
Are the gaskets sticking? Clean gaskets according to the
directions in the “Cleaning” section.
Does the refrigerator wobble or seem unstable? Level the
refrigerator. See the “Door Closing” or “Leveling Refrigerator”
section, depending on your model.
Were the doors removed during product installation and
not properly replaced? Remove and replace the doors
according to the “Door Removal” section on some models, or
call a qualified service technician.
The doors are difficult to open
Are the gaskets dirty or sticky? Clean gaskets according to
the directions in the “Cleaning” section.
Computer Troubleshooting (on some models)
See the “Computer and Software User Guide” for information
regarding your computer system.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
®
®
only use FSP
replacement parts. FSP
replacement parts will fit
right and work right, because they are made with the same
®
precision used to build every new ESTATE
appliance.
®
To locate FSP
replacement parts in your area, call our Customer
Interaction Center telephone number or your nearest designated
service center.
In the U.S.A.
Call the Estate Customer Interaction Center
toll free: 1-800-253-1301.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance...
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Estate Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
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