If You Need Service Or Assistance; If You Need Assistance - Whirlpool ETl8JK Use & Care Manual

No-frost refrigerator-freezer
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Moving...
Remove everything
that comes out. Wrap all parts
If your refrigerator
is equipped
with an automatic
well and tape them together
so they don't shift and
Ice maker, shut off the ice maker water supply a day
rattle.
ahead of time. Disconnect
the water line. After the last
Screw in the levelling
legs; tape
the doors
supply of ice drops, lift the signal arm to turn off the ice
shut; tape
the electric
cord to the cabinet.
When
maker.
you get to your new home, put everything
back and
Remove all food. Pack frozen foods in dry ice. Un-
refer to page
4. If your refrigerator
has an automatic
plug the refrigerator
and clean it thoroughly.
ice maker, reconnect
the water supply.
If you need service or
2. If you need assistance*...
assistance, we suggest
Call Whirlpool COOL-LINE" service assistance
you follow these four steps:
telephone
number. Dial free horn:
Continental
U.S. . . . . . . . . . . . . . (800) 253-1301
1. Before calling for assistance...
Michigan..
. . . , . . . . . . . . . . . . . . (800) 632-2243
Alaska 6 Hawaii
. . . . . . . . . . . . (800) 253-1121
Performance
problems
often result from little things
and talk with one of our trained Consultants. The Con-
YOU can find and fix vourself without tools of anv kind.
sultant can instruct you in how to obtain satisfactory
If your refrigerator
will not operate:
operation
from your appliance
or, if service is neces-
l
Is the power supply cord plugged
Into a live circuit
sary, recommend
a qualified
service
company
in
with the proper voltage?
(See page
4.)
your area.
l
Have you checked
your home's main fuses or circuit
breaker
box?
3.
If you need service*...
l
Is the Refrigerator
Control turned ON?
If there is a rattling or jingling noise, or other un-
tamiliar
sounds:
l
Is something
on top or behind the refrigerator
mak-
ing noise when the refrigerator
is running?
. New features on your new refrigerator
make new
sounds. You may be hearing
air flowing
from the
fans, timer clicks for the defrosting
cycle,
defrost
water draining
into the defrost pan.
If your Ice maker will not operate:
l
Has the freezer had enough time to get cold? With a
new refrigerator, this might take overnight.
l
Is the signal arm ON...in the down position?
l
Is the water valve turned on'7 Is water getting to the
Ice maker?
7mH-CARE
FRANCHISED
SERVICE
Whirlpool
has a na-
tionwide
network
of
franchised
TECH-CARE"
Service
Companies.
TECH-CARE
service
technicians
are trained
to fulfill
the product
warranty
and provide
after-warranty
service,
anywhere
in the United
States. To locate
TECH-
CARE service in your area, call our COOL-LINE service
assistance
telephone
number (see Step 2) or look in
your telephone
directory
Yellow Pages under:
If there is water in the defrost pan:
l
In hot, muggy
weather, this is normal. The pan can
even be half full. Make sure the refrigerator
is level so
the pan doesn't overflow.
If the light does not work:
l
Have you checked
your home's main fuses or circuit
breaker
box?
l
Is the power supply cord plugged
into a live circuit
with the proper voltage?
(See page
4.)
If a bulb is burned out:
l
See instructions for changing
light bulbs on page
7,
Use appliance
bulbs only
If the motor seems to run too much:
l
Is the condenser, behind the refrigerator, free of dust
and lint?
l
On hot days, or if the room is warm, the motor natu-
rally runs longer.
l
If the door has been opened
a lot, the motor will run
longer to cool down the interior
Remember:
Motor running time depends
on dif-
ferent things: number
of door openings,
amount
of
food stored, temperature
of the room, setting of the
controls.
And. your new refrigerator
may be larger than your
old one so it has more space to be cooled. It also has
a regular freezer instead of a frozen food compart-
ment. All thts means better refrigeration
and may re-
qurre more running time than your old one.
APPLIANCES-HOUSEHOLD-
ELECTRICAL
APPLIANCES-
MAJOR-
SERVICE
h REPAIR
MAJOR-
REPAIRING
6 PARTS
OR
WHIRLPOOL
APPLIANCES
WHIRLPOOL
APPLIANCES
FRANCHISED
TECH-CARE SERVICE
FRANCHISED
TECH-CARE SERVICE
SERVICE
COMPANIk'.S
SERVICE
COMPANIES
XYZ SERVICE CO
XYZ SERVICE CO
I23 Maple
999.9999
123 Maple.
.
.
999.9999
OR
WASHING
MACHINES,DRYERS
6 IRONERS-
SERVICING
WHIRLPOOL
APPLIANCES
FRANCHISE0
TECH.CARE
SERVICE
SEHVICE
COMPANIES
XYZ SERVICE CO
123 Maple
999.9999
4. If you have a problem*...
Call our COOL-LINE service assistance
telephone
number (see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Stephen E. Upton, Sr. Vice President
Whirlpool
Corporation
Administrative
Center
2000 US-33 North
Benton Harbor, MI 49022
'If you must call or write, please
provide:
model
number, serial number, date of purchase,
and a com-
plete description
of the problem.
This information
is
needed
in order to better respond to your request for
assistance.
II

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